TORONTO, May 9, 2013 / CNW / - For the first time,
satisfaction is
notably higher among wireless
customers who use online self - service channels for both service and sales issues than among those who use the traditional call centres and in - store channels, according to the J.D Power & Associates 2013 Canadian Wireless Total Ownership Experience StudySM released today.
While this may indicate that the company has outsourced its loan servicing to third parties, the low rate of complaints about mortgage originations and Guaranteed Rate's lead in the most recent JD Power
satisfaction survey suggest that the lender does have
notably higher standards of
customer satisfaction.