Sentences with phrase «of customer research»

Ottawa About Blog Jana Sedivy is Founder and Principal of Authentic Insight, an award winning consulting practice specializing in Voice of Customer research and strategy for B2B tech companies.

Served on GMS Leadership Team which developed strategic marketing plan for New Product Development Specialist — GMS Department 7/2005 — 9/2008 Created Voice of Customer research program.

«This product was borne out of customer research,» he said.

The Citi Forward card emerged out of two years of customer research indicating card users wanted different rewards and incentives, says Terry O'Neil, executive vice president at Citi Cards.

A study conducted this year for UPS by Internet - research firm comScore showed 63 percent of customers research return policies before they buy.

Not exact matches

That's a term E.J. Reedy, the foundation's director of research and policy, uses to describe people who set out as their product's first customers, motivated to develop solutions to personal or professional dilemmas they are facing.

Leightman Research Group data released Monday was roughly in line: Leightman estimated that the 13 top cable providers lost about 470,000 video customers in the second quarter, compared to a loss of 350,000 for the corresponding quarter last year.

«It all comes crashing to the ground if you can't keep the customers happy,» says Josh Bernoff, senior vice-president of idea development at Forrester Research.

The marketplace is crowded with companies to choose from, but we've researched some of the best providers for the small - to - medium sized customer.

To get the best possible understanding of their customers, many small businesses will go directly to es.marketforce.com or other similar dedicated market research companies.

Social customer service company Conversocial partnered with New York University on research that found that more than one - third of all tweets to companies were about customer service issues, but that only three percent incorporated the company's Twitter username with the @ symbol.

The Web is likely to be one of the first places customers will visit to research your competition, so you should start there as well.

According to research by Media Post, «Seventy - one percent of consumers have ended a relationship due to a poor customer service experience.

Figuring out what customers want is a $ 21 - billion industry in the U.S., according to IBISWorld, and many major brands solicit advice from polling firms such as Ipsos Reid or the legacy research arms of advertising agencies like JWTIntelligence to help them spot the next big thing before it arrives.

Many businesses spend tons of money in market research, but they tend to forget to include the most important factor to their customer acquisition and product development cycle — their customer's opinion.

The business of trying to divine customers» desires has been around almost as long as there have been customers, but market research as an industry began with the advent of modern magazine ads and radio commercials in the early 20th century.

Here's why: Forrester Research states that less than 1 % of leads ever generate revenue for B2B companies, which means B2B marketers doing traditional lead gen waste 99 % of their time, energy, and money marketing to people who will never become customers.

Through previous market research you will have gained a deeper understanding of the type of customer that your business attracts and the personality that they put across.

According to research, 70 percent of buying experiences are based on how the customer feels they're being treated.

Research for my latest book, «Hug Your Haters,» showed that nearly a third of customer complaints go unanswered.

Spend a significant time researching the needs of your prototypical customer so you can solve their problems.

Recent research from the DEA indicates that the cartels are now producing white - powder heroin from opium cultivated in Mexico, which could allow them to wrest control of the production process away from South Americans, target new customers, and keep more of the profits from heroin sales.

With no plans to accept Apple Pay, and no set launch date for MCX, it appears Walmart could wait no longer without risking missing out on a major shift in customer behavior: Forrester Research has forecast that mobile payments by U.S. consumers will go from $ 52 billion last year to $ 142 billion by the end of 2019.

As you consider your next phase of growth, research your market through the use of online polls and customer studies.

Satisfy potential investors by setting up a research method to estimate how many customers will be lured to make a purchase of your new product.

«The research proved that customers enjoyed the choice of BBQ and fried, that the food was always fresh and tasty, and that they were looking for a fun and relaxed environment,» Mr Ross said.

Conrad's research also shaped the crucial decision to give away the Zenefits software gratis, with no contracts or hidden fees — a model he co-opted from insurance brokers who sell their business customers not only insurance but also payroll systems and other administrative solutions, sharing a percentage of the resulting profits.

That's why Suzanne Rubin, the new president of the American's frequent flier program — AAdvantage — hopped on the plane, along with other executives, for what she called a «crash course in customer research.»

Besides branding, a community can contribute to many areas of your business such as customer support, acquisition and product innovation, according to CMX Hub's research.

Thanks to the increased presence of peer research and online reviews, your existing customers» power to influence prospects» buying decisions has skyrocketed.

Our customer coming in now, 80 % of the time, has researched the products online and has a lot of knowledge.

Long tail keyword research also informs what you should be writing about on your blog — ensuring that you can act as an authority in the eyes of your customer and bringing large amounts of interested, relevant visitors to your site.

Snyder has to put a lot of work into choosing every provider, researching how it responded to previous attacks and how responsive is its customer support.

The satisfaction level of Australian business banking customers has reached its highest level but, rather than the big four, it's the smaller banks that are making them happy, according to a survey by Roy Morgan Research.

In the past 10 to 15 years, values have become increasingly important in customer decisions, according to Wendy Salomon, vice president of corporate reputation at market - research firm the Harris Poll.

In effect, it's a type of market research — getting your people to think about what should come next and asking them, «If you could launch something that would help our customers, what would it be?»

In Leyden's experience, starting with as much research - driven customer insight as possible has been the most effective way of getting to know your customers.

Such risks, uncertainties and other factors include, without limitation: (1) the effect of economic conditions in the industries and markets in which United Technologies and Rockwell Collins operate in the U.S. and globally and any changes therein, including financial market conditions, fluctuations in commodity prices, interest rates and foreign currency exchange rates, levels of end market demand in construction and in both the commercial and defense segments of the aerospace industry, levels of air travel, financial condition of commercial airlines, the impact of weather conditions and natural disasters and the financial condition of our customers and suppliers; (2) challenges in the development, production, delivery, support, performance and realization of the anticipated benefits of advanced technologies and new products and services; (3) the scope, nature, impact or timing of acquisition and divestiture or restructuring activity, including the pending acquisition of Rockwell Collins, including among other things integration of acquired businesses into United Technologies» existing businesses and realization of synergies and opportunities for growth and innovation; (4) future timing and levels of indebtedness, including indebtedness expected to be incurred by United Technologies in connection with the pending Rockwell Collins acquisition, and capital spending and research and development spending, including in connection with the pending Rockwell Collins acquisition; (5) future availability of credit and factors that may affect such availability, including credit market conditions and our capital structure; (6) the timing and scope of future repurchases of United Technologies» common stock, which may be suspended at any time due to various factors, including market conditions and the level of other investing activities and uses of cash, including in connection with the proposed acquisition of Rockwell; (7) delays and disruption in delivery of materials and services from suppliers; (8) company and customer - directed cost reduction efforts and restructuring costs and savings and other consequences thereof; (9) new business and investment opportunities; (10) our ability to realize the intended benefits of organizational changes; (11) the anticipated benefits of diversification and balance of operations across product lines, regions and industries; (12) the outcome of legal proceedings, investigations and other contingencies; (13) pension plan assumptions and future contributions; (14) the impact of the negotiation of collective bargaining agreements and labor disputes; (15) the effect of changes in political conditions in the U.S. and other countries in which United Technologies and Rockwell Collins operate, including the effect of changes in U.S. trade policies or the U.K.'s pending withdrawal from the EU, on general market conditions, global trade policies and currency exchange rates in the near term and beyond; (16) the effect of changes in tax (including U.S. tax reform enacted on December 22, 2017, which is commonly referred to as the Tax Cuts and Jobs Act of 2017), environmental, regulatory (including among other things import / export) and other laws and regulations in the U.S. and other countries in which United Technologies and Rockwell Collins operate; (17) the ability of United Technologies and Rockwell Collins to receive the required regulatory approvals (and the risk that such approvals may result in the imposition of conditions that could adversely affect the combined company or the expected benefits of the merger) and to satisfy the other conditions to the closing of the pending acquisition on a timely basis or at all; (18) the occurrence of events that may give rise to a right of one or both of United Technologies or Rockwell Collins to terminate the merger agreement, including in circumstances that might require Rockwell Collins to pay a termination fee of $ 695 million to United Technologies or $ 50 million of expense reimbursement; (19) negative effects of the announcement or the completion of the merger on the market price of United Technologies» and / or Rockwell Collins» common stock and / or on their respective financial performance; (20) risks related to Rockwell Collins and United Technologies being restricted in their operation of their businesses while the merger agreement is in effect; (21) risks relating to the value of the United Technologies» shares to be issued in connection with the pending Rockwell acquisition, significant merger costs and / or unknown liabilities; (22) risks associated with third party contracts containing consent and / or other provisions that may be triggered by the Rockwell merger agreement; (23) risks associated with merger - related litigation or appraisal proceedings; and (24) the ability of United Technologies and Rockwell Collins, or the combined company, to retain and hire key personnel.

Before deciding on the best pull up bars, we performed hours of research combing through the ratings and reviews of hundreds of customers and experts.

That said, if businesses have the intention of selling customer data, they need to do thorough research on the buyers and brokers they choose to work with.

Amazon Web Services remains the king of cloud, according to Gartner's latest research: In fact, the amount of computing power it is supplying customers is more than ten times that of the other top 14 cloud providers combined.

«The new cabin products are the culmination of four years of work, involving extensive customer research and close partnerships with our designers and suppliers.»

Luckily, the research revealed two other, more malleable predictors of customer spend: the degree to which employees identify with the organization, and the extent to which customers see themselves as similar to individual employees.

As Dan Miller, the founder of Opus Research, commented in Medium: «The future of personalized customer experience is inevitably tied to «Intelligent assistance.»»

From the bank's universe of 37 million checking account customers, the think tank's researchers stripped identifiers and grabbed a sample of 2.3 million families across 23 U.S. states for whom they had «a very good window into their financial lives,» said Fiona Greig, JPMCI's Director of Consumer Research, who presented the study's key findings prior to the panel discussion.

They hired a market research firm, polled 4,000 people in Frank + Oak's target demographic about their social values and attitudes, and used the data to build a profile of the prototypical customer.

Don't be surprised if the Taurus name rises from the ashes again because it is well - recognized by consumers, said Robert Passikoff, president of Brand Keys Inc., a New York customer research firm.

His research, which looks at companies like Marriott, Harrah's, and Capital One among others, highlights the role of analytics in functions ranging from supply chain and R&D to customer selection, loyalty, and service.

That's the headline from new research, which revealed that the extent to which a customer identifies with an organization is a stronger predictor of that customer's spending than their satisfaction.

According to Forrester Research only about 30 % of daily deal buyers are new customers.