If you have volume and so you don't have a relationship with every
client or, as I suggested, I think a lot of lawyers are wrong when they think about having the relationships they have with their
clients, I think most lawyers don't have the kinds of relationships that they think they do have, it can help to do some
objective and less personal surveying to find out what they actually think which gives you the option to, A, ask for
feedback from the people who have good things to say and, B, they don't have good things to say, you want to know why and it lets you follow up.
BTI's methodology is based exclusively on
objective, unbiased
client feedback from 350 in - depth interviews with top legal decision makers at Fortune 1000 companies, large organizations with $ 1 billion or more in revenue.