While formal training does address the first two learning needs, the use
of Performance Support Tools is particularly relevant in meeting the subsequent three needs.
While the ultimate goal
of performance support solutions is to improve business performance, it requires knowledge acquisition, knowledge management, integration with learning or training delivery systems.
Training and development departments have to win the attention of IT departments to create a joint task force that would facilitate the evaluation and
implementation of performance support solutions.
One of the
delights of performance support is that existing training has related content made available on mobile devices on demand, giving learners a quick refresher just when they need it.
That's where the introduction of AI is a game changer for the «old»
idea of Performance Support, and this is exactly what this free eBook explores.
As learning and performance professionals, we need to build our skills in all
aspects of performance support, so we can match the right type of support to each need.
The
usage of Performance Support Tools (PSTs) needs to be an integral part of the training to provide just - in - time learning aids to the learners and I see this trend certainly picking up momentum in 2018.
Performance Support Big Data and Performance Support by Conrad Gottfredson Performance Support Goes to the Oscars by Mike Yonker The
Resurgence of Performance Support: Allison Rossett by Bill Brandon Are You Meeting All Five Moments of Learning Need?
But is it possible that some organizations have been too hasty in adding mobile to their
basket of performance support tools without really thinking it through?
In the words of Gloria Gery, a key
proponent of Performance Support, «Performance Support focuses on work itself while training focuses on the learning required to do the work.
I believe that organizations today are ready to make this change and several supporting factors (mLearning or mobile learning, microlearning, and social learning) will help build momentum in the
adoption of Performance Support Tools.
Yet I think the most effective tool in this regard is the
availability of performance support software, like WalkMe, which assists each employee to perform any task — no matter how complex — in the moment of need.
This is where an enhanced
version of performance support that properly harnesses and adapts to the opportunities offered by mobile, digital, intelligent technology can really come into its own.
Ted Gannan, the
CEO of performance support company Panviva (a 70:20:10 Institute partner), explains this very well in an article published in March 2016 [7] titled «Do your employees have match fitness?».
Other
types of performance support content include case studies — investigations of a person or group that provide learners with deep insights into behaviors, attitudes, and trends — and going over previously taught concepts.
Momentum to accept the
validity of performance support has been a long time coming as evidenced by a dramatic increase of articles advocating more L&D attention targeting performance outcomes.
Join us, along with many of your colleagues, to network and to benefit from sessions and keynotes delivered by performance - support experts covering strategy, implementation, tips for getting started,
integration of performance support into your existing organizational learning strategy, and performance support solutions.
Today, more than ever before, we are needed at the corporate leadership table and we need to step into the room prepared to help lead our respective organizations into organizational learning agility under the banner and
capabilities of performance support.
This is the fundamental
mission of performance support: compensating for what we don't know, connecting us to the most current information we need to know, and guiding us along paths that we can't remember, that are new or have changes, and avoiding the quicksand along the way.
Gloria Gery, the
pioneer of performance support system defines it as, «an integrated electronic environment that is available to and easily accessible by each employee; Structured to provide immediate, individualised on - line access to the full range of information, software, guidance, advice and assistance, data, images, tools, and assessment and monitoring systems that helps in job performance with minimal support and intervention by others.»