NISL works with districts to
maximize efficient delivery, scheduling around testing periods, leveraging summer training schedules, even starting later in the day or scheduling weekend sessions if requested.
Essential Duties · To welcome and serve all guests in an
efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to
maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift
delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).
• Demonstrated ability to handle customer load in a high volume retail environment by delegating work duties • Exceptional verbal and written communication skills aimed at providing the epitome of good customer services and handling adverse situations with tact • Track record of closing sales effectively, keeping in mind personal and company sales goals • Successful in merchandising products to
maximize both visual appearance and sales • Known for enforcing supermarket policies to ensure
efficient and safe
delivery of goods • Strong problem solving skills aimed at handling incorrect or late
deliveries to ensure minimum impact on customers • Technologically savvy with a great ability to manage transactions using complex database and cash handling systems • Exceptional planning and organization skills aimed at placing signage and displays in accordance to company policies and procedures • Special talent for providing patrons with the highest level of satisfaction within the limitations set by the company • Adept at stock rotating and replacing activities to ensure availability of quality merchandize on a constant basis