The small business owner who clearly communicates personal expectations and company goals, provides adequate compensation, offers
meaningful opportunities for career advancement, anticipates work force
training and developmental needs, and provides
meaningful feedback to his or her
employees is far more likely to be successful than the owner who is neglectful in any
of these areas.
To measure our success in these areas, we track
meaningful metrics such as
employee engagement and satisfaction (i.e.,
employee volunteering,
employee giving and results
of the Organizational Health Index survey), total
employees receiving performance reviews, average hours
of training, turnover rates and rate
of return from leave.
Operations Manager — Duties & Responsibilities Oversee organizational engineering initiatives aligning business resources and processes with organizational goals Identify and close knowledge, skill, process, and resource gaps with appropriate, sustainable solutions
Train clients for sustainable change,
meaningful innovation, increased engagement, and alignment with organizational goals Serve as an integral member
of sales and marketing team, presenting technical information to 100 + customers worldwide Technical expert for the world's largest producer
of anti-dandruff shampoo, an account providing 80 % +
of biocide revenue Direct product development research and communicate technical product attributes to customers Design and implement the Quality Department, including all policies, processes,
training, and client communications Champion quality process initiatives globally while managing team
of 14 professional and support
employees Manage global quality in product innovation, including working with internal product development teams Mentor junior team members and peers in quality processes ensuring the highest standards for company endeavors Serve as executive director
of the global R&D operation for Kemin Food Technologies Oversee research and quality laboratory personnel in the US, Europe, Singapore, China, and India.