Sentences with phrase «of airline customer service»

Typical job duties of an airline Customer Service Agent include greeting passengers, checking in passengers, assigning seat numbers, answering to client inquiries, labeling luggage, informing passengers on luggage restrictions, reassuring nervous passengers, weighing baggage, charging excess weight, and assisting unaccompanied children.

My significant exposure to all aspects of Airline Customer Service and administration, along with related conflict resolution and leadership execution successes, have equipped me with the critical, technical and creative abilities enabling me to thrive in the fast - paced environment at your company.

At a House Transportation and Infrastructure Committee hearing on oversight of airline customer service, United Airlines CEO Oscar Munoz and other airline executives answer lawmaker questions about how to improve employee empowerment in tricky situations.

Not exact matches

«A customer tried to bring a baby kangaroo on the plane as a service animal,» a retired airline customer service agent with 18 years of experience told Business Insider.

For evidence of that, consider what recently happened to United Airlines when that now - infamous customer service snafu was caught on video.

Though David Neeleman's board of directors grounded him not long after his upstart airline, JetBlue, experienced a major customer service breakdown, he remains one of the decade's most respected entrepreneurs.

United Airlines has a customer service issue, not an overbooking problem Michael Boyd, president of Boyd Group International told CNBC.

This satellite has already become a prime satellite for the North American aeronautical market, with GoGo transferring more than 200 aircraft to the satellite within the first month of service launch and Global Eagle Entertainment taking significant incremental capacity to serve its airline customers.

A recent study on easing anxiety for stressed - out customers looked at «high - emotion services» (the purchase of a new home or car, computer repair or airline travel, for example) that elicit intense feelings even before the product is purchased or the service begins.

Airlines» customer service practices have come under fire in recent months, and just last year, U.S. carriers were cleared in a federal investigation regarding exorbitant fare mark - ups in the wake of a deadly Amtrak derailment that drove up demand for air travel on some routes.

Such risks, uncertainties and other factors include, without limitation: (1) the effect of economic conditions in the industries and markets in which United Technologies and Rockwell Collins operate in the U.S. and globally and any changes therein, including financial market conditions, fluctuations in commodity prices, interest rates and foreign currency exchange rates, levels of end market demand in construction and in both the commercial and defense segments of the aerospace industry, levels of air travel, financial condition of commercial airlines, the impact of weather conditions and natural disasters and the financial condition of our customers and suppliers; (2) challenges in the development, production, delivery, support, performance and realization of the anticipated benefits of advanced technologies and new products and services; (3) the scope, nature, impact or timing of acquisition and divestiture or restructuring activity, including the pending acquisition of Rockwell Collins, including among other things integration of acquired businesses into United Technologies» existing businesses and realization of synergies and opportunities for growth and innovation; (4) future timing and levels of indebtedness, including indebtedness expected to be incurred by United Technologies in connection with the pending Rockwell Collins acquisition, and capital spending and research and development spending, including in connection with the pending Rockwell Collins acquisition; (5) future availability of credit and factors that may affect such availability, including credit market conditions and our capital structure; (6) the timing and scope of future repurchases of United Technologies» common stock, which may be suspended at any time due to various factors, including market conditions and the level of other investing activities and uses of cash, including in connection with the proposed acquisition of Rockwell; (7) delays and disruption in delivery of materials and services from suppliers; (8) company and customer - directed cost reduction efforts and restructuring costs and savings and other consequences thereof; (9) new business and investment opportunities; (10) our ability to realize the intended benefits of organizational changes; (11) the anticipated benefits of diversification and balance of operations across product lines, regions and industries; (12) the outcome of legal proceedings, investigations and other contingencies; (13) pension plan assumptions and future contributions; (14) the impact of the negotiation of collective bargaining agreements and labor disputes; (15) the effect of changes in political conditions in the U.S. and other countries in which United Technologies and Rockwell Collins operate, including the effect of changes in U.S. trade policies or the U.K.'s pending withdrawal from the EU, on general market conditions, global trade policies and currency exchange rates in the near term and beyond; (16) the effect of changes in tax (including U.S. tax reform enacted on December 22, 2017, which is commonly referred to as the Tax Cuts and Jobs Act of 2017), environmental, regulatory (including among other things import / export) and other laws and regulations in the U.S. and other countries in which United Technologies and Rockwell Collins operate; (17) the ability of United Technologies and Rockwell Collins to receive the required regulatory approvals (and the risk that such approvals may result in the imposition of conditions that could adversely affect the combined company or the expected benefits of the merger) and to satisfy the other conditions to the closing of the pending acquisition on a timely basis or at all; (18) the occurrence of events that may give rise to a right of one or both of United Technologies or Rockwell Collins to terminate the merger agreement, including in circumstances that might require Rockwell Collins to pay a termination fee of $ 695 million to United Technologies or $ 50 million of expense reimbursement; (19) negative effects of the announcement or the completion of the merger on the market price of United Technologies» and / or Rockwell Collins» common stock and / or on their respective financial performance; (20) risks related to Rockwell Collins and United Technologies being restricted in their operation of their businesses while the merger agreement is in effect; (21) risks relating to the value of the United Technologies» shares to be issued in connection with the pending Rockwell acquisition, significant merger costs and / or unknown liabilities; (22) risks associated with third party contracts containing consent and / or other provisions that may be triggered by the Rockwell merger agreement; (23) risks associated with merger - related litigation or appraisal proceedings; and (24) the ability of United Technologies and Rockwell Collins, or the combined company, to retain and hire key personnel.

CNBC's Phil LeBeau reports the highlights of the House Transportation Committee's hearing with airline executives on customer service.

Sally Greenberg of the National Consumers League discusses the push for passenger rights following the House Transportation Committee's hearing with airline executives on customer service.

Based on experience of the airline industry, the model assumes that, for airlines offering a high level of service, 80 percent of profit comes from 20 percent of customers.

They named their favorite airlines and rated them using a variety of criteria, including customer service, frequent flier programs, in - flight class experience, food and entertainment options, and airport lounges.

If airlines are serious about reversing customer dissatisfaction, not just focused on responding to headline scandals, the only solution is to offer service as reliable as that of companies like FedEx and Amazon.

In May, Southwest and JetBlue each won their respective airline categories in the annual J.D. Power customer service satisfaction survey of North American carriers.

«The smooth and secure operation of Southwest.com is a key part of our customer service experience so we restrict the use of automated scraping tools on Southwest as do other major airlines and technology companies,» Southwest spokeswoman Lisa Tiller said in a statement.

Frequent flying corporates, which generate about half of United's revenues, now want the airline to up its customer services game, the Wall Street Journal reports.

Airlines for America (A4A) vigorously advocates on behalf of the American airline industry as a model of safety, customer service and environmental responsibility and as the indispensable network that drives our nation's economy and global competitiveness.

«The actions displayed by this employee do not in any way reflect the standard of customer service and professionalism we expect from our employees,» Delta Airlines said in a statement.

Recent news stories of customer service mishaps from United Airlines and American Airlines may have shaken passengers» confidence, but there's still reason to celebrate: Apps are making air travel integrated, customized, and more efficient than ever.

On the very same day Uber stuck the knife into email's gut, Facebook announced its very own nail for email's coffin in the form of a KLM partnership that will allow the airline's customers to receive flight confirmations, boarding cards, reminders, flight status updates, and customer service directly through Facebook's Messenger app.

He quoted Capt. Roy Ilegbodu, the Chief Executive Officer of the airline, as saying: «the management apologise to its customers for the disruption of services on Thursday following the picketing of its operations by the unions.»

We can support customers by offering risk management services across the range of exposures airline companies face, from fuel price to CO2 compliance.

2018-04-08 09:57 Air Accidents Investigation Branch publishes interim report into crash that killed 11, showing loop - the - loop began at 200ft when pilot Andy Hill Famous for its very cheap flights as well as its controversial approach to customer service, Ryanair is one of the most popular low - cost airlines in the UK.

Air Accidents Investigation Branch publishes interim report into crash that killed 11, showing loop - the - loop began at 200ft when pilot Andy Hill Famous for its very cheap flights as well as its controversial approach to customer service, Ryanair is one of the most popular low - cost airlines in the UK.

An American woman who was unable to enter the UK to be with her husband, a Royal Navy pilot, has finally had her visa application accepted, ending more Famous for its very cheap flights as well as its controversial approach to customer service, Ryanair is one of the most popular low - cost airlines in the UK.

As the company's then - president Greg Brenneman explained in a 1998 article in the Harvard Business Review (HBR), «Continental ranked tenth out of the ten largest U.S. airlines in all key customer service areas as measured by the Department of Transportation: on - time arrivals, baggage handling, customer complaints, and involuntary denied boardings.»

Its purpose is to advise the Secretary of Transportation in carrying out activities relating to airline customer service improvements.

Section 411 of the FAA Modernization and Reform Act of 2012 (Act) mandated the establishment of the ACACP to advise the Secretary on airline customer service improvements.

Instead, craft a well - worded letter detailing the nature of your complaint and your contact information, then contact the airline's customer service.

Best Customer Service — American Airlines — AAdvantage Best Earning Promotion — American Airlines — AAdvantage Best Elite Level — American Airlines — AAdvantage Best Redemption Ability — TAM Fidelidade Best Redemption Promotion — Delta Air Lines — SkyMiles Program of the Year — American Airlines — AAdvantage

Best Award — Cathay Pacific — Asia Miles Best Award Redemption — Air New Zealand — Airpoints Best Bonus Promotion — Thai Airways — Royal Orchid Plus Best Customer Service — American Airlines — AAdvantage Best Elite Level — Northwest Airlines — WorldPerks Best Member Communications — Emirates — Skywards Best Website — Emirates — Skywards Program of the Year — Emirates — Skywards

Program of the Year — AIR FRANCE / KLM — Flying Blue Best Elite Program — AIR FRANCE / KLM — Flying Blue Best Promotion — AIR FRANCE / KLM — Flying Blue Best Customer Service — Lufthansa — Miles & More Best Redemption Ability — AIR FRANCE / KLM — Flying Blue * Up and Coming Program of the Year — Aegean Airlines — Miles + Bonus

Program of the Year — Southwest Airlines — Rapid Rewards Best Elite Program — American Airlines — AAdvantage Best Promotion — Avianca — LifeMiles Best Customer Service — Southwest Airlines — Rapid Rewards Best Redemption Ability — Southwest Airlines — Rapid Rewards 210 AWARD — Avianca — LifeMiles

Best Award — Virgin Blue Velocity Best Award Redemption — Virgin Blue Velocity Best Bonus Promotion — Kingfisher Airlines — King Club Best Customer Service — Kingfisher Airlines — King Club Best Elite Level — Jet Airways — Jet Privilege Best Member Communications — Virgin Blue Velocity Best Website — Virgin Blue Velocity Program of the Year — Virgin Blue Velocity

Program of the Year — Southwest Airlines — Rapid Rewards Best Elite Program — American Airlines — AAdvantage Best Promotion — Southwest Rapid Rewards Best Customer Service — Southwest Airlines — Rapid Rewards Best Redemption Ability — Southwest Airlines — Rapid Rewards 210 AWARD — Avianca — LifeMiles

Program of the Year — Virgin Australia — Velocity Best Elite Program — Etihad — Etihad Guest Best Promotion — El Al — Matmid Club Best Customer Service — Virgin Australia — Velocity Best Redemption Ability — Virgin Australia — Velocity * Up and Coming Program of the Year — Saudia Airlines — Saudia Alfursan * Up and Coming Program of the Year — El Al — Matmid Club

Best Customer Service — Southwest Airlines — Rapid Rewards Best Earning Promotion — American Airlines — AAdvantage Best Elite Level — American Airlines — AAdvantage Best Redemption Ability — AviancaTACA LifeMiles Program of the Year — American Airlines — AAdvantage

Best Customer Service — Lufthansa — Miles & More Best Earning Promotion — Lufthansa — Miles & More Best Elite Level — airBaltic — BalticMiles Best Redemption Ability — airBaltic — BalticMiles Best Redemption Promotion — Lufthansa — Miles & More Program of the Year — Turkish Airlines Miles & Smiles

Best Award — Continental Airlines — OnePass Best Award Redemption — Southwest Airlines — Rapid Rewards Best Bonus Promotion — Southwest Airlines — Rapid Rewards Best Customer Service — Midwest Express Airlines — Frequent Flyer Best Elite Level — Continental Airlines — OnePass Best Member Communications — Aeromexico — Club Premier Best Website — Continental Airlines — OnePass Program of the Year — Continental Airlines — OnePass

Program of the Year — Southwest Airlines — Rapid Rewards Best Elite Program — American Airlines — AAdvantage Best Promotion — Avianca — LifeMiles Best Customer Service — Southwest Airlines — Rapid Rewards Best Redemption Ability — Avianca — LifeMiles 210 AWARD — Avianca — LifeMiles

Best Award — America West Airlines — FlightFund Best Award Redemption — Southwest Airlines — Rapid Rewards Best Bonus Promotion — Southwest Airlines — Rapid Rewards Best Customer Service — Southwest Airlines — Rapid Rewards Best Elite Level — America West Airlines — FlightFund Best Member Communications — Alaska Airlines — Mileage Plan Best Website — Alaska Airlines — Mileage Plan Program of the Year — Alaska Airlines — Mileage Plan

Best Customer Service — Southwest Airlines — Rapid Rewards Best Promotion — Avianca — LifeMiles Best Elite Program — American Airlines — AAdvantage Best Redemption Ability — Avianca — LifeMiles Program of the Year — American Airlines — AAdvantage

The iconic uniforms of Singapore Airlines flight attendants symbolize the airline's exemplary customer service.

While I am not a huge fan of their customer service, American Airlines has a ton of destinations and is easy to use for rewards flights if you plan them out.

Maintaining a $ 100,000 minimum balance qualifies customers for the Wealthsimple Black service, which offers the same features of the Basic account at a lower management fee (0.4 % versus 0.5 %) plus a complimentary membership to VIP Priority Pass, which gives customers plus a travel companion unlimited access to more than 1,000 airline lounges in 400 cities around the world.

Bank of Hawaii customers that have a BOH Hawaiian Airlines MasterCard can take advantage of Card Servicing which allows them free access to their credit card account online.

The Airfreight Services business resells cargo space on airlines to its customers and can also act as an agent of an airline to receive and coordinate individual shipments.