Since 1995, Scitent has provided UVA with eLearning design, LMS and distribution technology, marketing services and customer support for a
range of online learning programs.
I heard a Learning and Development leader from a major international brand remark recently that despite launching a new
suite of online learning programs for their business, only 5 people had accessed them at all.
By realistically, comprehensively, and continuously evaluating support needs, administrators can provide instructors / trainers with the technical support knowledge and mechanisms they need to support learners with engaging in a quality education, increasing
growth of the online learning program, promoting personal satisfaction of the instructor / trainer, and fostering employee buy - in [5].