Strawman, quote my words not what you imagine, I do not assume that — I repeat: From the way you have mangled my
post in your replies I'm coming to the reluctant conclusion that you're either incapable of thinking to the standard required
in science which is the ability to
separate fact from fiction
in the discipline of empirical
observation and testing, or, you're deliberately distracting from the points I'm making
in my argument.
Essential Duties · To welcome and serve all guests
in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments,
observations and complaints
in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately
post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff
in order to ensure that gift delivery, luggage service, parking and rooming is taken care of
in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and
separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).