And best
of all, one
of our 850 + nationwide
representatives has
personally viewed, photographed and recorded the details
of virtually all
of the more than 2,500,000 vehicles for
sale each day on www.GetAuto.com.
Additional responsibilities
of the Lead Customer Service
Representative include: • Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and
sales goals •
Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed • Handling customer issues with professionalism and seamlessly directing complex issues to management staff • Training and developing new and current Customer Service
Representatives and identifying other Customer Service
Representatives who are capable
of training new staff members • Monitoring operations behind the Customer Service
Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service
Representative activity, answering questions and helping management to keep Customer Service
Representatives up - to - date on all changes • Maintaining up - to - date knowledge
of financial center policies, procedures, products and services
I am pleased to say that these two fellows, one
of whom I know
personally from his commercial
sales representative days with the office that I worked within, being Doug Lytle / Century 21 United Realty Inc. (Carl Oake's brokerage) respectively, do not fall into that sleazy category... indeed mercifully far from it.