Sentences with phrase «need of some training regarding»

Dogs who are in need of some training regarding appropriate chew toys generally wreak their destruction all the time instead of in one targeted period when you are absent from the home.

Not exact matches

Further, discussion included the implications of the Safety in Youth Sports Act (PA's concussion law) and its future needs, provide information in regards to concussion education programs available to the public, as well as describe who are the appropriate medical professionals trained in evaluation and management of concussions and how you can recognize them.

Individuals who may have family members aboard this train who have questions and / or need information regarding a loved one and are calling from outside of New York City, please call212 -639-9675 to connect with NYC 311.

Because a significant portion of the young people in this study seemed at risk in regard to privacy management practices, there may be a need for more formal training from career service organizations, libraries and others on best practices for maintaining self - presentation online, Hargittai said.

So for optimal results regarding both mass and strength, you will need a combination of those two types of training.

I will steal this line of thinking from Stuart McMillan — but like anything new we read or study we need to compartmentalize it in regards to the training program for our athletes.

Finally, Ford makes a very interesting comment about the lack of training provided to school psychologists — who conduct testing for gifted programs and are major gatekeepers in the identification process — regarding cultural responsiveness and gifted children's needs.

Regarding training and preparation, there was a need for strong leadership, and the adoption of initiatives such as «device champions» and «parental consultation evenings» were identified as beneficial for implementation.

As Troxclair (2013) writes,» [h] istorically, preservice teachers have had little exposure in their teacher training programs regarding the nature and needs of gifted learners, theories of...

As Troxclair (2013) writes,» [h] istorically, preservice teachers have had little exposure in their teacher training programs regarding the nature and needs of gifted learners, theories of gifted education, curriculum for those with advanced abilities, and teaching strategies to be used with gifted learners» (p. 58).

Practitioners in secondary education, including administrators, teachers, counselors, and others must be trained to provide support and maintain responsive and proactive positions regarding the ever - changing nature of our society and the needs of our students.

Thus, social studies researchers need to take this prime opportunity to shed additional light on the work that we do, especially in regard to the integration and utilization of emerging technologies in the areas of social studies and the training of teachers and teacher candidates, through the dissemination of research, theory, and practice in a variety of outlets and contexts (NCSS, 2014).

Demonstrate ability to educate owner regarding the socialization, behavioral needs, and training (including housetraining, if appropriate) of one small animal and one large animal species *

Pet owners want their practitioner to not only provide medical care for their pets when their pets are ill, but also want and need information regarding behavior, training, nutrition, preventative medications, preventative diagnostics, and other social aspects of pet care.

I fully believe that Americans need a lot more education on pets, especially with in regards to accepting responsibility for a lifetime (I've done many stories on college towns where the rate of strays goes up tremendously in May and December, when kids are leaving to go back home, they simply turn their pets out or leave them at the shelters) and how to positively train and socialize their animals.

One of the common misconceptions regarding problem behaviors is the animal just needs to be trained.

National Crisis Response Canines member, Cynthia LeBouef Stone tells us that NCRS will be using the Hierarchy of Dog Needs in their training manual regarding Maslow's Hierarchy of (human) Needs ™.

Special services of the Rabbit Haven Adoption centers: Personal adoption appointments, Matchmaking, Bonding, Home health demonstrations, housing and set up training, referral to suppliers that have items you need for your rabbit, referral to pet sitters for your rabbits and Haven couselors who can anwer your questions regarding rabbits.

I felt a need to create this site in order to have a place to compile information that I know is important and to link to factual, accurate, up - to - date information regarding the field of dog training / animal behavior to benefit my clients, family and friends as well as anyone visiting the site.

According to SCART's official website, the team's mission is as follows: «To respond to animal needs and assist other agencies during a disaster or crisis; to educate the public in the care of animals during a disaster or crisis and educate them regarding animal abuse; to provide training to individual owners to take care of their animals at home, and to assist the neighborhood animals before, during and after a disaster; and to offer assistance to cities with animal sheltering, pet response and disaster recovery as needed and requested.»

I just replied a similar comment regarding why I couldn't stand Spirit Tracks, however, I think what grinded my gears the most was how you spend most of your time sitting on a train going alllll the way across the map, only to reach some trivial «problem» that needed to be solved by turning around and going alllll the way back, getting an item, and then once again trekking back.

In regards to policy development, there is a need for innovative public legal education and training initiatives for members of the public and online writers; and the development of more proportionate and relevant libel and privacy dispute resolution methods for small and individual publishers.

My tenure and experience has trained me to not only know the details of my products, but also to service families regarding their protection needs.

My tenure has trained me to not only know the ins - and - outs of insurance coverage, but also to work with families regarding their insurance needs.

Please note that for enquiries regarding possible corporate, military, law enforcement and governmental training, we do need the name of the organization, your job title, business e-mail address and business telephone number, please.

Trained and monitored the work of new technical employees to ensure ability to perform assigned duties; identified individual training needs and reported to supervisor; directly provided training regarding processes and techniques within assigned area

The duties of a Bar Manager can also include communicating with the Human Resource Manager regarding the recruitment needs, training and coordinating new staff and organizing regular meetings with the staff.

Highly trained and skilled auto service manager with sound knowledge regarding the repairs that automobiles might need, with leadership abilities and excellent verbal communication skills, also having solid knowledge regarding the use of the tools and equipment that might be found at a repair shop.

• Initiate office correspondence regarding program support and administrative initiatives • Review incoming correspondence and respond according to the directives of each program • Assemble and organize facts to be used during programs • Coordinate the details of meetings, hearings and briefings by indulging in scheduling and appointments management duties • Prepare travel authorizations, handle office supplies and procurement needs • Manage meeting logs and minutes and ensure that they are properly filed for future references • Provide research and tactical support to program managers by determining norms and handling time and attendance reporting tasks • Serve as a point of contact for vendors and outside parties and route inquires accurately • Maintain knowledge of departmental policies, priorities and program goals • Assist in training program officers by instilling knowledge of program and function procedures

Additional responsibilities of the Lead Customer Service Representative include: • Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals • Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed • Handling customer issues with professionalism and seamlessly directing complex issues to management staff • Training and developing new and current Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members • Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and Training and developing new and current Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members • Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and training new staff members • Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and services

Check out the certified nursing assistant resume template for Word and the following examples for some great ideas on how to write your work history section.CAN — Salem Hospital, Salem, Oregon — 2010 — present • Follow instructions from physicians, registered nurses, and team leads regarding patient care plans • Ambulate with patients every four hours, monitoring their condition and following precautions to avoid falls • Oversee all toileting, showering, feeding, and other activities of daily life for eight to ten patients a day • Train two new certified nursing assistants per month • Take vitals every two to four hours as directed by other hospital staffCAN — St. Mary's Assisted Living, Atlanta, Georgia — 2009 — 2010 • Performed range of motion exercises on two wheelchair - bound patients each shift • Ensured residents got adequate nutrition by delivering meals and snacks • Answered questions from residents and family members and attended to needs as requested; received average ratings of 4.5 out of 5 on satisfaction surveys • Provided companionship and friendship for each patient and encouraged participation in social relationships and group activities • Educated patients on matters such as wound care, catheter care, fall prevention, and more

• Personal Assistant to Professional Athlete — Los Angeles, CA04 / 16 to Current • Manage client's daily schedule, including training, practice, and athletic events • Make local transportation arrangements • Book domestic and international travel for more than 150 events per year • Schedule client's training at three major facilities • Book physical therapy and recovery sessions • Personal Assistant to Senior Publishing Executive — New York, NY01 / 13 to Current • Assist client with managing daily schedule and long - range deadlines • Answer client phone and respond to 98 percent of work - related email queries • Satisfy client's personal needs with regard to acquiring food and making reservations • Reduce the amount of time client spends managing records by at least 90 percent • Manage at least 95 percent of client's social media presence

Oct 2017 — Present Bimbo Bakeries — Nevada, MO Store Clerk • Greet customers and maintain awareness regarding products • Assist customers in the selection of products • Ensure stock levels on the sales floor were maintained at all times • Participated in store meetings and training • Reacted to all business needs promptly and with a sense of importance • Loaded and unloaded trucks and checked orders

Summer Camp Counselor Summary Statement Example • Experienced leader of activities and sports working with campers aged 5 - 18 • Compassionate and caring teacher with special attention to needs of first - time overnight campers regarding homesickness and integration at camp • Committed to camper wellness through accident prevention and safety training

A training consultant is a professional who performs evaluation of different needs of organizations or educational institutes then provides consultancies regarding various training programs to students or field personnel or internal staff of an organization, according to their need.

• Oversee appointment books to ensure that all appointments are in check and that follow - up have been made • Greet clients and assist them in determining their needs for salon services • Provide detailed information regarding available services and procedures and their costs and time durations • Assign staff members to clients, based on member expertise and clients» specific needs • Handle cutting, styling and coloring duties in the absence of staff members or during rush hours • Manage administrative tasks such as maintaining supplies inventories and liaison with vendors and suppliers • Engage clients in conversation to get them interested in the salon's retail products • Resolve clients» complaints with a view to ensure recurring business and client satisfaction • Identify staff training requirements and ensure that new staff members are properly trained and inducted • Analyze period profits and create and maintain forecasts and market trend analysis

• Estimate the cost needed for various fixtures and fittings requested by the client • Carryout new plumbing fittings and perform fixtures • Conduct preventive maintenance analysis of plumbing in various buildings and houses when needed • Create plumbing layouts for junior plumbers to follow • Groom and train internees and junior plumbers new in the trade regarding new fittings, pipeline fixtures and water heater installation

• Remodel an entire 4 story building by installing new tiles in every room, within the provided deadline of 32 days • Shape tile fixing into an 8 feet mural depicting the Aztec Civilization, for a school project • Train 19 apprentices in handling tile and marble setting duties, within a short time span of 28 months • Confer with clients to determine their tile setting and designing requirements • Provide information regarding available tile designs and associated costs • Assess the amount of labor and material needed for each tiling project • Contact tile vendors to determine availability of tiles and assist clients in choosing the right types of tiles • Cut and shape tiles to fit obstacles and in odd spaces by making effective use of hand and power tools • Set tiles in patterns or in a straightforward manner, depending on the specific instruction of the client

Logistics (LTL, LT, Bill lading Dispatching and troubleshooting) Customer Services with a 3PL Sent daily reports to customers regarding orders and shipment as well as sending reports to upper management Input data in Integrated Logistics Systems (ILS) moving orders in system to prepare Bill of lading for shipment Offer solutions to the upper management regarding project - related queries Liaison between warehouse and office Trained new employees in the quality control / special projects department to meet customers» needs.

Business Development and Sales Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing sales and marketing presentations, overseeing business development functions, and managing / leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate product / service, generating increased revenue through improved close ratios as well as referral / repeat customer business Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive management team

Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases of strategic planning with other members of management team, including product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and area competition Provide continuous assessment of key markets, potential customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, continued supervision of 40 staff, and the promotion of a performance - based environment leveraging individual talents for group benefit Develop and supervise support staff to aid in effective sales, marketing, and service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure effective execution of all administrative, HR, and financial aspects of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency

Early Loss Mitigation Supervisor (9/2008 — 4/2010) • Managed unit of approximately 8 to 15 collectors while ensuring the achievement of unit objectives and related standards • Compiled and analyzed statistical data relative to unit productivity, monitoring live calls while providing feedback to staff • Provide advice and question resolution concerning collection activities, reviewing the status of severely delinquent accounts and handling all loss mitigation efforts • Advised staff of any changes in policy and procedures, allocated critical resources, and developed work schedules • Train current and new staff members as well as conduct performance reviews, making recommendations as needed regarding corrective actions and suggested dismissals • Assist departmental manager with training course scheduling for entire department • Create and distribute various reports to staff and peers on a regular and ad - hoc basis • Traveled to Chatsworth, CA as supervisor, developing observations and recommendations which led to facility improvements • Acted as representative to the Washington Mutual conversion to early loss mitigation in Albion, NY, sharing best practices from Chase

Executive Management Duties & Responsibilities Provide effective solutions to complex issues such as cost budgeting, pricing strategies, vendor negotiations, revenue projections, purchasing and sales negotiations, business development tactics and industry competition Identify and develop talent among team members with targeted recruitment, focused training efforts and the promotion of a performance - based work environment that leverages individual talents for group benefit Utilize needs - and situation - based assessments to manage costs and capital outlays and determine potential ROI Participate heavily in all marketing, branding, public relations and communications activities Develop leadership team and support staff to aid in efficient business operations, sales and marketing functions, and client service execution, delegating important tasks and assignments while monitoring for effective resolution Lead through example with consistent work ethic, attitude, and professionalism, while performing sales presentations, overseeing market operation and business development, creating new revenue channels and managing key vendor and client relationships Collaborate in all phases of strategic planning with senior - level management, while furnishing oversight and guidance regarding effective acquisition strategies, pricing, market trends, and operational structures Assess and expand key markets and potential business ventures while ensuring operational efficiency and solid execution of corporate mission Create and implement marketing and sales strategies while tracking progress versus established internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of the products, services and respective marketplace, including pricing and regulatory trends, competitor strategies, general economic conditions and other business metrics Act as a liaison between staff, clients, and other management members to resolve issues in a timely manner

Director of Human Resources / HR Consultant — Professional Duties & Responsibilities Oversee the planning, direction, and management of all HR - related activities including staff recruiting, candidate tracking, personnel screening and testing, and hiring processes in accordance with Affirmative Action and Equal Opportunity Employment regulations Support senior management to develop and maintain personnel policy and ensure compliance with all standards, authoring and implementing new policies and procedures as needed along with creating HR procedure manual Serve as lead analyst for compensation reviews, performance and pay - scale benchmarking, market studies, and salary structure decisions, also creating organizational / staff planning charts for all departments and all positions Create and deliver firm - wide staff new - hire orientation, training and development programs, and performance evaluations utilizing a competency - based appraisal system which leads to focused training and development programs based on common and individual areas of performance deficiency Manage all aspects of workers compensation and unemployment claims on behalf of employer, attending hearings and participating actively in all related meetings Hold responsibility for all benefit negotiations, administration, and plan reviews, promoting compliance with and effective execution of IRS / DOL regulations, ERISA, HIPPA, and all audit - related processes Implement and sustain safety programs while performing regular safety - policy trend analyses to identify critical issues, developing corrective action plans to ensure compliance with applicable safety, health, and environmental regulations including OSHA and other applicable laws Consult with management regarding employee - and labor - related issues to resolve conflicts in a professional manner, conducting grievance hearings and negotiation agreements with worker representatives within the provisions of any applicable contract Provide relevant guidance and administration to the development of human resources site on firm intranet, housing online - employment forms, manager resources, job postings, and HR - related forms and documents Develop valuable staff relationships to improve workplace morale as well as maintain positive business relationships with all related brokers and vendors

Professional Experience Blue Cross of California (Pomona, CA) 2005 — Present Claims Examiner / Customer Service Representative • Research, analyze, code, and process claims for payment in a timely, accurate, and organized manner • Adjust, void, and reopen claims as needed to ensure proper adjudication • Resolve inquiries, issues, and adjustments regarding benefits, policies and contracts • Oversee and support special customer service and claims related initiatives • Provide exceptional in person, telephone, and email customer service ensuring client satisfaction • Train junior team members in industry best practices and corporate protocols • Offer additional administrative support including filing, data entry, and inventory management

Sales Management and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while overseeing sales and marketing operations, executing critical business development functions, and both managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to develop, market, and improve products and services, generating increased revenue through improved close ratios with customer - focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets, territories, and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing and market trends Identify and utilize sales talent among team members with focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing and support personnel to aid in effective sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management team

Customer Service Supervisor Duties & Responsibilities Create training / development plans for staff and service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as assigned

Non-Profit Program and Operations Coordinator — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while executing various program administration functions, overseeing operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team, including program mission, marketing and public relations, vendor and volunteer management, member services and systems implementation Demonstrate leadership with respect to program direction, fundraising strategies and project management Provide continuous assessment of key considerations, potential issues, and the utilization of available resources, while furnishing oversight and guidance regarding effective donor recruitment and recognition strategies Perform needs - based and situational assessments of policies and procedures to evaluate program effectiveness, improve operational efficiency, manage and reduce costs, and promote both staff and member satisfaction Utilize talent among team members with focused training efforts, effective collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in effective marketing, relations, administration and program operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Facilitate the effective execution of all related administrative and financial aspects of non-profit management, while analyzing and presenting important information to executives, stakeholders and other relevant parties Ensure the organization and maintenance of relevant information in confidential, secure, and efficient manner as well as adherence to all stated laws, statutes, policies, procedures and guidelines with application in the non-profit arena Support the creation and implementation of organizational marketing and operations strategies while tracking performance versus internal and external benchmarks, focusing on both program growth as well as cost management Develop and maintain a strong working knowledge of related products, services, techniques and relevant tools

Event Planning and Entertainment Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing event administration functions, overseeing client management operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team and third - party vendors, including resource management, logistics, contract negotiations, marketing and public relations, issue resolution and client services Demonstrate leadership with respect to event direction, artist and talent development, and strategic marketing campaigns Provide continuous assessment of key considerations, potential issues, and resources utilization, while furnishing oversight and guidance regarding effective policies and procedures, process management and participation trends Perform needs - based and situational assessments of policies and procedures, utilizing several tools, to evaluate event effectiveness, improve operational efficiency, manage and reduce costs, and promote both employee and client satisfaction Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, and the promotion of a performance - based work environment that leverages individual talents for group benefit Develop and supervise support staff to aid in effective marketing, relations, administration, and event operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Promote the effective execution of all administrative and financial aspects of event and client management, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of related products, services, techniques and relevant tools

Customer Service and Administration Duties & Responsibilities Interact with customers in a professional manner to improve the client experience, resolving queries and issues in a timely and professional fashion while making all customer needs the top priority Implement quality assurance processes to ensure administrative accuracy and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product / service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as assigned