Established efficient work flow processes,
monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
Not exact matches
They are
monitoring participants» responses to these changing conditions with
daily surveys — which ask for ratings of comfort, satisfaction,
productivity and stress — and the biometric wristbands.
Skills relevant to this position and found on sample resumes for this position include supervising, training and
monitoring the
daily production of fellow electronic assemblers; responding to detailed e-mails tracking
daily productivity; and rectifying customer complaints and concerns.
Duties and Responsibilities:
Monitors the
productivity and
daily functions of the Deposit...
Handled the tasks of
monitoring and supervising
daily reports like DOC, DOE and sales
productivity
Monitors the
productivity and
daily functions of the Deposit Operations staff to ensure compliance with Bank policies and regulatory requirements, and to maximize operational efficiencies and operational excellence.
Daily supervision included staffing, training, discipline, scheduling and visually
monitoring performance to ensure adherence to all service and
productivity standards.
Oversee the
daily operational activities of all Patient Access staff and
monitored the work flow and
daily adjustments using
productivity and performance measures.
Advised sales force regarding all aspects of printing and filing requirements., 1998 - 2004 RCI GROUP, INC., New York, NY, Customer Service Representative and Print Production Manager, 1996 - 1998 NEW YORK PRINTING AND PUBLISHING COMPANY, New York, NY, Lead Plant Foreman, • Supervised press room staff consisting of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated
daily with plant and operations managers on all production schedules., • Purchased all supplies required to meet project specifications., •
Monitored press room personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase
productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 000.
Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing
daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps •
Monitor department
productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client
FEDERATED FINANCIAL Bridgeton, MO Executive Collections Manager (January 2003 to January 2006) • Drove a team up to 13 account representatives to properly assist various customer needs while ensuring their individual monthly goals were exceeded by a minimum of 3 % through extensive training and development •
Monitored daily attendance and
productivity of account representatives to ensure quantity and quality of work was met • Consistently surpassed performance and coaching goals set by upper management • Handled and responded to all escalated customer inquiries in a prompt, professional and courteous manner in compliance with all of Federated policies and procedures • Created multiple monthly team incentive programs based on goals set by division directors • Managed 3 assistant team leads