More than 70 percent
of pet store owners and operators who participated in the survey said that they stock holiday - themed merchandise, with toys and treats at the top of most retailers» list.
We have all heard these sentences come from the mouths
of pet store owners and their employees.
One week ago, two
of the pet store owners battling the Chicago ban on the sale of commercially bred puppies and kittens in pet stores have decided to file yet another lawsuit.
The businesses of the largest percentage
of pet store owners — the Die - Hard Sunsetters — are probably the most vulnerable when the next economic decline occurs.
While it is obvious that the natural products trend is still having a big impact on the pet industry — and on pet specialty stores, in particular — Pet Business recently conducted a survey
of pet store owners and operators to see just how pervasive the the natural movement has become, as well as to reveal some of the challenges and opportunities facing pet stores in this area.
The parents are truly suffering at the hands
of the pet store owner, the breeder and anyone who chooses to ignore the facts.
Not exact matches
The Back - up Plan follows
pet -
store owner Zoe (Jennifer Lopez) as she decides to have a baby via artificial insemination, with problems ensuing as she meets the man
of her dreams (Alex O'Loughlin's Stan) on her way out
of the fertility clinic.
Also, she kills the
owner of a rare
pets store within the first five minutes
of the film.
Upon hearing his
pet's cry, the dog's
owner comes charging out
of the
store, looking for answers.
Even as
pet - related consumer spending continues its steady climb well above the $ 60 - billion mark,
pet stores face formidable challenges in maintaining their position as the shopping destination
of choice for the tens
of millions
of pet owners who serve as the economic engine driving this industry ever upward.
«I know, as a former
pet store owner, that if I didn't have animals in my
store, a lot
of the people who were walking by would have just kept walking by,» he says.
Dog toys enhance
pets» quality
of life, offering opportunities to play and bond with their
owners, while making retailers a destination point and keeping
store sales strong.
As the
owners of dogs, cats, fish and a horse, the Sheehans craved a better shopping experience than what was available from the specialty
pet stores and big - box outlets in their area, so they decided to take matters into their own hands.
«While most
pet stores are historically directed toward dogs, there are literally millions
of homes (and growing) with cat
owners, many
of which have multiple cats per home,» says Chris Glissman, CEO
of Kansas City, Mo. - based catnip supplier Meowijuana.
First time dog
owners are often overwhelmed by the variety
of dog food available at a
pet store.
Retailers can encourage small animal
owners to shop in their
store by not only carrying some
of these specialty foods, but also educating
owners about how the foods can benefit their
pets.
However, as you will read in this month's cover story, it also means constantly making adjustments in areas such as pricing structure, in order to make sure that your
store offers options for a broad range
of pet owners.
Good Health Starts With The Basics Most cat
owners who shop in independent
pet stores today understand the value
of good nutrition.
Bay State
Pet & Garden Supply has demonstrated a 20 - year commitment to delivering the highest level
of service to local
pet owners, who describe the
store using terms such as accommodating, friendly and knowledgeable.
Just like many
owners of fledgling
pet store chains, letting go
of her old role was something that AdreAnne Tesene found quite challenging at first.
The
stores are attracting a specific clientele, she adds — and a group
of pet owners who are every bit as choosy as their feline counterparts.
Not only does this depict the retailer as a trustworthy source
of pet product information in the minds
of consumers, it builds the kind
of store - customer relationship that keeps
pet owners coming back time and time again.
Bentley's
Pet Stuff has experienced phenomenal growth over the past several years, expanding from 15 to more than 120
stores in just two years without losing its dedication to providing only the best - quality products for
pets and highest level
of service to
pet owners.
But small - animal
owners are no less passionate about their
pets and will reward retailers that make the effort to keep the small - animal sections
of the
store brimming with new and innovative products.
A couple
of weeks ago, a colleague forwarded me a link to this web article on petMD, which details the disturbing experience
of a dog
owner who went into his local
pet store for some advice on how to relieve his four - legged friend's chronic itching.
While it is great that vendors are stepping up to meet the demands
of pet owners, it begs the question: with so many products to choose from, how can retailers be sure that they are building the best possible selection for their
stores?
Katie's
Pet Depot in North Brunswick, N.J., is a flourishing business today simply because
of the dissatisfaction
owners Vincent and Linda Sheehan had with the existing
pet stores in the market.
Once the
owner runs out
of bags, stopping at their favorite
pet store to buy replacement bags ensures repeat business for the retailer.
The first step in crafting a successful strategy, says Gary Hingst, executive vice president
of Salix Animal Health in Deerfield Beach, Fla., is understanding the role that treats play for
pet stores, as well as how
pet owners typically shop these products.
However,
pet store and salon employees can make product recommendations, when appropriate, and it is reasonable that someone who sees or hears about problems and solutions for dozens
of itchy dogs every week would have some useful feedback for
pet owners.
Yet, while the growing availability
of contract manufacturers and smaller order minimums have made private labeling a legitimate possibility for more retailers than ever, building a successful program requires a lot
of time and effort that many small
pet store owner / operators will ultimately find prohibitive.
With that type
of upbringing, it is no wonder that Hunte would grow up to become a
pet store owner — and more specifically, an operator in the business
of selling puppies.
Store At a Glance: Size: 88,000 square feet of retail space Years in Business: 41 years Owner: Scott Lebowitz Distinguishing Characteristics: Full - line pet store with dedicated fish room and over 700 aquariums — saltwater, freshwater, reef and live plants — 700 - gallon reef tank and the Pirates Cove touch
Store At a Glance: Size: 88,000 square feet
of retail space Years in Business: 41 years
Owner: Scott Lebowitz Distinguishing Characteristics: Full - line
pet store with dedicated fish room and over 700 aquariums — saltwater, freshwater, reef and live plants — 700 - gallon reef tank and the Pirates Cove touch
store with dedicated fish room and over 700 aquariums — saltwater, freshwater, reef and live plants — 700 - gallon reef tank and the Pirates Cove touch tank.
The National Council on
Pet Population Study and Policy report found that 96 percent
of relinquished
pets came from somewhere other than a
pet store, and 70 percent
of the time the reasons
owners relinquish a dog or cat to a shelter could have been prevented with consumer education.
First, it has enabled the company to reach
pet owners well beyond the local communities surrounding its
stores; and second, it has allowed the company to significantly expand its product offerings beyond what can be fit within the four walls
of one
of its brick - and - mortar outlets.
For example, Mike Dempsey,
owner of Yellow Dog Design (booth 456), says personalization is hot in the
pet market right now; yet everyone has their own sense
of style and
stores have limited floor space, so they have to carefully pick and choose which items to stock.
Last year, we had a great holiday event in our
store with a hired photographer to take photos
of pets and their
owners that they could use for their holiday cards, with the proceeds donated to charity.
Most importantly, the
store has created a buzz among Naples»
pet owners, who are as likely to stop by to pick up a bag
of dog food as they are to visit to see what's new or to cuddle with a cat.
Skimping on the selection may also cost
pet specialty retailers not just one sale but multiple sales to the same customer, since, as Cao observes,
pet owners tend to buy more than one
of these items during a visit to the
store.
The single biggest complaint
pet store owners have about distributors is the frequency
of out -
of - stock items.
Pet specialty
stores are the No. 1 resource for
pet owners looking for the perfect collection
of toys for their birds.
AFA has a membership consisting
of bird breeders,
pet bird
owners, avian veterinarians,
pet / bird
store owners, bird product manufacturers, and other people interested in the future
of aviculture.
Lance Weeks is the
owner of Living Safari, a
pet store in Sandy, UT that specializes in exotics.
Rather than drawing customers away from small
stores, Wag will attract online shoppers looking to consolidate their
pet purchases to one convenient site, making it a bigger potential headache for large online
pet retailers like Petco and PetSmart,
owner of Chewy.com.
Nothing sells a toy better than a
pet owner seeing that toy being played with by the
store birds — plus it has the added benefit
of keeping the birds in the shop happy.
The prevalence
of this trend among Millennial consumers, in particular, could be problematic for
pet stores this holiday season, considering that PwC's study indicates this demographic is expected to spend 30 percent more than the average
pet owner on gifts for their companion animals.
Yet, while Kriser did not possess a crystal ball, he believed
pet owners would respond favorably to an independent specialty retailer that went above and beyond what the supermarkets and big - box
stores were offering both in terms
of product assortment and customer service.
Even if a
store doesn't get the large initial sale
of the cage, they can secure add - on sales and hopefully make that bird
owner a regular customer by helping them set up their
pet properly.
Pittsburgh's Healthy
Pet Products is a successful fusion
of owner Toni Shelaske's wealth
of knowledge in both
store design and nutritional
pet products.
This includes not only concentrating on further developing its approach to cohesive visual marketing, but also providing key resources to
pet stores and
pet owners — most recently, with the launch
of a new company website.