LA Weight Loss (Grand Rapids, MI) 2002 — 2003
Sales Manager • Held responsibility of marketing weight loss programs to new and current clients, earning a promotion within three months to Sales Manager due to excellent customer relation abilities, prospecting techniques, and closing success • Grew average weekly revenue of billable client plans by 35 % LYTD, exceeding sales goals and quotas for position • Earned recognition as top sales associate for highest monthly sales growth in a given period in franchise hi
Sales Manager • Held responsibility of marketing weight loss programs to new and current clients, earning a promotion within three months to
Sales Manager due to excellent customer relation abilities, prospecting techniques, and closing success • Grew average weekly revenue of billable client plans by 35 % LYTD, exceeding sales goals and quotas for position • Earned recognition as top sales associate for highest monthly sales growth in a given period in franchise hi
Sales Manager
due to excellent customer relation abilities, prospecting techniques, and closing success • Grew average weekly revenue of billable client plans by 35 % LYTD, exceeding
sales goals and quotas for position • Earned recognition as top sales associate for highest monthly sales growth in a given period in franchise hi
sales goals and quotas for position • Earned recognition as top
sales associate for highest monthly sales growth in a given period in franchise hi
sales associate for highest
monthly sales growth in a given period in franchise hi
sales growth in a given period in franchise history
• Advise staff of any changes in policy and procedures, allocate resources, plan work schedule and assign work • Train current and new staff members, conduct performance reviews and make recommendations regarding corrective actions and dismissals • Proactively assist departmental manager with scheduling for entire department for various training courses to ensure service level is met • Create and distribute various reports to staff and peers Collector III (September 2007 to present) • Assisted non prime borrowers in bringing their loan current using one of the variety of programs offered customized for individual financial needs • Assisted team manager with maintaining and distributing month end numbers to peers needed for individuals to achieve individual as well as team
monthly goal • Proactively created and facilitated various training classes to assist peers with negotiation skills, creating a sense of urgency as well as curing past
due mortgage loans • Peer coached Prime and HAD agents on negotiation skills, overcoming objections and handle time Financial Service Advisor / Relief Team Manager (March 2006 to September 2007) • Proactively contacted Card members that were deemed likely to attrite, educated them on their current terms and offered competitive balance transfer rates based on their individual credit history • Assisted with new hire training and development • Created reports assisting peers with agent availability which increased team results by 20 % • Provided feedback to marginally performing associates to improve both individual and department performance in percentage of contacts to attempts, phone availability and
sales rate