They assisted Stu's quest to find a
replacement battery for his mobile phone, (drawing the
exact location of an appropriate store on a map and telling him how much he should be paying for said item), they made sure we had breakfast before we left for the Inca Trail trek, even though it meant serving it a little early and asking our guide to wait while we finished our juice, and they
offered to give us a 4 - bed dorm to ourselves after the Inca Trail trek because we'd left it too late to secure a private room.