Studies involving combat veterans (Hendin & Haas, 1984), cancer patients (Carver, 1993), and surgical patients (Culver et al., 2002) have found that when humor is used to reduce the threatening
nature of stressful situations, it is associated with resilience and the capacity to tolerate stress (Martin, 2003).
Pat's patience and empathetic
nature have garnered her repeat and referral business, in
stressful situations, Pat maintains her calm and fosters spirit
of optimism which transfers to her clients.