Sentences with phrase «of airline customer»

Typical job duties of an airline Customer Service Agent include greeting passengers, checking in passengers, assigning seat numbers, answering to client inquiries, labeling luggage, informing passengers on luggage restrictions, reassuring nervous passengers, weighing baggage, charging excess weight, and assisting unaccompanied children.

My significant exposure to all aspects of Airline Customer Service and administration, along with related conflict resolution and leadership execution successes, have equipped me with the critical, technical and creative abilities enabling me to thrive in the fast - paced environment at your company.

At a House Transportation and Infrastructure Committee hearing on oversight of airline customer service, United Airlines CEO Oscar Munoz and other airline executives answer lawmaker questions about how to improve employee empowerment in tricky situations.

Wills continued to source parts for United, and gradually built up a small stable of airline customers.

Targeted, flexible use of extreme high throughput capacity ensures that Panasonic can meet the needs of our airline customers for cost - effective and reliable high bandwidth services well into the future.»

Not exact matches

Delta responded by defending its customers and employees, and said the company would refund Coulter $ 30 for the preferred seat she had chosen in the exit row, which the airline had changed as a way of accommodating other seating requests.

Some international airlines, including Malaysia Airlines, AirAsia, Scoot Airlines, and IndiGo have introduced «kid - free» zones where customers can purchase seats without the risk of sitting next to a noisairlines, including Malaysia Airlines, AirAsia, Scoot Airlines, and IndiGo have introduced «kid - free» zones where customers can purchase seats without the risk of sitting next to a noisAirlines, AirAsia, Scoot Airlines, and IndiGo have introduced «kid - free» zones where customers can purchase seats without the risk of sitting next to a noisAirlines, and IndiGo have introduced «kid - free» zones where customers can purchase seats without the risk of sitting next to a noisy child.

Our customers love it, and we've been able to deploy it on different missions across our network,» said Sheikh Ahmed bin Saeed Al Maktoum, chairman and chief executive of Emirates Airline, at the signing in Dubai on Thursday.

The lawsuit also claims Southwest Airlines «placed profits and business over the safety of its customers» by not removing or warning passengers about the «dangerous engine» on its Boeing 700 - 737 fleet.

«A customer tried to bring a baby kangaroo on the plane as a service animal,» a retired airline customer service agent with 18 years of experience told Business Insider.

As a record number of people took to the skies in the U.S. last year, the airline industry found customer satisfaction edged lower.

For evidence of that, consider what recently happened to United Airlines when that now - infamous customer service snafu was caught on video.

For an airline, however, the true value of a secret fare is the chance to snag a rival's customer with a lower price — secretly.

In addition to ticket prices and schedules, airlines compete for customers with promises of more comfortable seats, gourmet food, the latest in - flight movies, lots of legroom and other cabin amenities.

«Against the backdrop of digitalization and changing customer requirements, Lufthansa recognized that the company needed to modernize the aircraft appearance in order to remain up to date,» the airline said a statement.

«These issues are going to weigh much more heavily on customers at the end of the day as far as how they would rate their overall experience with the airline.»

Some major customers of Boeing's popular 737 jets said they were inspecting engines of the type that blew apart mid-air on a fatal Southwest Airlines flight on Tuesday.

A look at this list as a whole reveals something altogether more interesting than who had the greatest number of grumpy customers: of the worst 20 companies in the index, seven were telecommunications companies, five were airlines, and four were public utilities.

«Our goal is to reduce incidents of involuntary denial of boarding to as close to zero as possible and become a more customer - focused airline,» the carrier said in the statement.

Though David Neeleman's board of directors grounded him not long after his upstart airline, JetBlue, experienced a major customer service breakdown, he remains one of the decade's most respected entrepreneurs.

Not only does an airline with a monopoly on a route experience greater delays, but it will also pad its schedule to make customers feel like they arrived promptly even if they could have arrived sooner, according to a Kellogg School of Management study.

United Airlines made all the wrong kinds of headlines Monday after forcibly ejecting a customer from an overbooked flight.

Rolls said that about two - thirds of the inspections had now been carried out, and the company was making «significant progress» in finding or developing new maintenance and repair facilities to enable it to fix engines and return them to airline customers more quickly.

The NDP this month proposed an Air Passengers» Bill of Rights, which would require airlines to pay customers $ 100 for each hour trapped on the tarmac up to the cost of the ticket.

Airlines were racing against the clock to clear as many customers as possible from the likely Florida path of Hurricane Irma.

United Airlines has a customer service issue, not an overbooking problem Michael Boyd, president of Boyd Group International told CNBC.

CNBC's Phil LeBeau reports some of the nation's top airline executives are going to Capitol Hill to face tough questions on customer relations.

This satellite has already become a prime satellite for the North American aeronautical market, with GoGo transferring more than 200 aircraft to the satellite within the first month of service launch and Global Eagle Entertainment taking significant incremental capacity to serve its airline customers.

When it comes to customer satisfaction, airlines consistently rank in the lowest - third of all brands.

By the late»90s, call centres had become the main point of contact for the customers of airlines, insurance companies, banks and telecoms.

A recent study on easing anxiety for stressed - out customers looked at «high - emotion services» (the purchase of a new home or car, computer repair or airline travel, for example) that elicit intense feelings even before the product is purchased or the service begins.

Airlines» customer service practices have come under fire in recent months, and just last year, U.S. carriers were cleared in a federal investigation regarding exorbitant fare mark - ups in the wake of a deadly Amtrak derailment that drove up demand for air travel on some routes.

Such risks, uncertainties and other factors include, without limitation: (1) the effect of economic conditions in the industries and markets in which United Technologies and Rockwell Collins operate in the U.S. and globally and any changes therein, including financial market conditions, fluctuations in commodity prices, interest rates and foreign currency exchange rates, levels of end market demand in construction and in both the commercial and defense segments of the aerospace industry, levels of air travel, financial condition of commercial airlines, the impact of weather conditions and natural disasters and the financial condition of our customers and suppliers; (2) challenges in the development, production, delivery, support, performance and realization of the anticipated benefits of advanced technologies and new products and services; (3) the scope, nature, impact or timing of acquisition and divestiture or restructuring activity, including the pending acquisition of Rockwell Collins, including among other things integration of acquired businesses into United Technologies» existing businesses and realization of synergies and opportunities for growth and innovation; (4) future timing and levels of indebtedness, including indebtedness expected to be incurred by United Technologies in connection with the pending Rockwell Collins acquisition, and capital spending and research and development spending, including in connection with the pending Rockwell Collins acquisition; (5) future availability of credit and factors that may affect such availability, including credit market conditions and our capital structure; (6) the timing and scope of future repurchases of United Technologies» common stock, which may be suspended at any time due to various factors, including market conditions and the level of other investing activities and uses of cash, including in connection with the proposed acquisition of Rockwell; (7) delays and disruption in delivery of materials and services from suppliers; (8) company and customer - directed cost reduction efforts and restructuring costs and savings and other consequences thereof; (9) new business and investment opportunities; (10) our ability to realize the intended benefits of organizational changes; (11) the anticipated benefits of diversification and balance of operations across product lines, regions and industries; (12) the outcome of legal proceedings, investigations and other contingencies; (13) pension plan assumptions and future contributions; (14) the impact of the negotiation of collective bargaining agreements and labor disputes; (15) the effect of changes in political conditions in the U.S. and other countries in which United Technologies and Rockwell Collins operate, including the effect of changes in U.S. trade policies or the U.K.'s pending withdrawal from the EU, on general market conditions, global trade policies and currency exchange rates in the near term and beyond; (16) the effect of changes in tax (including U.S. tax reform enacted on December 22, 2017, which is commonly referred to as the Tax Cuts and Jobs Act of 2017), environmental, regulatory (including among other things import / export) and other laws and regulations in the U.S. and other countries in which United Technologies and Rockwell Collins operate; (17) the ability of United Technologies and Rockwell Collins to receive the required regulatory approvals (and the risk that such approvals may result in the imposition of conditions that could adversely affect the combined company or the expected benefits of the merger) and to satisfy the other conditions to the closing of the pending acquisition on a timely basis or at all; (18) the occurrence of events that may give rise to a right of one or both of United Technologies or Rockwell Collins to terminate the merger agreement, including in circumstances that might require Rockwell Collins to pay a termination fee of $ 695 million to United Technologies or $ 50 million of expense reimbursement; (19) negative effects of the announcement or the completion of the merger on the market price of United Technologies» and / or Rockwell Collins» common stock and / or on their respective financial performance; (20) risks related to Rockwell Collins and United Technologies being restricted in their operation of their businesses while the merger agreement is in effect; (21) risks relating to the value of the United Technologies» shares to be issued in connection with the pending Rockwell acquisition, significant merger costs and / or unknown liabilities; (22) risks associated with third party contracts containing consent and / or other provisions that may be triggered by the Rockwell merger agreement; (23) risks associated with merger - related litigation or appraisal proceedings; and (24) the ability of United Technologies and Rockwell Collins, or the combined company, to retain and hire key personnel.

Richard Branson imagined an airline that took care of its customers and helped make it into reality.

CNBC's Phil LeBeau reports the highlights of the House Transportation Committee's hearing with airline executives on customer service.

The airline says the is available for customers who are members of Delta's loyalty program SkyMiles, and who have enrolled in CLEAR — an expedited airport security program that costs $ 179 a year.

To be sure, any dip in travel to Southeast Asia is unlikely to hurt profits for U.S. airlines because they have few flights to the region, relying instead on other carriers to transport their customers with the help of marketing or «codeshare» agreements.

Sally Greenberg of the National Consumers League discusses the push for passenger rights following the House Transportation Committee's hearing with airline executives on customer service.

The price point has increased with the new lounge offerings but the goal remains clear: As American Airlines is able to generate significant profits, some of that money will be reinvested in improving travel experience, at least for premium cabin customers.

Boeing, one of the companies» main customers, expressed doubts over the agreement, saying it was «skeptical» the transaction would benefit airline customers.

German airline Lufthansa signed on as the first customer of the CSeries — although only after some last - minute, nerve - wracking negotiations.

Prior to her role at Signature Flight Support, she served Royal Caribbean and Celebrity Cruises as VP and United Airlines as VP of Worldwide Customer Satisfaction.

It's why airlines do all they can to keep first - and business - class customers happy, despite the fact there are so few of them.

Holmes also said that if Salesforce.com owned all of Twitter's data, it could have better insights into what sort of conversations companies such as airlines or telecom firms might be having with their customers and thereby gain more understanding of their business challenges.

Based on experience of the airline industry, the model assumes that, for airlines offering a high level of service, 80 percent of profit comes from 20 percent of customers.

Spirit Airlines, an American provider of cheap flights, sent out an email to customers last week announcing trips to Toronto for around US$ 30.

And United Airlines CEO Oscar Munoz this week told the carrier's over 90,000 employees there was «zero tolerance» for sexual harassment of customers or staff, according to a memo on the airline's website, but he did not specify any extra training.

Alaska Airlines also had the lowest number of «extreme delays» (defined as delays that lasted longer than 45 minutes), two - hour - plus tarmac delays, and customer complaints.

They named their favorite airlines and rated them using a variety of criteria, including customer service, frequent flier programs, in - flight class experience, food and entertainment options, and airport lounges.

In the past decade there has been no lack of best - customer clubs, point programs, new twists on airline frequent - flier plans, and contests with spectacular prizes.