Help Desk Support Engineer Responsibilities * Field and resolve incoming requests from end users via telephone, e-mail or instant
message in a courteous manner.
Not exact matches
Receive and direct incoming phone calls and direct visitors / clients; transmit
messages in a timely,
courteous and accurate
manner.
Customer service duties while responding to all posts, tweets, and
messages in a professional and
courteous manner
• Over 4 years» hands - on experience as a receptionist
in busy healthcare environments • Highly skilled
in greeting patients and visitors
in a quick,
courteous and obliging
manner • Special talent for answering telephone, monitoring and directing calls, taking
messages and providing information • Demonstrated ability to determine patient's requirements and processes • Proven record of preparing new patient's medical charts with proper information and official procedures
RESPONSIBILITIES: Answer phones
in professional and
courteous manner and direct calls to the appropriate associate Retrieve
messages from voicemail and forward to appropriate department Open and sort incoming mail Sort and process outgoing mail using Pitney Bowes postage machine Greet visitors and welcomes visitors and notifies company employee about the arrival Maintains security by following visitor policy, monitoring guestbook and issuing visitor badges Maintains a safe and clean reception area Support guests and event management with catering, hotel and travel bookings Orders office supplies and maintain supply cabinet Update information
in various spreadsheets Update slides on site monitor Provides general office support with a variety of clerical activities and related tasks REQUIRED EXPERIENCE: 2 - 4 years Receptionist experience preferred Excellent communication skills; written and verbal Attention to detail, accuracy and consistent quality Computer skills
in Microsoft Office (Word, Excel, Power Point), SAP preferred Able to use established guidelines to perform job function Demonstrate ability to manage time, complete detailed task and handle multiple tasks simultaneously EDUCATION: Accredited High School Diploma / GED WORK HOURS: 1st Shift Full - Time
Essential Duties · To welcome and serve all guests
in an efficient,
courteous and friendly
manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints
in a timely and effective
manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward
messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff
in order to ensure that gift delivery, luggage service, parking and rooming is taken care of
in a
courteous and timely
manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).
Communicate
in a friendly and
courteous manner when answering phones, transferring calls and taking
messages.