Sentences with phrase «national conflict management skills»

John Hind is the director of compass resolution and an accredited mediator of 18 years experience as well as a highly experienced conflict management coach, national conflict management skills trainer and former family lawyer 23 years.

Not exact matches

Attended a nine month course which provides leadership and management to the upper - level National Defense Structure which includes lectures, demonstrations and performance exercises in planning, group interaction, human relations, leadership, idea synthesis, oral and written communication, introduction to research, public speaking, listening, introductions to health and physiology, community understanding, history, resource management, military training, geopolitics, international studies, ideologies, US Foreign theories, conflict resolution, ethics, human motivation, small group communication, leadership theories and management skills.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

EDUCATION AND CREDENTIALS General Studies — Mesa College, San Diego • CA Certifications / Professional Training: Certified Automated Office Assistance — 1992 │ ServSafe — National Restaurant Association — 2000 Conflict Management / Confrontational Skills │ Supervision / Skills for Working Leaders Communicate with Confidence, Clarity and Credibility

He has an impressive National profile as a mediator, conflict resolution skills trainer and conflict management coach specialising in complex financial and children disputes.

Our Aylesbury family mediation service is provided by the Director of Compass Resolution Ltd, John Hind, a former family solicitor of 23 years, experienced family mediator of 18 years, conflict management coach and national conflict resolution skills trainer for Resolution, CLF and Compass Resolution.

The National Conflict Resolution Center's (NCRC) Empowerment program teaches the skills necessary for effective communication, conflict management, and self - sufficiency to some of the most vulnerable members of the San Diego community, including refugees, the homeless, foster youth and vConflict Resolution Center's (NCRC) Empowerment program teaches the skills necessary for effective communication, conflict management, and self - sufficiency to some of the most vulnerable members of the San Diego community, including refugees, the homeless, foster youth and vconflict management, and self - sufficiency to some of the most vulnerable members of the San Diego community, including refugees, the homeless, foster youth and veterans.