HD Supply, Inc. (City, ST) 2002 — 2008 Operations Manager • Manage, train, and supervise a team of 16 warehouse,
sales, and customer service professionals • Ensure effective, efficient, and safe warehouse and office operations • Hold monthly safety
meetings to review accident rates and prevention measures • Oversee
sales and accounting functions including P&L,
sales forecasts, budgets, audits, and payroll • Prepare lien releases for all customers and ensure payments are received and posted in a timely fashion • Responsible for company equipment, inventory, shipping, receiving, and restocking • Ensure driver licensure and compliance with all state and federal D.O.T. rules and regulations • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Exceed profit
goals by $ 7 million in 2004 through effective management and
sales tactics • Awarded «
Mark of Excellence» in 2004 for «Outstanding Operations Skills»
TIP: If many members of the
sales force consistently fail to
meet their
goals, perhaps you are encouraging them to set the
marks too high.