Not exact matches
When a
customer has a negative experience with a company or product and you do a good job
of resolving it, they are more loyal than if nothing had gone
wrong in the first place.
One
of those companies — I won't say which one — said the approach was
wrong, «They should have come to us and said you do this together because you all have an interest in making this service available to your
customers so you can share in the joy
of doing it and then you compete for
customers.
When you're early in a startup, a founder or one
of the first few people to join, you will at times realize that new information from
customers or a smart mentor shows that what you were working on for the last weeks or months is the
wrong thing to do.
The company moves approximately 10,000 bottles
of juice a week, which is too low a volume to get distributors» full attention, resulting in
customers receiving the
wrong products.
Likewise, taking blame for the bad relationship may feel gracious, but it'll fuel the
customer's sense
of being
wronged.
United Airlines made all the
wrong kinds
of headlines Monday after forcibly ejecting a
customer from an overbooked flight.
«One thing that goes
wrong can be shouted through a megaphone, but if you admit your fault instead
of denying it, your
customers will forgive you quickly,» says Pease.
This assures you
of a steady stream
of traffic
of ready - to - pay
customers, and it prevents you from effectively barking up the
wrong tree.
If a business needs to dramatically alter pictures
of its products to make them look appealing, fabricate positive
customer feedback, or obscure contract terms, something is drastically
wrong.
If you regularly have to discount to sell your product, you've either overstocked the product with features that people don't want to pay for or you're trying to sell it to the
wrong type
of customer, Johnson says.
It's not that your
customers are always
wrong, because after all, very few
of your
customers are actually trying to defraud you.
The key to success in saying no is to recognize the
wrong customers for your business before their expectations absorb more
of your limited resources than they contribute.
In the worst case, you can lose the right
customers by redirecting your strategy and resources in an attempt to satisfy the needs
of the
wrong ones.
Just as you deal with
wrong team members, it's sometimes necessary to fire
customers who have stepped out
of bounds or refuse to accept your help.
founder
of Virgin Group says, «You can never go far
wrong by thinking like a new
customer.»
Likewise, there are examples
of where gamification goes
wrong by emphasizing arbitrary rewards over end goals that benefit both the
customer AND the business selling to them.
Think like a
customer: Richard Branson, founder
of Virgin Group says, «You can never go far
wrong by thinking like a new
customer.»
Experts say
customers should be worried about CBA potentially losing details
of 20 million accounts, and that the bank was
wrong to keep it secret for three years.
This is because Job title is a basic, fundamental part
of the Ideal
Customer Profile: Even if every other piece
of the puzzle is perfect — the right industry, the right time, a perfect pitch — if the prospect is in the
wrong department, or doesn't have purchasing power... nothing else matters.
By developing a product with the needs
of the
customer in mind, you can't go
wrong.
In addition, retailers» attempts at assigning blame in a manner consistent with the perceptions
of customers are largely inaccurate, getting it right approximately as often as they get it
wrong.
This can protect you if something goes
wrong with your business or products and you cause injury to one
of your
customers.
Instead
of worrying about all the things that could go
wrong with social media out
of Marketing's complete control, set up a process that helps mitigate any potential problems and allows
customers to reap the benefits
of interacting with your service and support teams on social media.
Nowadays businesses seem to want to know every aspect
of customers» lives, which is okay, but when turned — it's apparently
wrong for
customers and others to know what goes on in the business.
while there is nothing
wrong with a Christian owning / running / operating our own business but at none
of these places do you find that they are pushing their beliefs on other employees, requiring them to believe the same thing, etc. it's apparent with walmart — a horrible place to shop, employees don't care whether you need help or not & will even run over you while walking & texting on the job or standing around cussing & carrying on in their personal conversations instead
of assisting
customers.
Imagine if you purchased your industrial oven from a company with exceptional
customer service who was able to remotely log into your oven, determine what was
wrong, and provide you the steps needed to troubleshoot your oven in a matter
of minutes.
Earth Balance, just one little company, is really trying to please its
customer base and working towards sustainable palm and all
of that, but the focus is in the
wrong place.
Top 5 Reasons Why «The
Customer Is Always Right» Is
Wrong One woman who frequently flew on Southwest was constantly disappointed with every aspect
of the company's operation.
Members
of the foodservice equipment and supplies industry often feel that the implementation
of apps, online ordering or third - party delivery systems won't impact how they support their operator -
customers — but they could not be more
wrong.
Still, there is nothing
wrong with fans expressing their opinion at the game, because if we cut to the bone, Kroenke and the board have been silently exploiting the fans (or should I say paying
customers) for years, and Wenger is obviously an advocate
of this.
this is 180 degrees
wrong: fans are the
customers of this business.
Well, worry no more because the Pentair 360042 Kreepy Krauly Suction - Side In - ground Universal Pool Cleaner is one
of the most versatile and popular universal pool cleaners in history and
of course, over 3 million satisfied
customers around the world can't be
wrong.
«But where there was excessive growth
of payment, unrelated to success, frankly ripping off the shareholder and the
customer, and is crony capitalism and is
wrong.
Additionally, in June 2011, Parello ordered members
of the group to break the knees
of a panhandler who was harassing
customers near his Italian restaurant in The Bronx, and after Israel «Buddy» Torres initially grabbed and threatened the
wrong person, the group found and assaulted the panhandler with glass jars, sharp objects and steel - tipped boots, according to the U.S. Attorney's Office.
Add in all
of the testimonials from satisfied
customers, and you can't go
wrong.
Thousands
of happy
customers can't be
wrong, so why not join in on the fun and share our successes?
Magic's sub-headings give you a good idea
of what to expect, as his suggestion include everything from «Create a guiding vision» to «Buy a good business and make it better» to «Zealously protect and build your brand» to «Think
of your employees as fellow entrepreneurs» to «Focus on the
customer and you will never go
wrong.»
And Derry — a
wrong - side -
of - the - tracks type trapped in a loveless marriage — is in the unenviable position
of taking his old
customer - service job for less pay, all while falling for Stephenson's whip - smart daughter Peggy (Teresa Wright).
Warner's DVD wisely supplies both fullscreen and widescreen versions
of the movie, sparing
customers the
wrong - purchase - and - exchange or a harried - cell - phone - call.
It's a situation that works for them, until Sean robs the
wrong customer — a wealthy man named Cale Erendreich (David Tennant)-- and discovers that he's holding a woman (Kerry Condon) captive and, in order to save her, he must endure the wrath
of the kidnapper, who now seeks revenge on him.
The new guide, published as part
of Payments UK's Pay Your Way consumer advice campaign, explains how to make electronic payments correctly, how to prevent mistakes from happening and what steps
customers can take if they mistakenly send a payment to the
wrong account.
In the movie «It's a Wonderful Life, «George Bailey tries to keep the Bailey Savings and Loan afloat by pleading with his
customers to understand how they are all connected: «You're thinking
of this place all
wrong.
The
customer then drops their car off with a list
of things that are
wrong, in addition to that list, they have documented all the information I need to duplicate the rattle.
I firmly believe theres nothing
wrong with taking a few moments to discuss with a
customer about what kind
of repairs were done, the process
of condemning a part, etc..
If I let my
customers tell me everything that was
wrong with their car, I would be in a world
of hurt.
Fairly early, we had come to the conclusion that it's unreasonable to expect that if you have a self - driving car and we tell our
customers that you can do something else behind the steering wheel — and something else goes
wrong because
of the failure
of the car — that to put the responsibility on the driver would be really strange.
This is definitely an area where Lexus is ahead
of its German rivals, and even if something does go
wrong, you'll be in very good hands, as its
customer service is also second to none.
There is nothing
wrong with wanting to stand out from the crowd, and automakers are definitely addressing this need more and more these days, offering a wide range
of solutions through which
customers can personalise their acquisition.
Our Greenville or Spartanburg
customers don't want to fall into the trap
of getting the
wrong thing or in getting the same thing as last year, so what are you to do?
They do not offer any proofs
of their
customer satisfaction policies nor do they ensure any compensation if something goes
wrong.