NCASE supports school - age care and summer learning programs by working with state - wide school - age networks and other community partners to expand learning opportunities for school - age children; identifying and promoting family engagement approaches; and coordinating with early childhood and school - age stakeholder groups and other federal programs to
maximize effective service delivery models and minimize duplication of efforts.
Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and
effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to
maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift
delivery, luggage
service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily
service charge breakdowns, completing billing instructions, etc).
Entropic Ltd. (Kildare, Ireland) 12/2007 — 07/2009 HVAC Engineer & Technical Sales • Served as project manager of HVAC and heat recovery equipment design, sales, and installation for large scale commercial and residential applications • Created specifications for ventilation and heat recovery equipment for multiple clients including AVIVA Stadium DKIT Engineering building and Genzyme Waterford • Utilized expertise and communication skills as liaison between customers and suppliers • Trained and supervised sales, customer
service, and technical staff ensuring
effective operations • Developed proficiencies in computer programs such as AutoCAD and in - house design programs • Employed LEAN techniques to
maximize project efficacy in a safety conscious manner • Oversaw stock control, order entry, and timely
delivery of products