• Oversee appointment books to ensure that all appointments are in check and that follow - up have been made • Greet clients and assist them in determining their needs for salon services • Provide detailed information regarding available services and procedures and their
costs and time durations • Assign staff members to clients, based
on member expertise and clients» specific needs • Handle cutting, styling and coloring duties in the absence of staff members or
during rush hours • Manage
administrative tasks such as maintaining supplies inventories and liaison with vendors and suppliers • Engage clients in conversation to get them interested in the salon's retail products • Resolve clients» complaints with a view to ensure recurring business and client satisfaction • Identify staff training requirements and ensure that new staff members are properly trained and inducted • Analyze period profits and create and maintain forecasts and market trend analysis