Sentences with phrase «of escalated customer issues»

Identified training and development needs through observation, silent monitoring, quality and control reviews and performance metrics; assist call center representatives in resolution of escalated customer issues.

Assist with resolution of escalated customer issue, including researching and partnering with internal lines of business.

Not exact matches

Their team of friendly receptionists have customer service and hospitality backgrounds, and act on your instructions to route calls, take messages, schedule appointments, escalate urgent issues, and much more.

Promoted to supervisor of the phone after 6 months of starting than later assigned additional duties of liaison between multiple departments for escalated customer issues.

Serve as last line of customer service, handling escalated issues with guests, clients, vendors or other contractors.

Typical duties of a Customer Service Coordinator are recruiting and hiring staff, identifying training needs, engaging customers, developing customer service policies and procedures, solving escalated customer issues, motivating employees, analyzing reports and statistics, and finding ways to increase the level of customer service their organization is prCustomer Service Coordinator are recruiting and hiring staff, identifying training needs, engaging customers, developing customer service policies and procedures, solving escalated customer issues, motivating employees, analyzing reports and statistics, and finding ways to increase the level of customer service their organization is prcustomer service policies and procedures, solving escalated customer issues, motivating employees, analyzing reports and statistics, and finding ways to increase the level of customer service their organization is prcustomer issues, motivating employees, analyzing reports and statistics, and finding ways to increase the level of customer service their organization is prcustomer service their organization is providing.

Examples of Call Center Supervisor duties include: formulating targets, handling recruitment and training, providing feedback, motivating staff, adhering to call center procedures, reporting to senior managers, writing performance reports, and handling escalated customer issues.

This job is suitable for someone who can communicate efficiently with all sorts of people and doesn't shy away from solving escalated customer issues.

Essential duties seen on a Service Director resume sample are monitoring the quality of customer service, implementing client retention programs, solving escalated customer issues, conducting training sessions, and formulating customer service policies.

Their duties include preparing service budgets, organizing technical seminars, supporting internal staff, solving escalated customer issues, and observing maintenance of services installed at customer sites.

Led the Customer Care department, supporting all inbound service inquiries; Provided focused, timely, high quality resolutions for escalated customer issues and developed broad influence through a robust set of internal / external relationships across the organCustomer Care department, supporting all inbound service inquiries; Provided focused, timely, high quality resolutions for escalated customer issues and developed broad influence through a robust set of internal / external relationships across the organcustomer issues and developed broad influence through a robust set of internal / external relationships across the organization.

Decreased wait times 47 % and reduced escalated issues 74 % by implementing a full suite of customer service center tools for the global customer support organization.

• Answered telephone calls and provided required information by remaining within company protocols • Assisted customers and visitors in locating offices and / or personnel by directing or escorting them • Oversaw the cleanliness of waiting and front desk areas • Managed customers» complaints according to company policies and ensured that any escalating issues are communicated to the manager • Created and maintained liaison with vendors and suppliers to ensure prompt delivery of office supplies and equipment

Resolved all escalated customer issues quickly and effectively to the satisfaction of both customer and company.

Handled escalated issues by utilizing problem solving skills and communication skills to effectively resolve more than 95 % of customer inquiries in a timely manner.

Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.

Common job duties of a Service Technician are accepting work orders, testing products, diagnosing problems, performing repairs, reporting interventions, ordering parts and components, recommending system improvements, maintaining service information confidential, updating their job knowledge by taking part to educational opportunities, maintaining supplies, and solving escalated customer issues.

Reviewed open issues on a daily basis, updated our customers on the status of their escalated cases, and assisted in the reproduction of issues.

Communicated with more than 60 clients throughout two years of answering customer service calls and interacting with the callers to clarify their needs and issues (which I either directly handled or escalated to the appropriate manager).

• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates

Handled a wide range of customer service activities for the airline and answered escalated customer issues.

MAJOR DUTIES AND RESPONSIBILITIES Perform basic installations, disconnects, reconnects, service... Field Engineering Escalate unresolved customer issues to supervisor Clean the premises of all...

Proactively resolve issues of customers and sales associates, escalating to upper management as needed.

Job SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional «Judgement Free» member experience as well as a financially successful club.Essential Duties and ResponsibilitiesAssist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.Assist with Staff Management and provide backup support to Club Manager as needed.Assist in scheduling and supervising staff.Member service oversight - Ensuring staff is providing a superior customer experience at all times.Assist in resolving or escalating employee issues or concerns.Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign - up.

• Confer with customers to determine problems with their vehicles and take notes • Examine vehicles to determine issues by inspecting and test driving them • Answer telephone calls and emails to respond to customers» queries regarding facilities and services • Determine is technical solutions can be resolved over the telephone and escalate bigger problems to foremen or services managers • Figure out vehicular problems and make a list of issues so that cost estimation can be expedited

• Receive incoming calls by appropriately greeting callers and inquiring into their purpose of calling • Provide preliminary information regarding the company's services and products • Transfer calls to appropriate persons and departments within the company • Take messages from callers in cases of unavailability of recipients and ensure that they are relayed to them as soon as possible • Attempt to resolve callers» problems over the telephone and escalate problematic issues to concerned individuals • Greet and direct customers and visitors to designated personnel within the organization • Make outbound calls according to specific instructions provided by employees • Maintain logs of incoming and outgoing calls and handle records - keeping duties • Handle typing and data entry duties and correct and update electronic telephone directories

This includes but is not limited to: Monitor the Customer Services Inbox and taking incoming call in regards to problems and defects Receive and log the results of all telephone calls and emails from Customers Ensure the preparation and issue of the weekly defects report Liaise with all relevant staff required and plan accordingly to get defects fixed Extensive diary management and planning Route planning and logistics Provide feedback to the technical department in relation to defective materials etc Ensure the correct allocation of work to the contractors to fix issues that have arisen Balance and co-ordinate schedules Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of theirCustomers Ensure the preparation and issue of the weekly defects report Liaise with all relevant staff required and plan accordingly to get defects fixed Extensive diary management and planning Route planning and logistics Provide feedback to the technical department in relation to defective materials etc Ensure the correct allocation of work to the contractors to fix issues that have arisen Balance and co-ordinate schedules Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of theircustomers for any remediation works, and ensure that customers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of theircustomers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of theircustomers» expectations and help them with every step of their journey.

Some of their duties are implementing hygiene standards, recruiting and training staff, solving escalated customer issues, allocating budgets, maintaining the inventory, ordering supplies, and attracting clientele.

Will be responsible for providing superior customer service, responding to requests for interpretation of guidelines & procedures, reviewing complex issues, & escalating problems

Familiar with DIACAP process, Information Assurance policies, procedures and ensuring customer issues were quickly resolved or escalated to the appropriate level of support.

Successfully transitioned an escalated customer service issue into a $ 3 million net profit, orchestrated a team to resolve roughly 30 work - hours of complications in just 2 hours.

SUMMARY Oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner, solve basic technical problems and provide support for all assigned areas in this role, I provide first level contact and convey resolutions to customer issues, properly escalate unresolved queries to the next level of support, Track, route and redirect problems to correct resources, walk customers through proble...

Project Manager / Compliance Officer — Duties & Responsibilities Oversee daily operational aspects of a fast paced, high intensity financial institution Recruit, train, and direct staffs ensuring they understand the brand and adhere to company policies and procedures Manage compliance with regulatory authorities including the SEC, NYSE, and NASD Analyze financial information and present reports to external regulators and internal management Determine compliance issue severity and escalate to senior compliance officer as needed Conduct internal compliance investigations coordinating efforts between various support services Track and maintain detailed records of all compliance inquiries Direct and contribute to special company projects as needed Responsible for the «I Have a Dream Summer Intern Program» ensuring effective talent recruitment Utilize technical expertise while serving as liaison to technology department Assist with database and hardware management, software training, and computer troubleshooting Aid accounting with budgets, accounts payable / receivable, invoice payment, and vendor negotiations Interact with Board of Directors, Chief Executive Officer, and other key figures on a daily basis Partner with various company lines to assess client interests, market trends, and potential sales opportunities Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Provide administrative support including travel arrangements, scheduling, data entry, and other tasks as needed Represent company brand with poise, integrity, and positivity

Professional Duties & Responsibilities Managed all aspects of branch location including personnel and daily operations Oversaw employee hiring, training, performance reviews, compensation, and termination Interfaced with business, insurance, and investment partners to provide holistic client service Analyzed local, niche, and national markets to identify potential sales opportunities for clients Generated significant revenue through successful leveraging of bank products and services Built long - term relationships with key industry contacts to expand company reach and sales Conducted Management Self Assessments, audits, and compliance activities Monitored adherence to legal and corporate procedures protecting company and client assets Resolved escalated customer service issues promptly, professionally, and effectively Implemented measures to significantly increase operational efficacy and efficiency Identified and developed high potential employees increasing their value to the company Designed and implemented employee recognition program elevating corporate morale Performed teller services including cash handling and bank vault oversight Tracked sales referrals guaranteeing observance of proper procedures and policies Reviewed ledgers, branch audit logs, and closeout, balance, and M&D reports Provided excellent customer service resulting in client satisfaction and repeat business