Planned and facilitated 6
new hire training quarterly sessions for over 200 new hires by collaborating closely with Senior Leadership, Facility, HR, and Finance Team; resulted in 10 % increased satisfaction rate
Responsibilities included but not limited to: Scheduling, staffing, recruiting,
hiring and separation of employees; cash handling / management; banking and deposits; Retail inventory management,
quarterly inventory for all retail and shop supplies; use of a POS system to record all sales information and cash transactions; Operational and statistical reports, closeout of daily transactions, reporting of daily / weekly statistics to area supervisor; Goal setting for store and staff members; Pre & post
training for
new employees having completed introductory educational
training for company; Duties typical to that of a barber / hairdresser with emphasis on customer service & satisfaction; Resolution of customer service issues in a tactful, professional manner; Use of a multi-line phone in a busy, fast - paced environment; Keeping staff motivated to succeed as individuals as well as a team.