(sm) Working hours are Monday - Friday 9:30 am - 6 pm and will include
occasional Saturdays
on a rotating basis Primary Responsibilities: * Direct, coach and develop a team of up to 20 Prior Authorization Specialists * Manage attendance, schedule adherence, off - phone activities, quality and other dimensions of PA Specialist performance to identify and coach areas of opportunity * Conduct phone monitoring of PA specialists and provide constructive feedback based
on observations * Handle escalated calls as needed * Follow - up
on issues escalated to the Supervisor * Delegate escalated
issues to PA Team
Lead and Sr..