IT Project Manager ABC Company, Scottsdale, AZ 2007 — 2012 • Initiated and developed innovative IT - based projects for client companies • Evaluated budger and projected finance forecasting • Managed finance and revenue management protocols • Provided extensive IT assistance where
needed in a courteous manner, exhibiting high - quality customer service etiquette
Not exact matches
Children
need to be treated
in a thoughtful, attentive, civil, and
courteous manner.
In my defence to that prompting I would offer only the belief that all good debates need energy, which in turn requires some effort and commitment on both sides to respond in a timely and courteous manne
In my defence to that prompting I would offer only the belief that all good debates
need energy, which
in turn requires some effort and commitment on both sides to respond in a timely and courteous manne
in turn requires some effort and commitment on both sides to respond
in a timely and courteous manne
in a timely and
courteous manner.
Most bikers understand the increased
need to follow the «rules of the road» and operate their vehicle
in a
courteous manner.
Greet customers
in a
courteous, friendly, and professional
manner using agreed upon procedures Listen attentively to customer
needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Meet customer requirements through first contact resolution Confirm customer understanding of the solution and provide additional customer education as
needed Prepare complete and accurate work and update customer file Communicate effectively with individuals / teams
in the program to ensure high quality and timely expedition of customer requests Effectively transfer misdirected customer requests to an appropriate party Contribute ideas on ways to resolve problems to better serve the customer and / or improve productivity Participate
in activities designed to improve customer satisfaction and business performance Occasionally use decision - support tools to answer questions Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking Offer solutions to issues that are often non - standard / non-routine and require some clarification Maintain broad knowledge of OnStar products and services Warehouse Assiciate.
¥ Solid knowledge of patient care procedures ¥ Up - to - date on the latest aesthetic surgery protocols ¥ Adept at managing and tracking inventories ¥ Sound knowledge of peri-operative management methods ¥ Thorough understanding of cosmeceutical products ¥ Ability to address patient
needs in a timely
courteous manner ¥ Capable of working flexible schedules and varying hours as necessary ¥ Outstanding communications skills
Provide superior customer service by assisting customers with their shopping
needs, handling all customer transactions
in a timely and
courteous manner, and responding to customer complaints / concerns with a sense of urgency to see to their resolution.
Answers incoming calls from referring physicians, other medical providers, etc.
in a
courteous manner, determines
needed information and directs calls...
Foster a positive office environment where patients feel welcomed and their
needs are addressed
in a
courteous manner
Ability to perform accurate diagnosis and repair of customer products, including communication of diagnosis and
needed repairs of products to the customer
in a knowledgeable and
courteous manner
Required Skill: Ensure customer satisfaction by meeting customer
needs in courteous and timely
manner.
Resolved complaints and concerns
in courteous and friendly
manner, focusing on customer service
needs and interest
Maintained confidentiality
in all professional areas and considers the
needs of clients and their families, other employees, physicians, visitors, and all members of the community
in an informative,
courteous, and compassionate
manner.
As store associate you will
need to greet customers
in a friendly and
courteous manner, and make sure that every customer receives prompt service.
Welcomed and interacted with guests
in a friendly and
courteous manner and attended to their special
needs and requests by providing a VIP - treatment experience.
Provided superior customer service by assisting customers with their shopping
needs, handling all customer transactions
in a timely and
courteous manner.
• Greeted the patients and visitors
in a
courteous manner • Answered phone calls and scheduled appointments as
needed • Carried out patient case filing and data entry • Issued medical bills, collected payments and balanced the cash drawer at day end • Maintained the reception area
in a neat and clean condition • Prepared and administered medications and vaccines • Assisted the medical service providers
in front office duties
Example duties include but aren't limited to: * Demonstrate premier customer service while assisting patients
in a fast paced environment: assess, appropriately manage and respond to patient
needs in an expeditious and
courteous manner.
Essential Duties · To welcome and serve all guests
in an efficient,
courteous and friendly
manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints
in a timely and effective
manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as
needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff
in order to ensure that gift delivery, luggage service, parking and rooming is taken care of
in a
courteous and timely
manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).
Able to exercise discretion and diplomacy when
needed; able to interact with others
in a professional and
courteous manner
Track record of greeting guests
in a
courteous manner, anticipating their
needs and providing them with correct information about directions.
Credit Union Teller Meridian Credit Union, Edmonton, AB 2006 — Present • Meet the
needs of members
in a friendly and
courteous manner • Respond to inquiries, analyze
needs and process member transactions • Prepare and organize monthly current account statements • Answer phone requests and perform all kinds of duties as assigned • Sell and purchase foreign currencies • Process inward daily clearings from agency bank
Ruby's Diner, Austin, TX Food Server Nov 2008 — May 2013 • Welcomed guests
in a
courteous manner • Helped them find an appropriate table and ascertained their dining
needs • Managed the seating chart.
• Cut - down room service time by 5 minutes on average by rescheduling the housekeeping duty allocation • Attracted additional business worth $ 1.2 M by demonstrating excellent guest service oriented work attitude • Assisted
in setting - up breakfast and prep services as
needed • Responded to guest queries regarding hotel services, facilities and tariff • Followed the hotel's cash and credit handling policies while charging guests for the services rendered • Performed front desk related functions including guest check -
ins and checkouts • Carried out bookkeeping activities and balanced accounts • Greeted the guests upon arrival and offered assistance
in a respectful and
courteous manner • Coordinated and ensured timely service of conference rooms
• Competent at dealing with all inquiries
in a professional and
courteous manner • Adept at catering to the
needs of customers to ensure their satisfaction • Specialized courses
in managing correspondence and emails • Demonstrated ability to arrange appointments and set up details of official events such as seminars and meetings
* Analyze, evaluate and work to resolve customer inquiries and issues * Interact with customers
in a
courteous and professional
manner * Effectively communicate issues and resolutions to customers and appropriate internal staff * Use judgment and problem - solving skills to solve customer problems * Use multiple screens of information simultaneously to address customer
needs * Follow processes according to contact center standards to ensure contact handling accuracy and operational effectiveness * Use technology tools as directed and within established guidelines * Adhere to precise work schedules, taking continuous phone calls for extended periods of time * Answer prior authorization inquiries calls as well as research and resolve formulary and benefit issues * Consistently meet established productivity, schedule adherence, and quality standards * Performs other duties as assigned by management Education / Experience: * High School Diploma or equivalent * Minimum one (1) year current / recent Pharmacy Technician experience
in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months of employment
Comprehensive understanding of the skills
needed to anticipate and meet customer expectations
in a proactive and
courteous manner.
• Provide
courteous customer service to the public, both
in - person and on the telephone • Register new patients
in the pharmacy computer system • Update insurance and demographic information for existing patients as
needed • Process prescription and immunization claims through insurance • Request prior authorizations for medications not covered by patient insurance plans • Fill prescriptions
in a timely
manner and collect patient co-pays at the register • Work both independently and with other team members to meet customer
needs • Follow all HIPAA confidentiality guidelines.
Business Manager — Duties & Responsibilities Manage daily operations, customer service, and sales staff ensuring profitable operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Collaborate with junior level sales people to develop action plans to govern their performance Responsible for purchasing, logistics, company inventory, and product development Set and strictly adhere to budgets and schedules Oversee corporate accounting ensuring profitable and fiscally responsible operations Consistently meet or exceed sales goals through networking,
in personal sales, and other tactics Conduct research on prospective leads and existing clients to assist
in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific
needs and styles Make cold calls
in a
courteous, yet assertive
manner that translates to sales results Maintain comprehensive records detailing pricings, sales, activities reports, site visits, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity
Professional Experience Marquess & Associates Staffing Services (Pearland, TX) 2008 — Present Secretary / Receptionist • Served as first point of client contact
in a professional and
courteous manner • Managed all incoming and outgoing company correspondence • Oversaw office inventory and ordered replacement supplies as
needed • Provided excellent service to partnering companies and clients
Professional Duties & Responsibilities Recognized team leader who consistently improves company efficiency and efficacy Managed, trained, and reviewed junior staff offering guidance and best practices Provided excellent customer service resulting
in significant repeat business Built strong, long - term relationships with clients, piers, and employers Generated significant new business through networking, referrals, and other tactics Offered administrative assistance to senior leadership as
needed Handled phones, filing, financial software, and data entry Served as first point of company contact with the public Performed all duties
in a professional,
courteous, and positive
manner Trained
in business management, accounting, and related disciplines Highly motived and willing to take on new responsibilities
in support of company mission Dedicated to personal and professional growth
Event Meeting Coordinator — Duties & Responsibilities Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Responsible for varied special event coordination from conception to implementation Oversee event logistics including audio / visual technology, venue, catering, and travel arrangements Manage volunteers and junior staff members ensuring effective, efficient, and professional operations Design and implement strategic business plans, integrated marketing campaigns, and research initiatives Set and strictly adhere to departmental budgets and timelines Create, launch, and manage «Homeowners Helping the Homeless» a nationwide financial assistance program Recognized for excellence as a relator, sales executive, and customer service specialist Represent company brand with poise, integrity, and positivity Consistently meet or exceed sales goals through networking,
in personal sales, and other tactics Conduct research on prospective leads and existing clients to assist
in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific
needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting
in client satisfaction and repeat business Perform all duties
in a professional and
courteous manner
Graduate Practical Nurse — Duties & Responsibilities Accumulate 678 clinical hours
in medical / surgical, cardio vascular, neurology, obstetrics, gynecology, pediatrics, pediatric oncology, and outpatient care at the Veteran's Administration Obtain and maintain federal clearance to work with VA staff and patients Assist more than 200 RN's, Charge RN's, CNA's, and physicians Perform intake, preoperative clearance, history and physical, EKGs, lab tests, discharge, and follow - up Assess, diagnose, and treat sprains, strains, lacerations, and other physical injuries Responsible for IV line insertion, blood product administration, and medication Determine severity of patient condition and promptly refer to specialists when appropriate Develop and administer disease management plan ensuring high quality, comprehensive care Provide acute episodic and chronic care to adult and pediatric populations Facilitate case management, consultation, and interdisciplinary patient care Educate patients
in healthy diets, exercise, smoking cessation, and overall positive lifestyles Maintain working knowledge of current medical technology, procedures, and standards of care Proven ability to remain calm and levelheaded
in high pressure, emergency care situations Perform administrative functions including phones, data entry, and other tasks as
needed Perform all duties
in a positive, professional, and
courteous manner
Sales Representative — Duties & Responsibilities Direct sales and customer service ensuring professional and profitable operations Draw upon considerable medical training and experience to identify and meet client
needs Consistently recognized as company leader
in sales, customer service, and team development Streamline organizational structure and workflow resulting
in enhanced company efficiency Set and strictly adhere to departmental budgets and project timelines Design and implement staff development programs enhance team skill sets Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking,
in personal sales, and other tactics Make cold calls
in a
courteous, yet assertive
manner that translates to sales results Build and strengthen relationships with key clients, partners, and community leaders Develop a rapport with customers and orient them to various products and services Maintain customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist
in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific
needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Financial Manager — Duties & Responsibilities Manage daily operations, sales, and customer service activities for multiple financial institutions Oversee company expansion and branch openings
in new markets and territories Manage client assets
in excess of $ 285 million across a wide range of investment vehicles Design and implement professional development and employee recognition programs Consistently meet or exceed sales goals through networking, cold calling, and other tactics Represent company brand with poise, integrity, and positivity Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist
in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific
needs and styles Negotiate and execute contracts with C - Level decision makers Maintain records of site visits to potential and existing clients to assist
in assessing their future
needs Collaborate with junior level sales people to develop action plans to govern their performance Make cold calls
in a
courteous, yet assertive
manner that translates to sales results Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and project timelines
Financial Services Specialist — Duties & Responsibilities Recruit, train, and direct customer service, sales, and administrative personnel ensuring profitable operations Study internal literature to become an expert on products and services Develop and manage varied financial portfolios for more than fifty clients Generate record sales of financial products through cold calling, networking, and other tactics Make cold calls
in a
courteous, yet assertive
manner that translates to sales results Conduct research on prospective leads and existing clients to assist
in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific
needs and styles Build and strengthen relationships with small business clients through effective client service Encourage high customer retention by maintaining friendly, supportive contact with existing clients Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee business underwriting process including risk analysis, pricing, and classifications Support human resources department through benefit administration and performance evaluations Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Responsible for financial software operation and updates including Bill Pay and Payroll processing Implement training and development programs to reinforce branding and develop team skillsets Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and positivity
Sleepy's 10/2007 — 7/2010 Sales Associate • Oversaw mattress sales ensuring business profitability and efficient operations • Consistently exceeded sales projections and goals • Conducted business
in a professional and
courteous manner • Provided excellent customer service ensuring a positive sales experience • Operated register, phones, and other office equipment as
needed • Completed five week sales training class to further hone skills
Hospitality Sales Manager — Duties & Responsibilities Direct all daily operations, sales, customer service, and finances for multiple hotels, resorts, and other businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Design and implement marketing and sales campaigns resulting
in increased revenue Consistently exceed sales goals through effective marketing, networking, and other tactics Make cold calls
in a
courteous, yet assertive
manner that translates to sales results Perform research on prospective leads and existing clients to assist
in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific
needs and styles Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such as data entry, filing, faxing, and phones as
needed Represent company brand with poise, integrity, and positivity
Business Manager — Duties & Responsibilities Responsible for daily operations, sales, and customer service for a variety of businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Consistently meet or exceed sales goals through networking,
in person sales, and other tactics Represent company brand with poise, integrity, and positivity Create and implement successful advertising campaigns to generate new business Analyze market trends, consumer behavior, and craft sales strategies Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist
in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific
needs and styles Design and administer sales and customer service training for new team members Collaborate with junior level sales people to develop action plans to govern their performance Make cold calls
in a
courteous, yet assertive
manner that translates to sales results Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Set and strictly adhere to budgets and schedules
Pharmaceutical Sales Representative — Duties & Responsibilities Direct pharmaceutical sales, marketing, and customer service ensuring professional and profitable operations Consistently recognized as company leader
in sales, customer service, and team development Set and strictly adhere to departmental budgets and project timelines Negotiate lucrative contracts with clients, vendors, and suppliers Generate record breaking sales through networking,
in personal sales, and other tactics Make cold calls
in a
courteous, yet assertive
manner that translates to sales results Build and strengthen relationships with key clients, partners, and industry leaders Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on pharmaceutical products Conduct research on prospective leads and existing clients to assist
in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific
needs and styles Maintain records of site visits to potential and existing clients to assist
in assessing their future
needs Collaborate with junior level sales people to develop action plans to govern their performance Train junior team members
in sales and customer service best practices Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Account Executive — Duties & Responsibilities Direct pharmaceutical sales, marketing, and customer service ensuring professional and profitable operations Consistently recognized for excellence
in sales, customer service, and team leadership Design and implement marketing campaigns including commercials and collateral materials Set and strictly adhere to departmental budgets and project timelines Negotiate lucrative contracts with medical facilities, third party vendors, and other industry leaders Designed and implemented award winning staff development and recognition programs Serve as community liaison offering health and pharmaceutical education at various speaking engagements Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking,
in personal sales, and other tactics Make cold calls
in a
courteous, yet assertive
manner that translates to sales results Build and strengthen relationships with key clients, partners, and community leaders Develop a rapport with customers and orient them to various products and services Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist
in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific
needs and styles Maintain records of site visits to potential and existing clients to assist
in assessing their future
needs Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Pharmecutical Sales Respresentative — Duties & Responsibilities Manage sales, marketing, and customer service departments ensuring professional and profitable operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and project timelines Consistently recognized as company leader
in annual sales since 2004 Increase company revenue by 45 % through networking,
in personal sales, and other tactics Negotiate lucrative contracts with clients, third party vendors, and other industry leaders Utilize medical training, experience, and education
in pharmaceutical sales environment Identify
needs of medical professionals and effectively tailor sales presentations Build and strengthen relationships with physicians, nurse practitioners, and hospital management Maintain up to date knowledge of pharmacology, medical technology, and standards of care Make cold calls
in a
courteous, yet assertive
manner that translates to sales results Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing clients Conduct research on prospective leads and existing clients to assist
in developing sales strategies Maintain records of site visits to potential and existing clients to assist
in assessing their future
needs Collaborate with junior level sales people to develop action plans to govern their performance Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity
Professional Duties & Responsibilities Supervised administrative support team ensuring effective and efficient operations Trained new staff members
in daily operations, billing, and company policies Oversaw all financial records, bookkeeping, and accounts payable / receivable Responsible for scheduling of all patient appointments, procedures, and follow - ups Handled all company correspondence ensuring professional image and reputation Served as first point of company contact with clients and general public Provided excellent customer service ensuring client satisfaction and repeat business Maintained confidential client and patient information database Opened new patient accounts and upgraded existing files Inventoried company office supplies and replenished as
needed Performed additional administrative duties including faxes and phones Conducted all responsibilities
in courteous, polite, and positive
manner
Marketing & Fundraising Coordinator — Duties & Responsibilities Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Develop and implement comprehensive marketing campaigns and all collateral materials Proficient
in copywriting, editing, and digital photography Responsible for business development through corporate and community partnerships Build and strengthen professional relationships with community leaders, business partners, and coworkers Represent company brand with poise, integrity, and positivity
in television and radio interviews Conduct public relations activities and attend relevant events, fairs, and conferences Coordinate and participate
in charitable events
in service of the local community Perform research on prospective leads and existing clients to assist
in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific
needs and styles Make cold calls
in a
courteous, yet assertive
manner that translates to sales results Maintain records of site visits to potential and existing clients to assist
in assessing their future
needs Consistently exceed location revenue goals through effective marketing and sales tactics Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Study internal literature to become an expert on products, corporate history, and mission Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Perform administrative tasks including filing, data entry, phones, and other tasks as
needed Set and strictly adhere to budgets and schedules
Adult Nurse Practitioner — Duties & Responsibilities Provide exceptional patient care and medical team support across multiple medical specialties Currently completing clinical and academic work toward a master of science
in nursing Utilize strong background
in biology, chemistry and mathematics Maintain working knowledge of current medical technology, procedures, and standards of care Proven ability to remain calm and levelheaded
in high pressure situations Direct therapeutic, educational, and recreational activities for eight developmentally disabled adults Responsible for patient health, safety, and attainment of therapy goals Train and supervise medical lab personnel ensuring efficient and professional operations Offer guidance and support to junior lab technicians and medical technologists Perform a wide variety of daily testing utilizing machines such as AXSYM — Hitachi RA 1000 CX 7 Responsible for preventative maintenance on machines by running calibrations and controls Successfully complete monthly state proficiency tests for therapeutic drug, blood, and urine chemistries Prioritize stat specimens for immediate reporting Maintain direct contact with clients to resolve problems regarding appropriate tests and specimens Oversee confidential patient information, customer service, phones, and other administrative functions as
needed Perform all duties
in a positive, professional, and
courteous manner
FEDERATED FINANCIAL Bridgeton, MO Executive Collections Manager (January 2003 to January 2006) • Drove a team up to 13 account representatives to properly assist various customer
needs while ensuring their individual monthly goals were exceeded by a minimum of 3 % through extensive training and development • Monitored daily attendance and productivity of account representatives to ensure quantity and quality of work was met • Consistently surpassed performance and coaching goals set by upper management • Handled and responded to all escalated customer inquiries
in a prompt, professional and
courteous manner in compliance with all of Federated policies and procedures • Created multiple monthly team incentive programs based on goals set by division directors • Managed 3 assistant team leads
Sales Manager — Duties & Responsibilities Responsible for daily operations, sales, technical support, and customer service for wireless retail business Consistently meet or exceed sales goals through networking, cold calling, and other sales tactics Represent company brand with poise, integrity, and positivity Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Interact with support staff and company resources effectively to create the best consumer experience Conduct research on prospective leads and existing clients to assist
in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific
needs and styles Design and administer sales, customer service, and technical support workshops for new team members Negotiate and execute contracts with C - Level decision makers Collaborate with junior level sales people to develop action plans to govern their performance Make cold calls
in a
courteous, yet assertive
manner that translates to sales results Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and schedules Provide administrative assistance including phones, data entry, and recordkeeping as
needed
Account Executive — Duties & Responsibilities Direct pharmaceutical sales, marketing, and customer service ensuring professional and profitable operations Consistently recognized as company leader
in sales, customer service, and team development Design and implement marketing campaigns including commercials and collateral materials Set and strictly adhere to departmental budgets and project timelines Negotiate lucrative contracts with medical facilities, third party vendors, and other industry leaders Designed and implemented award winning staff development and recognition programs Serve as community liaison offering health and pharmaceutical education at various speaking engagements Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking,
in personal sales, and other tactics Make cold calls
in a
courteous, yet assertive
manner that translates to sales results Build and strengthen relationships with key clients, partners, and community leaders Develop a rapport with customers and orient them to various products and services Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist
in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific
needs and styles Maintain records of site visits to potential and existing clients to assist
in assessing their future
needs Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Professional Experience Vero Orthopedics (Vero Beach, FL) Date — Date Insert Title • Responsible for the examination and care of approximately 40 patients per day • Perform patient examinations for multiple physicians utilizing distinct protocols • Oversee imaging services ensuring high quality images and timely turnaround • Utilize expertise to screen images for quality and correct as
needed • Manage image transmission to physicians, patients, and insurance providers • Maintain working knowledge of standards of care, medical technology, and procedures • Provide additional medical team support as
needed • Complete all duties
in a positive, professional, and
courteous manner
Children
need to be treated
in a thoughtful, attentive, civil, and
courteous manner.