Sentences with phrase «needing repeat business»

As a result, I suspect that it'll draw in enough new customers to survive without needing repeat business.

Not exact matches

Every business needs repeat buyers.

A thorough corporate reorganization and a renewed focus on business - imaging needs kept the company from repeating its mistakes and gave it a fighting chance for success in the modern digital era.

Offering your own freebies either in person or online can be an excellent and budget - friendly way of drumming up business and building the customer loyalty you need to get repeat orders and keep business booming.

During my business travels to other countries, whenever I have needed a temporary sim card for my mobile phone and asked a local where I could get one, many times they would express shock when they would tell me to go to the store of one of their largest telecommunication companies and I would ask them to repeat the name of the company again because I had never heard of it.

As well as the business secretary's Cabinet colleagues, Labour leader Ed Miliband has also repeated the mantra of supporting the treaty without seemingly feeling a need to explain how it address concerns about the UK's own arms sales.

We have a vested interest in satisfying your needs, since we rely on referrals and your repeat business.

Selling customers the tools they need and providing knowledge on their use will help pet owners reap the benefits of grooming at home, leading to satisfied customers and repeat business.

They have to sift through an ever - growing number of options to find that magical mix of products that has the potential to do it all — meet the needs of the store's customers, generate repeat business and turn a profit.

Every small animal owner needs these items and has to re-stock regularly, translating into repeat business for pet specialty retailers.

«Asking questions with genuine interest and concern will show the customer you understand their needs, which will build rapport and encourage repeat business.»

Tips and advice about what editors need, how to get their attention, and how to develop ongoing relationships for repeat business.

This was covered in the naming a business section, but it's worth repeating since nearly every business will need one.

For the frequent business traveller, it bears repeating: U.S. Customs officers have the authority to search and detain any device capable of storing electronic information for any reason; they can examine the electronic device without the traveller present; they can copy from the device or «detain» the device; and they do not need to obtain the traveller's consent to conduct the search.

When manual tasks, such as managing documents, processing invoices, and updating spreadsheets, need to be repeated regularly, it takes time away from higher - value legal and strategic business priorities.

Help define the skill sets, competencies, and talents that lawyers and other department members (whomever those people might be) might need in order to add value to the company's progressive business agenda if an increasing amount of routine and repeating legal work might be more likely to be handled with automation / technology;

One is that many clients are one - offs — most people don't need to immigrate twice or get multiple divorces — so the lawyer has little motivation to encourage repeat business.

Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return

As I recently explained in an article published by Business Insider, your resume needs to be as concise as possible, successfully conveying a powerful message without repeating information or including irrelevant detail.

Facilitated quality customer service integral to generating repeat and referral business, by providing prompt response in addressing their needs and resolving any issues.

Collaborated with hotel and guest service agents to ensure that all hotel guests» needs and expectations are met and exceeded in order to encourage repeat business

I have an understanding of all the factors needed to run a winning sales campaign — insight that can enhance the relationships with the medical community, and best - in - class customer service and support that garners repeat business and ongoing customer loyalty.

With strong inner motivation and sharp sales insight, I excel at assessing customer needs, implementing effective sales strategies, and achieving outstanding levels of customer satisfaction and repeat / referral business.

• First - hand experience in determining customers» specific buying needs and servicing them accordingly • Exceptionally well - versed in greeting customers in a professional and pleasant manner to ensure repeat business opportunities • Demonstrated expertise in creating long - term relationships with customers by providing them with exceptional services • Proficient in assisting customers in locating their choice of merchandise and effectively demonstrating its features and attributes • Highly experienced in leading customers through the purchasing procedure by totaling bills and levied discounts • Effectively able to man the POS system in case of low staff instances, and process customers» purchases in cash or credit • Deeply familiar with activities to ensure that all purchases are properly bagged and timely delivered to customers» vehicles • Proficient in arranging for home deliveries to be made for large items by assisting customers through the booking system • Documented success in managing and maintaining merchandise on shelves and ensuring that any expired or near expiry products are discarded according to company policy • Adept at maintaining the outlook of the store by ensuring that all shelves, floors, display units and counters are kept constantly clean • Exceptionally talented in assisting the marketing and sales teams in creating and maintaining visual merchandising displays

• Greet new and existing clients and inquire into their needs for salon services • Provide information regarding services and associated prices provided by the salon • Assist clients in determining the type of service that will suit them and ensure an appropriate staff member is assigned to them • Schedule appointments with clients over the telephone and in person and send reminders a day earlier • Engage clients in conversation with a view to sell them the salon's retail products • Assist in conflict resolution with a view to retaining clients and repeat business • Create and display information of the salon's services and products in display windows • Assist with hair styling and other salon services in the event of staff shortages • Ascertain the cleanliness of the reception area and ensure that proper inventory of salon supplies is maintained

Since closing sales and ensuring repeat business is the fundamental work of anyone working in the sales arena, you will need to provide examples of how you may have retained business in a previous role, or exceeded goals effectively.

• Hands - on experience in ensuring high levels of customer satisfaction through provision of exceptional customer services • Highly skilled in assessing customers» needs and providing both information and assistance to ensure that they are met appropriately • Deep insight into the «extra mile» mantra to drive sales and ensure repeat business opportunities • Deeply familiar with recommending merchandise based on each customer's individual requirements and likes • Demonstrated expertise in preparing sales contracts and handling payment processes for both cash and credit card transactions • Unmatched ability to serve multiple customers at the same time, without compromising quality of services • Qualified to handle merchandising, visual merchandising and stocking activities in a time efficient manner • Proficient in upholding and implementing loss prevention strategies, and effectively reducing item loss through constant check and vigilance • Adept at processing shipments and ensuring that all merchandise is appropriately represented on the floor • Competent in recommending products to customers by effectively and efficiently providing information of benefits and demonstrating product features • Well - versed in engaging customers though conversation to determine their needs and assisting them in locating their choices of products • Proven record of suggestively selling additional items and services in a bid to meet company and self - sales goals

Demonstrated ability to meet customers» demands by effectively comprehending their needs and delivering coinciding services, with the aim of repeated business opportunities.

• Highly experienced in conducting site survey to determine the best position for satellite service equipment • Demonstrated expertise in placing mounts, satellite dishes and receivers while ensuring consistency of service • Exceptionally well - versed in laying out complex cabling networks and ensuring that cables are properly pulled and grounded as per protocol • Deeply familiar with selecting and installing satellite equipment according to the specific needs of each customer • Effectively able to instruct / educate customers on using satellite equipment and repairing and maintaining it on a regular basis • Exception customer service skills aimed at ensuring customer satisfaction for repeat business opportunities and referral • Unmatched ability to design, install and maintain industry level satellite services and equipment • Adept at ensuring signal strength according to industry standards, by performing detailed tuning activities • Proficient in calculating costs and quotes for both residential and commercial properties based on the size and type of equipment required for each project • Competent in performing troubleshooting and repairing activities to ensure that all faults are fixed in a timely manner, and to minimize downtime

• Overhaul existing inventory system, resulting in increased efficiency in both procurement and storage systems • Managed front desk for 6 weeks in the absence of the front desk manager, without a single complaint • Take and respond to inquiries for hotel services and room vacancies for corporate guests • Handle reservations over the telephone, email and in person and provide timely follow up • Provide feedback to front desk staff in handling room assignment duties and registering new guests • Create appointment schedules for hotel staff members and handle guests» travel arrangements needs • Smooth out check - in and check - out procedures to ensure complete guest satisfaction and repeat business opportunities

• To work as a Food Service Manager with Mid-Atlantic Convenience Store using exceptionally well - placed skills in identifying food service customers» needs and responding to them to ensure repeat business opportunities.

Provide excellent customer service ensuring the clientele received the product best suited for their needs and making sure they leave satisfied knowing they will return for repeat business.

• Identified the need for consistency in customer service and satisfaction levels and trained all new hires to understand and deliver quality service that resulted in repeat business and continued consumer loyalty.

Served in a supervisory capacity when needed and provided best in class menu preparations that facilitated repeat business and continued patron loyalty.

Business Development and Sales Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing sales and marketing presentations, overseeing business development functions, and managing / leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate product / service, generating increased revenue through improved close ratios as well as referral / repeat customer business Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive managemBusiness Development and Sales Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing sales and marketing presentations, overseeing business development functions, and managing / leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate product / service, generating increased revenue through improved close ratios as well as referral / repeat customer business Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive managembusiness development functions, and managing / leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate product / service, generating increased revenue through improved close ratios as well as referral / repeat customer business Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive managembusiness relationships Perform needs - based analyses and situational assessments for clients to position most appropriate product / service, generating increased revenue through improved close ratios as well as referral / repeat customer business Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive managembusiness Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive managembusiness acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive management team

Senior Sales Engineer — Duties & Responsibilities Experienced manager with a background in telecommunications hardware and software Oversee product lifecycle including sales, configuration, installation, and customer support Design and implement staff development and recognition programs enhancing skills sets and morale Monitor team performance and streamline workflow to enhance overall efficiency Manage customer service operations for hardware and software related issues Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently meet or exceed sales goals through effective team and project management tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and industry leaders Provide exceptional customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity

Professional Duties & Responsibilities Supervised administrative support team ensuring effective and efficient operations Trained new associates in daily operations, claim processing, and company policies Oversaw invoicing, branch claims, liability reports, and company checking account Investigated off site damage reports and provided claim process recommendations Analyzed processes and introduced plan to reduce claims and increase efficiency Directed and oversaw company special events from conception to implementation Managed calendars for Chief Operations Officer, General Manager, and sales team Provided excellent customer service ensuring client satisfaction and repeat business Maintained customer information database guaranteeing organized client information Opened new client accounts and upgraded existing services Handled marketing duties including advertisements in yellow pages Inventoried company office supplies and replenished as needed Served as first point of contact between company and clients Researched and purchased new multiline phone system for reception team Significant experience conducting sales and customer service in a retail setting

JPMorgan Chase (Chicago, IL) 2007 — 2010 Branch Manager • Managed all aspects of JPMorgan Chase branch including daily operations and personnel • Responsible for $ 40 million in deposits, $ 20 million in loans, and $ 50 billion in accounts • Consistently exceeded quarterly acquisition goals through effective product positioning • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations • Investigated issue escalation, fraud, theft, forgery, and identity theft claims as needed • Delivered excellent customer service ensuring client satisfaction and repeat business

Marketing Director — Duties & Responsibilities Experienced administrator with a background in sales, marketing, and customer service Design and implement comprehensive email marketing campaigns and all collateral material Analyze email trends garnering insight into market conditions and competitor efforts Utilize metrics to determine campaign efficacy, impacted audience, and other key data Develop sales leads through networking, market analysis, cold calling, and other tactics Determine consumer incentives to engage and secure potential clients Collaborate with multiple departments including product development, customer service, and sales Create and implement processes and procedures to cut costs and enhance daily operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity

National Securities Corporation (Chicago, IL) 4/2008 — 9/2008 Investment Advisor • Consistently exceeded sales goals through cold calling, networking, and other sales tactics • Analyzed client portfolios and created detailed reports regarding investment performance • Offered investment advice based on market conditions and customer needs • Provided excellent customer service resulting in client satisfaction and repeat business • Served as a mentor to junior associates ensuring efficient and effective operations

S&S Components (Greenbrier, TN) 05/2003 — 02/2010 Customer Service / Office Assistance • Performed administrative functions including data entry, correspondence, and other duties as needed • Provided exceptional customer service resulting in client satisfaction, repeat business, and referrals • Monitored and maintained personnel files and assisted with new hire orientation • Managed sales, order placement, invoices, and shipping / receiving duties • Trained junior team members in customer service and sales best practices • Oversaw daily office operations ensuring that all personnel conformed to corporate policies and procedures

Professional Duties & Responsibilities Directed marketing campaign ensuring effective fundraising and company growth Oversaw company recruitment, hiring, and employee training Managed company operations exceeding corporate sales projections and goals Supervised company finances guaranteeing lucrative and cost effective business Addressed client queries and resolved issues in an expedited manner Led junior team members offering guidance and support as needed Provided administrative support including phones, data entry, and filing Offered excellent customer service resulting in considerable repeat business Handled high pressure situations in a calm, professional, and effective manner

Israel Income Tax & Bookkeeping (Pomona, CA) 1997 — 2000 Office Assistant • Offered administrative support including filing, data entry, and other functions as needed • Provided excellent customer service ensuring client satisfaction and repeat business • Completed tax forms in compliance with IRS regulations in a timely manner • Maintained office supplies and ordered replacements when necessary

Professional Duties & Responsibilities Recognized team leader who consistently improves company efficiency and efficacy Managed, trained, and reviewed junior staff offering guidance and best practices Provided excellent customer service resulting in significant repeat business Built strong, long - term relationships with clients, piers, and employers Generated significant new business through networking, referrals, and other tactics Offered administrative assistance to senior leadership as needed Handled phones, filing, financial software, and data entry Served as first point of company contact with the public Performed all duties in a professional, courteous, and positive manner Trained in business management, accounting, and related disciplines Highly motived and willing to take on new responsibilities in support of company mission Dedicated to personal and professional growth

Sales Manager — Duties & Responsibilities Experienced manager with a background in sales, marketing, team training, and customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Design and implement comprehensive marketing campaigns and all collateral materials Enhance brand awareness among target demographics by 74.9 % resulting in increased revenue Spearhead creation and launch of internet sales initiatives Increase new business by 37 % through effective networking, in person sales, and cold calling Set company sales records by increasing sales from $ 200,000 to $ 11,000,000 Consistently recognized with company awards for excellence in management, sales, and service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Serve on multiple strategic planning committees to guide business development initiatives Represent company brand with poise, integrity, and positivity

Event Meeting Coordinator — Duties & Responsibilities Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Responsible for varied special event coordination from conception to implementation Oversee event logistics including audio / visual technology, venue, catering, and travel arrangements Manage volunteers and junior staff members ensuring effective, efficient, and professional operations Design and implement strategic business plans, integrated marketing campaigns, and research initiatives Set and strictly adhere to departmental budgets and timelines Create, launch, and manage «Homeowners Helping the Homeless» a nationwide financial assistance program Recognized for excellence as a relator, sales executive, and customer service specialist Represent company brand with poise, integrity, and positivity Consistently meet or exceed sales goals through networking, in personal sales, and other tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Perform all duties in a professional and courteous manner

Customer Service Supervisor Duties & Responsibilities Create training / development plans for staff and service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as assigned

Professional Experience Cracker Barrel (Columbia, SC) 2007 — Present Cashier • Provided high level customer service ensuring client satisfaction and repeat business • Named Employee of the Year (2007 - 2008) for setting the standard in client service • Trusted to handle large amounts of money in a honest and professional manner • Trained new cashiers in customer service, cashier operation, and support services • Assisted in retail department with unloading of merchandise and stocking of shelves • Aided management team with administrative support as needed

Customer Service and Administration Duties & Responsibilities Interact with customers in a professional manner to improve the client experience, resolving queries and issues in a timely and professional fashion while making all customer needs the top priority Implement quality assurance processes to ensure administrative accuracy and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product / service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as assigned

MTM Security Specialists, Inc. (Fountain Hills, AZ) 1992 — 2002 President • Provided comprehensive operational, financial, and sales leadership for new business • Generated significant new and repeat business through successful industry networking • Served as liaison between company and clients ensuring client satisfaction • Performed administrative duties as needed furthering company mission and goals