Develop and provide interactive, hands - on training to
new call center environments so agents and supervisors have a strong understanding of function, features, and how to optimize operations.
Jaak Panksepp, a neuroscientist at the Falk
Center for Molecular Therapeutics at Northwestern University,
calls the dopamine system the brain's «seeking» circuitry, which propels us to explore
new avenues for reward in our
environment.