Sentences with phrase «managing effective liaison»

Demonstrated expertise in creating and managing effective liaison between departments, aimed at ensuring smooth activities for all.

Not exact matches

• Successfully resuscitate a patient who had a stroke, by providing him with immediate CPR, in the absence of medical staff • Implement a dynamic transcription procedure which reduced actual transcribing time by 65 % • Maintain the accuracy and confidentiality of patients» health records by following designated procedures • Manage paperwork including patient history forms and admission and discharge documents • Perform reception duties by greeting patients and families and providing them with necessary support and information • Order supplies for the unit, including hospital equipment, by creating and maintaining effective liaison with vendors

Their resumes highlight such skills as defining business requirements to deliver effective solutions that meet customer needs, managing simple to multi-phase projects from initiation to successful implementation, and serving as the customer relations liaison between technical and functional teams.

Apart from that, it is essential for people working as CRNAs to possess exceptional skills in communicating with patients, family members, and healthcare professionals, create and maintain effective liaison with anesthesiologists, possess the ability to manage critical situations, and monitor patients» conditions, to ensure their wellbeing.

• Organize and carry our market and trend research activities • Write copy, press releases and promotional literature • Assist marketing team by handling administrative details for each marketing campaign • Provide support in arranging and producing marketing materials for campaigns • Organize campaigns in conjunction with other marketing professionals • Upload, organize and manage marketing material to online libraries and social media sites • Coordinate periodic direct mail initiatives such as mail merge and individual letters • Work with the telemarketing team to create schedules, confirm appointments and develop reports on quotations • Assist in preparing marketing statistics and reports • Handle electronic, digital and manual filing systems • Manage internal communication and diary coordination • Research venues and catering arrangements for promotional campaigns • Prepare supporting materials such as literature packs, promotional merchandise and name badges for each campaign • Assist in promotional / marketing event set up and break down • Act as a first point of contact for guests and delegates • Assist the marketing team in their networking activities by scheduling appointments with prospective clients • Compose and upload articles to websites for promotional purposes • Help in identifying and researching suitable clients and internal stories • Visit customers and external agencies for follow ups • Assist marketing teams in reviewing client prospects and develop strategic follow up plans • Act as a liaison between different departments to ensure effective communimanage marketing material to online libraries and social media sites • Coordinate periodic direct mail initiatives such as mail merge and individual letters • Work with the telemarketing team to create schedules, confirm appointments and develop reports on quotations • Assist in preparing marketing statistics and reports • Handle electronic, digital and manual filing systems • Manage internal communication and diary coordination • Research venues and catering arrangements for promotional campaigns • Prepare supporting materials such as literature packs, promotional merchandise and name badges for each campaign • Assist in promotional / marketing event set up and break down • Act as a first point of contact for guests and delegates • Assist the marketing team in their networking activities by scheduling appointments with prospective clients • Compose and upload articles to websites for promotional purposes • Help in identifying and researching suitable clients and internal stories • Visit customers and external agencies for follow ups • Assist marketing teams in reviewing client prospects and develop strategic follow up plans • Act as a liaison between different departments to ensure effective communiManage internal communication and diary coordination • Research venues and catering arrangements for promotional campaigns • Prepare supporting materials such as literature packs, promotional merchandise and name badges for each campaign • Assist in promotional / marketing event set up and break down • Act as a first point of contact for guests and delegates • Assist the marketing team in their networking activities by scheduling appointments with prospective clients • Compose and upload articles to websites for promotional purposes • Help in identifying and researching suitable clients and internal stories • Visit customers and external agencies for follow ups • Assist marketing teams in reviewing client prospects and develop strategic follow up plans • Act as a liaison between different departments to ensure effective communication

• Design and develop class curriculum • Develop teaching methods and strategies to teach a variety of subjects • Prepare and impart lesson plans on a daily basis • Administer student activities • Grade homework, class work, papers and exams • Assess students» progress and determine need for remedial classes • Prepare and distribute learning aids to students • Manage student behavior • Maintain effective teacher - student relationships • Create and maintain liaison with parents in order to provide them with progress reports

Buying Assistant Restaurant Depot, Carson City, NV 7/2013 — Present • Provide buyers with information on stock levels, and required items • Create and maintain effective liaison with vendors to ensure timely and accurate delivery of goods • Write purchase orders, and provide assistance in buying merchandise from different sources • Identify appropriate resources to obtain goods / items from, placing special focus on budgetary constraints • Assist in developing pricing modules, and providing advice to retail outlets regarding product pricing • Create and manage plans for stock levels, and assist in analyzing consumer buying patterns • Review performance indicators, including sales and discount levels, and provide intervention during changes in demand • Participate in promotional activities, write reports, forecast sales levels, and present new ranges to the management

PARROT, Lanesville, IN (1/2010 to 5/2011) Ecommerce Intern • Developed new vendor and partner relationships by creating and maintaining effective liaison with them • Assisted in negotiating with vendors in order to obtain favorable prices • Communicated promotional details for emails and campaigns to cross-functional teams • Assisted in testing and performing quality assurance analysis on all emails and promotions • Managed calendars, meetings and deliverables with third party vendors and developers

• Well - versed in managing inventory of supplies and restaurant equipment by creating and maintaining effective liaison with vendors and suppliers.

• Track record of managing medical payment collection activities by indulging in extensive medical billing activities • Demonstrated expertise in acting as a liaison between medical facilities and insurance carriers including HMOs, PPOs, Medi - cal and Medicare • First - hand experience in using coded data to produce and submit claims to insurance companies to ensure prompt payments • Competent at reviewing and appealing unpaid and denied claims • Documented success in effectively and efficiently translating medical procedures into codes which can be easily translated by payers and medical facilities • Familiar with transmitting coded patient treatment information to intended recipients • Proven record of coding treatment information using designated CPT codes and effectively reviewing medical records for accuracy and integrity • Unmatched ability to create reimbursement claims and coordinate reimbursement activities with payers • Qualified to process patient data such as treatment records and insurance information to verify data accuracy and integrity • Proven ability to liaise with insurance companies to facilitate payments of outstanding claims • Particularly effective in verifying coding and billing information to ensure that outstanding payments are paid on time

• Greeted patients as they enter the facility • Took patient information for record purposes • Maintained demographic and insurance information • Verified information by interviewing patients • Reviewed medical history and took vital signs • Educated patients about the facility's policies and medical procedures • Recorded billing information • Managed supplies and equipment • Maintained a safe and clean environment for the patients and the doctors • Liaised with insurance companies • Created and maintained record systems to ensure that patients» information was properly recorded • Manned the telephone exchange, answered telephone calls and provided required information • Registered new patients by assisting them in filling out registration forms and providing them with information on required documents • Prepared examination rooms by ensuring that all equipment and supplied were available and in good working order • Assisted doctors in performing examinations by operating medical equipment and providing them with supplies needed to complete the procedure • Prepared patients for examinations by assisting them in changing into robes and providing them with information on what to expect during the procedure or examination • Created and maintained effective liaison with insurance companies to verify patients» insurance coverage information • Contacted insurance companies to determine the status of submitted claims and follow up on delayed or unpaid claims • Calculated co-pays and provided patients with information on how much coverage their insurance company will provide to them for each procedure • Created and implemented supplies inventory systems and contacted vendors and suppliers to ensure timely delivery of equipment and supplies • Provided one on one information of what to expect from a procedure to patients and their families • Administered medication to patients and ensured that medicine refill requests are timely filled • Oversaw the cleanliness, maintenance and sterilization of medical equipment after each procedure • Scheduled patients for appointments and performed follow up duties to ensure that all appointment slots are filled • Handled any cancelled appointment slots by allotting them to patients on the facility waiting lists

• Wrote a short self - help booklet on managing exercises at home, thereby ensuring reduced volume of calls and inquiries at the office • Simplified insurance follow - up procedures by creating and maintaining effective liaison with all insurance companies on the panel • Assisted chiropractors with procedures and exercise • Educated patients and families regarding procedures • Took payments and tracked patients» visits and office statistics • Accompanied patients to treatment rooms and educated them on what to expect during and after the procedure • Stocked examination rooms with necessary supplies and instruments to be used during sessions

Amec Foster Wheeler, Mount Washington, KY (6/2008 to Present) HVAC Engineer • Assessed commercial and residential building plans to determine how to design the HVAC system • Meet with clients to determine HVAC problems in existing systems and determine how they can be fixed • Work with HVAC installers and technicians to determine design and implementation of new systems • Provide consultation to clients regarding how a system needs to be fitted into new buildings • Oversee the implementation of designed HVAC projects by ensuring that installers and technicians work in harmony with the plan and each other • Research HVAC advances and ensure that they are incorporated into all new systems • Ascertain the specifications of sheet metal layouts, components and fabrication approaches • Monitor the execution of all developmental efforts and ensure that all HVAC installations are managed within given budgets • Create and maintain liaison with vendors and suppliers of parts and components to ensure timely and cost effective delivery • Design and implement troubleshooting strategies to handle problems with new and existing HVAC systems

• Handling different aspects of account operations including board and committee support • Managing project tracking duties and handling budgets • Creating and maintaining effective liaison between internal departments and clients • Coordinating the logistics of each account to ensure consistent client satisfaction

Business Development and Sales Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing sales and marketing presentations, overseeing business development functions, and managing / leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate product / service, generating increased revenue through improved close ratios as well as referral / repeat customer business Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive management team

Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases of strategic planning with other members of management team, including product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and area competition Provide continuous assessment of key markets, potential customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, continued supervision of 40 staff, and the promotion of a performance - based environment leveraging individual talents for group benefit Develop and supervise support staff to aid in effective sales, marketing, and service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure effective execution of all administrative, HR, and financial aspects of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency

Executive Management Duties & Responsibilities Provide effective solutions to complex issues such as cost budgeting, pricing strategies, vendor negotiations, revenue projections, purchasing and sales negotiations, business development tactics and industry competition Identify and develop talent among team members with targeted recruitment, focused training efforts and the promotion of a performance - based work environment that leverages individual talents for group benefit Utilize needs - and situation - based assessments to manage costs and capital outlays and determine potential ROI Participate heavily in all marketing, branding, public relations and communications activities Develop leadership team and support staff to aid in efficient business operations, sales and marketing functions, and client service execution, delegating important tasks and assignments while monitoring for effective resolution Lead through example with consistent work ethic, attitude, and professionalism, while performing sales presentations, overseeing market operation and business development, creating new revenue channels and managing key vendor and client relationships Collaborate in all phases of strategic planning with senior - level management, while furnishing oversight and guidance regarding effective acquisition strategies, pricing, market trends, and operational structures Assess and expand key markets and potential business ventures while ensuring operational efficiency and solid execution of corporate mission Create and implement marketing and sales strategies while tracking progress versus established internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of the products, services and respective marketplace, including pricing and regulatory trends, competitor strategies, general economic conditions and other business metrics Act as a liaison between staff, clients, and other management members to resolve issues in a timely manner

Political Advisor — Duties & Responsibilities Oversee organization, daily operations, and advisement of multiple political campaigns and governmental bodies Recruit, train, and supervise political team ensuring efficient, effective, and professional operations Design and implement marketing campaigns for multiple causes, officials, and political organizations Author press releases, letters to the editor, speeches, and advisory materials Manage databases, phone banks, and websites such as SCNewDemocrats.org & FightHowardRich.org Organize and implement press functions, rallies, volunteer driven activities, and fundraisers Create and lead grassroots support efforts through volunteer recruitment, campaign marketing, and other tactics Serve as liaison between political officials and lobbyists, unions, and community leaders Build and strengthen key relationship with union leaders and community leaders Recruit key parties for organizational steering committees and union leadership roles Oversee management of «Mayors Against Illegal Guns» & «VA Leaders for Closing the Gun Show Loophole» Assist in the crafting of bi-laws and operating procedures for the government of Richmond Originate and pass HJ 1000 through the Virginia General Assembly House Instrumental in origination and passage of HB 1834 — Mandatory Scoliosis Screening in Public Schools through the Virginia General Assembly and into law Proficient in SPSS and other statistical operating software, database management, and VoteBuilder Experienced with Arcview GIS system application Perform all duties with passion, integrity, and professionalism

Sales and Business Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while assisting in and performing sales presentations, collaborating in business development functions, and both managing and leveraging key business relationships Perform and aid in the execution of needs - based analyses and situational assessments for clients to position most appropriate products and services, generating increased revenue through improved close ratios Collaborate in all phases of strategic planning with management and other sales professionals, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Apply talent among team members with focused communications and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Utilize and work closely with support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Act as a liaison between clients, vendors, sales and support staff, and executive management

Administrative Assistant — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Responsible for accounts payable / receivable, budgets, and other accounting functions Support sales, marketing, and customer service personnel ensuring effective operations Perform product research, verify specifications, and author sales / marketing proposals Manage product inventory, client database, order processing, and shipping Design and implement successful special events generating new customers and enhanced brand awareness Create and manage corporate helpdesk, information database, and policies and procedures for daily operation Negotiate contracts with vendors, contractors, and clients resulting in a financially favorable agreements Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize conference calls, meetings, and corporate travel arrangements Create a clean, friendly, and productive office atmosphere Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posiManage product inventory, client database, order processing, and shipping Design and implement successful special events generating new customers and enhanced brand awareness Create and manage corporate helpdesk, information database, and policies and procedures for daily operation Negotiate contracts with vendors, contractors, and clients resulting in a financially favorable agreements Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize conference calls, meetings, and corporate travel arrangements Create a clean, friendly, and productive office atmosphere Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posimanage corporate helpdesk, information database, and policies and procedures for daily operation Negotiate contracts with vendors, contractors, and clients resulting in a financially favorable agreements Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize conference calls, meetings, and corporate travel arrangements Create a clean, friendly, and productive office atmosphere Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posiManage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize conference calls, meetings, and corporate travel arrangements Create a clean, friendly, and productive office atmosphere Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Sales Management and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while overseeing sales and marketing operations, executing critical business development functions, and both managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to develop, market, and improve products and services, generating increased revenue through improved close ratios with customer - focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets, territories, and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing and market trends Identify and utilize sales talent among team members with focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing and support personnel to aid in effective sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management team

Professional Experience Injury Finance (Greenwood Village, CO) 10/2003 — Present Insert Title • Develop business plan, processes, and protocols for a medical treatment finance company • Administer medical liens with healthcare providers to cover patient payment • Hire, train, and manage employees ensuring efficient and effective operations • Interview potential clients, analyze situation, and oversee client selection process • Serve as liaison between Injury Finance and third party attorneys and medical providers • Oversee sales and marketing initiatives ensuring profitable operations • Develop marketing collateral, logo, brand image, and mission statement • Draft website copy and coordinate execution with independent IT contractors • Develop proprietary software in conjunction with a database developer • Negotiate provider contracts and lien settlements with attorneys • Expand into New Mexico and Georgia building business into $ 12 million in annual revenues • Assist with accounting functions including P&L report generation and review

Office Manager — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Manage marketing, sales, and customer service ensuring profitable and efficient operations Responsible for accounts payable / receivable, budgets, and other accounting functions Direct human resources including payroll, benefit administration, and talent recruitment Design and distribute marketing materials, corporate newsletters, and other collateral Cut company expenses by 40 % through effective inventory and order management procedures Negotiate contracts with vendors resulting in a 30 % reduction in expenses Serve as liaison between multiple departments and senior leadership Oversee large scale office renovation while ensuring zero productivity losses Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize special events, meetings, and corporate travel arrangements Study internal literature to become an expert on products and services Consistently recognized and promoted for excellence in office management Represent company brand with poise, integrity, and positivity

Media Production Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, coordinating news and series production operations and communicating critical and sensitive information with various anchors, producers, reporters, editors, and other relevant parties Oversee the execution of all administrative duties, including personnel coordination, story / VO / intro drafting, live shot review, information analytics / research, and various production planning and logistical concerns Collaborate in all phases of strategic planning with other members of production crew, including topic and information utilization, dissemination strategies, viewer projections, and other relevant metrics Act as a liaison between personnel, vendors, department / unit heads, and other management partners to facilitate information flow, ensure critical and timely communications, and drive operational efficiency Research, develop, and market story ideas to senior production management, providing relevant oversight and administration to all writing, editing, and production tasks, including live - shot management and cut - in production Maintain a strong working knowledge of the all services, equipment, technologies, and other relevant information, including media trends, viewer ratings, story and series development, and general news - related conditions Perform needs - based and situational assessments of policies, protocols, and procedures to improve operational efficiency, manage and optimize program viewership, and best support personnel across production team Facilitate the organization of subject interviews, production shoots, and story development to synthesize all news and series into accurate and effective production successes Identify and utilize talent among team members with the promotion of a performance - based work environment that leverages individual talents for production benefit Provide continuous assessment of production implementation methods, while furnishing oversight and guidance regarding personnel utilization, informational flow, and series organization Manage sensitive news documents, audio / video files and recordings, and information log data in a secure, organized, and professional manner Address key queries and resolve them in an expedited manner, promoting sustained operational efficiency and production success through the supervision of critical and timely problem resolutionmanage and optimize program viewership, and best support personnel across production team Facilitate the organization of subject interviews, production shoots, and story development to synthesize all news and series into accurate and effective production successes Identify and utilize talent among team members with the promotion of a performance - based work environment that leverages individual talents for production benefit Provide continuous assessment of production implementation methods, while furnishing oversight and guidance regarding personnel utilization, informational flow, and series organization Manage sensitive news documents, audio / video files and recordings, and information log data in a secure, organized, and professional manner Address key queries and resolve them in an expedited manner, promoting sustained operational efficiency and production success through the supervision of critical and timely problem resolutionManage sensitive news documents, audio / video files and recordings, and information log data in a secure, organized, and professional manner Address key queries and resolve them in an expedited manner, promoting sustained operational efficiency and production success through the supervision of critical and timely problem resolution tasks

Customer Service Supervisor Duties & Responsibilities Create training / development plans for staff and service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as assigned

Sales, Marketing and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while aiding and performing sales and marketing presentations, overseeing business development functions, and both managing and leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate products and services, generating increased revenue through improved close ratios Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused product and service training along with the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Utilize support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key customer and vendor queries while resolving them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of cross-sales opportunities Create, implement and achieve marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions and guidance as well as adhering to all related laws, policies, procedures and guidelines Act as a liaison between clients, vendors, sales and support staff, and executive management

Business Development Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing technical marketing presentations, overseeing business development functions and both managing and leveraging key business relationships Perform needs - based analyses and situational assessments to position and implement most appropriate services Collaborate in all phases of strategic planning with senior - level management and clients, including budgeting, service strategies, technical considerations, insurance vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, technical assistance, project management, pricing and industry trends Utilize talent among team members with focused communications and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Employ support staff to aid in effective marketing and technical client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral marketing and the leveraging of cross-sales opportunities Execute marketing and sales strategies and related promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control and product success Develop and maintain a strong working knowledge of respective products and services and related marketplaces, including regulatory trends, customer demands, home care and infusion considerations, product advances and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions and guidance Act as a liaison between clients, vendors, sales and support staff, and executive management

Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Facilitated working relationships with co-tenants and building management.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created weekly and monthly reports and presentations.Organized files, developed spreadsheets, faxed reports and scanned documents.Properly routed agreements, contracts and invoices through the signature process.Managed the day - to - day calendar for the company's senior director.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Coordinated meetings with other department managers and served as main liaison between sales and field staff.Scheduled and confirmed appointments for entire management team.Provided support for CEO and sales team in managing operation work flow.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Developed more efficient filing systems and customer database protocols.Qualified competitive subcontractor bids prior to execution of contracts.Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Accurately provided status information on project progress to the project management.Monitored the safety of all construction activities, making on - site personnel safety the top priority.Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.Increased the employee base by 50 % to meet changing staffing needs.Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed personnel, training and labor relations activities.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work - related problems.

Project Manager / Compliance Officer — Duties & Responsibilities Oversee daily operational aspects of a fast paced, high intensity financial institution Recruit, train, and direct staffs ensuring they understand the brand and adhere to company policies and procedures Manage compliance with regulatory authorities including the SEC, NYSE, and NASD Analyze financial information and present reports to external regulators and internal management Determine compliance issue severity and escalate to senior compliance officer as needed Conduct internal compliance investigations coordinating efforts between various support services Track and maintain detailed records of all compliance inquiries Direct and contribute to special company projects as needed Responsible for the «I Have a Dream Summer Intern Program» ensuring effective talent recruitment Utilize technical expertise while serving as liaison to technology department Assist with database and hardware management, software training, and computer troubleshooting Aid accounting with budgets, accounts payable / receivable, invoice payment, and vendor negotiations Interact with Board of Directors, Chief Executive Officer, and other key figures on a daily basis Partner with various company lines to assess client interests, market trends, and potential sales opportunities Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Provide administrative support including travel arrangements, scheduling, data entry, and other tasks as needed Represent company brand with poise, integrity, and positivity

Professional Duties & Responsibilities Designed, implemented, and directed multiple integrated marketing campaigns Performed market research, campaign analysis, and studied company positioning Developed client contact strategies and various development initiatives Oversaw direct mail and telemarketing efforts generating significant revenue Identified potential clientele and sculpted targeted messaging Created marketing collateral materials including brochures, signage, graphics, and multimedia presentations while ensuring consistent message and branding Managed campaign budget guaranteeing successful, cost effective operations Directed marketing team offering guidance and support Served as liaison between internal resources and external consultants

Professional Experience Air Force Office of Special Investigation (AFOSI) 6/2001 — Present Special Agent, Counterintelligence / Criminal Investigator 12th Field Investigations Squadron — Buckley AFB, CO (8/2004 — Present) • Support national security objectives by organizing and conducting sensitive counterintelligence (CI) operations and investigations, achieving USAF, DOD, and US intelligence community strategic objectives across 21 bases in 20 states • Manage sensitive cover documents for nine agents with zero deficiencies found during an annual audit, ensuring highest level of operational security and directly facilitating the engagement of FIS targets through enhanced trade craft • Conduct background investigations of potential AFOSI applicants to grow department by 15 personnel • Improve AFOSI operations while deployed by mentoring and training agents and providing effective liaison with other federal agencies and Component Command (COCOM) CI representatives • Provide threat awareness briefings to all traveling personnel, safeguarding all research / technology contracts in area • Recruit and utilize operational assets to counter multiple FIS threats to the US Strategic Command and national security • Oversee detachment evidence program by implementing 100 % accountability for all items corresponding to investigations impacting the DOD, earning an «excellent» rating during a spot unit compliance inspection

Property Management — Duties & Responsibilities Coordinate regular maintenance and repairs as well as emergency resolution through the efficient management of maintenance team and general / sub-contractors, also participating in restoration and renovation projects to ensure timely completion within designated budgets Develop annual property budget and monitor with monthly variance reports, preparing financial statements and various regular and ad - hoc reports on property status, including occupancy rates and lease expirations Provide relevant oversight and administration to tenant build - outs, utility service termination and transfer, supply purchasing, and building consolidation processes Support firm management to aid in effective customer service, maintenance, and general property operations, delegating important tasks and assignments while overseeing all critical management aspects Organize, manage, and execute all aspects of the lease process, facilitating the ease of operational aspects as well as price / term negotiations, rental agreement reviews, rent collection, impounds, and tenant eviction as necessary Generate increased revenue through tenant referrals as well as consistent lease renewals through effective service and timely issue resolution Identify and develop talent among hired staff and property personnel, utilizing focused training efforts within a performance - based work environment designed to utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between clients, vendors, sales personnel, support staff, and senior management to facilitate information flow and drive operational efficiency

Information Technology Consultant — Duties & Responsibilities Direct daily operations including sales, marketing, and customer / technical service for technology companies Hire, train, and manage sales and support professionals ensuring efficient and effective operations Direct team of 164 employees in service of approximately 500 major, multimillion dollar accounts Cultivate strong professional relationships through networking, research, and strong interpersonal skills Consistently meet and exceed yearly sales quota of $ 12 million Recognized at top 1 % of a 124,000 person corporate sales force Design and implement technology solutions packages for multinational corporate clients Develop experience with web development / design, real estate, government, manufacturing, sports & entertainment, mining & oil, retail and healthcare technology solutions Proficient in Oracle, UNIX, Linux, Vax, Aix, Sys. 390, NT, SAP systems, ITS, BIS, OS IBM, and IGS services Utilize interpersonal and technical skills as liaison between clients, technicians, and subcontractors Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and sales

Professional Duties & Responsibilities Provided administrative support to senior leadership ensuring efficient and effective operations Hired, trained, and managed junior administrative support team members and student interns Served as liaison between office and other departments, special guests, and the general public Interacted with University President, Fortune 500 CEO's, donors, alumni, and community leaders Coordinated official University internal and external communications Created and implemented educational seminars, materials, and related activities Planned and orchestrated domestic and international travel and lodging arrangements Oversaw accounting, development, and other financial activities Responsible for scheduling meetings, conference calls, events, and collegiate programming Handled office support functions including phones, data entry, and office supply inventory Performed all duties in a professional, courteous, and positive manner

Program Manager — Duties & Responsibilities Maintain a strong technical knowledge of and passion for program mission, industry trends, and developments in field of independent living skills training Coordinate all logistical and organizational aspects of community, industry, and program - specific events, including schedules, donor functions, and other activities to support program goals Interact with program participants, staff members, and donors in a professional manner to improve the user experience and promote the development of quality giving and support relationships Act as a liaison between staff members, other members management, donors, and other interested parties to drive program growth and ensure long - term sustainability Perform needs - based issue and situational assessments to improve operational efficiency, cost reductions, and ensure participant satisfaction throughout the challenging learning process Present relevant information and instruction to program participants, providing thorough and effective explanation and demonstration to individuals of differing learning capacities Hire, supervise, and manage staff in a professional manner that drives efficiency, promotes safety, and utilizes each individual's strengths to the highest capacity to fulfill program mission Present relevant information and updates to program heads and stakeholders, including performance and giving reports Support leadership team to facilitate in efficient business and organizational operations, performing important administrative tasks and analytical assignments while addressing key issues

Administrative Assistant — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Consistently promoted for excellence in both educational and for - profit industries Train new team members ensuring they understand the brand and adhere to company policies and procedures Manage large staffs of sales and customer service professionals, administrative personnel, and volunteers Oversee daily office administration and special events ensuring effective and efficient operations Author and present various departmental progress and accounting reports to senior leadership Manage accounts payable / receivable, budgets, and other accounting functions Support sales, marketing, and customer service personnel ensuring profitable operations Design and implement marketing and sales strategies resulting in significant company revenues Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize conference calls, meetings, and travel arrangements Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Passports and Consular Officer — Customer Service Duties & Responsibilities Deliver on - site support to all departments and coordinate all daily business efforts through effective collaboration and communication with team members while providing and ensuring a high - quality customer service experience Track, file, and view important documents, applications, information and records on a daily basis, organizing and maintaining sensitive files in an efficient and organized manner Develop and employ a working knowledge of related procedures, regulations and legal applications with respect to the administration of organizational services Act as a liaison between all interested parties to ensure effective information flow, exceptional customer service, efficient operations administration and timely issue resolution Prepare various materials as well as manage all data and information with the utilization of various software applications, including word processing, database and spreadsheet programs Collaborate in the execution of various operational aspects, including statistics management, information exports and backups, and regular records updates Support various reception functions, including acting as first point of contact to guests as well as ensuring the placement of accurate and up - to - date information related to services and fees throughout reception area Address and resolve client queries and issues in a timely manner, researching all topics thoroughly for complete solutions Provide translation and interpretation services as needed to on - site and Australia - based staff in relation to complex consular matters, including official meetings and functions Maintain security of and access to sensitive information, systems and other data Provide phone coverage as needed as well as manage various forms of critical correspondence Assist mid - and senior - level management with various other duties as assigned to facilitate efficient administrative and business operations

Financial Manager — Duties & Responsibilities Oversee multiple automotive corporate client portfolios, conduct risk analysis, and perform audits Direct corporate loan process and ensure that client collateral is sufficient in cases of default Investigate client credit rating and determine worthiness of consumer credit applications Recruit, train, and manage team of auditors and financial advisors ensuring professional operations Responsible for department budgets, project timelines, and team workflow Perform reviews to determine appropriate employee compensation, recognition, and disciplinary action Serve as a liaison between bank and clients, partners, outside vendors, and community leaders Present reports regarding audit findings, market trends, and client financial health to senior leadership Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study industry literature to become an expert on products and services Direct sales operations for 35 + car and recreational vehicle dealerships throughout New England Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with positivity, professionalism, and dedication Consistently recognized and promoted for excellence in management, service, and performance

Professional Profile Utilize technology to drive the construction and renovation process, including both diagnostic and construction tools, equipment, and various media such as tile, drywall, wood, brick, flooring, wiring, plumbing, and fixtures Perform needs - based technical assessments to identify areas of concern while facilitating an effective and timely solution to any construction issues Apply technical knowledge and education to installation, maintenance, and repair tasks, focusing on the accurate and efficient completion of all assigned jobs Maintain a strong working knowledge of products, materials, construction techniques, equipment maintenance and use, and other relevant industry knowledge and trends Organize and manage construction and renovation process from initial consultation to job completion, while collaborating effectively with other staff, material and equipment vendors, and firm management Interact in a professional and effective manner with customers utilizing polished introduction and explanatory skills, providing complete and accurate issue descriptions Provide complete support to other construction personnel and management with technical assistance, guidance, and successful collaboration Lead through example with consistent work ethic, attitude, and professionalism, while performing all construction and design tasks, supporting all project management and execution tasks, and facilitating high - quality relationships with vendors, customers, and other interested parties Participate extensively in all continuing education and advanced technical training opportunities Address customer and staff queries and resolve them in an expedited manner Act as a liaison between clients, vendors, suppliers, construction team members, and management staff members

Sales Management and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while overseeing sales and marketing operations, executing critical business development functions, and both managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to develop, market, and improve products and services, generating increased revenue through improved close ratios with customer - focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing, and support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related business opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Utilize familiarity with various marketing media, technology applications and software, compensation arrangements, budget operations, quality assurance processes, and territory management Act as a liaison between clients, vendors, sales and support staff, and other members of the executive management team

Business Analyst — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing critical operational, support and administrative analysis functions while ensuring efficient organizational communications and on - going process enhancements Collaborate in all phases of strategic planning with other members of management team, including document and inventory control, data management strategies, sales support, customer relations, issue resolution and industry competition Provide continuous assessment of critical business processes, while furnishing oversight and guidance regarding efficiency and performance optimization considerations Perform needs - based and situational assessments of policies and procedures to improve operational effectiveness, manage and reduce costs, promote both employee and client satisfaction, and ensure adherence to related quality control and profitability standards Utilize talent among team members with focused collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in effective administrative operations, report management, scheduling and other relevant functions, delegating important tasks and assignments while providing timely follow - up to ensure task completion Support the effective execution of all financial aspects of business management, while analyzing, synthesizing and presenting important information to executive staff, stakeholders and other relevant parties Address key client, personnel and management queries and resolve them in an expedited manner, promoting sustained operational growth through staff communication and the leveraging of available resources Create and implement performance and efficiency benchmarks while tracking progress versus established industry metrics Maintain a strong working knowledge of products, services, techniques and relevant tools, while committing to continued advanced technical education with respect to complex concepts and studies as related to job Act as a liaison between clients, vendors, support staff, and other management partners to facilitate information flow and drive efficiency