Sentences with phrase «on airline services»

Analyzes the competitive and structural effects of changes on airline services and fares from mergers, alliances, codesharing and other cooperative arrangements among airlines, as well as bankruptcies and strikes;

Not exact matches

April 24 (Reuters)- United Technologies Corp reported quarterly results that topped analysts» estimates on Tuesday and raised its full - year forecasts, citing higher demand for spare parts and services from airlines dealing with booming passenger travel.

Maguire says his airline is focused on nonstop service between smaller cities that lost service but still have business travelers who may not want to spend the time connecting through larger airlines» hubs.

Other companies are known to offer airline miles and discounts on other products and services.

«A customer tried to bring a baby kangaroo on the plane as a service animal,» a retired airline customer service agent with 18 years of experience told Business Insider.

For evidence of that, consider what recently happened to United Airlines when that now - infamous customer service snafu was caught on video.

(Compare that to the infamously bad airline service suffered by Canadian musician Dave Carroll, whose $ 3,500 guitar was broken while travelling on United Airlines in 2009: Carroll's YouTube song about the experience, «United Breaks Guitars,» did lasting damage to the company's image.)

Gary Kennedy, former American Airlines general counsel, provides his thoughts on recent customer service problems to plague aAirlines general counsel, provides his thoughts on recent customer service problems to plague airlinesairlines.

Some airlines sell friendly service, while others sell on - time service.

Many airlines around the world feed into this need for prestige by offering arcane top tiers, the best known of which is United's Global Services, which is said to be based not on miles flown but how much you paid for your tickets.

Transport Minister Marc Garneau wants MPs to reject all but a few of the Senate amendments, including those that touch on rules governing tarmac delays, who is allowed to file complaints about airline service and foreign ownership of Canadian airlines.

Not only what you would get on another airline — Spirit, Frontier, Allegiant — but you also get that capability of buying something, that you do get a seat assignment or something more that allows you to have the service.

A recent study on easing anxiety for stressed - out customers looked at «high - emotion services» (the purchase of a new home or car, computer repair or airline travel, for example) that elicit intense feelings even before the product is purchased or the service begins.

«Tigerair was and is in compliance with all original conditions imposed by the Indonesian government on the operation of its Bali services,» the airline said in a statement.

Airlines» customer service practices have come under fire in recent months, and just last year, U.S. carriers were cleared in a federal investigation regarding exorbitant fare mark - ups in the wake of a deadly Amtrak derailment that drove up demand for air travel on some routes.

Such risks, uncertainties and other factors include, without limitation: (1) the effect of economic conditions in the industries and markets in which United Technologies and Rockwell Collins operate in the U.S. and globally and any changes therein, including financial market conditions, fluctuations in commodity prices, interest rates and foreign currency exchange rates, levels of end market demand in construction and in both the commercial and defense segments of the aerospace industry, levels of air travel, financial condition of commercial airlines, the impact of weather conditions and natural disasters and the financial condition of our customers and suppliers; (2) challenges in the development, production, delivery, support, performance and realization of the anticipated benefits of advanced technologies and new products and services; (3) the scope, nature, impact or timing of acquisition and divestiture or restructuring activity, including the pending acquisition of Rockwell Collins, including among other things integration of acquired businesses into United Technologies» existing businesses and realization of synergies and opportunities for growth and innovation; (4) future timing and levels of indebtedness, including indebtedness expected to be incurred by United Technologies in connection with the pending Rockwell Collins acquisition, and capital spending and research and development spending, including in connection with the pending Rockwell Collins acquisition; (5) future availability of credit and factors that may affect such availability, including credit market conditions and our capital structure; (6) the timing and scope of future repurchases of United Technologies» common stock, which may be suspended at any time due to various factors, including market conditions and the level of other investing activities and uses of cash, including in connection with the proposed acquisition of Rockwell; (7) delays and disruption in delivery of materials and services from suppliers; (8) company and customer - directed cost reduction efforts and restructuring costs and savings and other consequences thereof; (9) new business and investment opportunities; (10) our ability to realize the intended benefits of organizational changes; (11) the anticipated benefits of diversification and balance of operations across product lines, regions and industries; (12) the outcome of legal proceedings, investigations and other contingencies; (13) pension plan assumptions and future contributions; (14) the impact of the negotiation of collective bargaining agreements and labor disputes; (15) the effect of changes in political conditions in the U.S. and other countries in which United Technologies and Rockwell Collins operate, including the effect of changes in U.S. trade policies or the U.K.'s pending withdrawal from the EU, on general market conditions, global trade policies and currency exchange rates in the near term and beyond; (16) the effect of changes in tax (including U.S. tax reform enacted on December 22, 2017, which is commonly referred to as the Tax Cuts and Jobs Act of 2017), environmental, regulatory (including among other things import / export) and other laws and regulations in the U.S. and other countries in which United Technologies and Rockwell Collins operate; (17) the ability of United Technologies and Rockwell Collins to receive the required regulatory approvals (and the risk that such approvals may result in the imposition of conditions that could adversely affect the combined company or the expected benefits of the merger) and to satisfy the other conditions to the closing of the pending acquisition on a timely basis or at all; (18) the occurrence of events that may give rise to a right of one or both of United Technologies or Rockwell Collins to terminate the merger agreement, including in circumstances that might require Rockwell Collins to pay a termination fee of $ 695 million to United Technologies or $ 50 million of expense reimbursement; (19) negative effects of the announcement or the completion of the merger on the market price of United Technologies» and / or Rockwell Collins» common stock and / or on their respective financial performance; (20) risks related to Rockwell Collins and United Technologies being restricted in their operation of their businesses while the merger agreement is in effect; (21) risks relating to the value of the United Technologies» shares to be issued in connection with the pending Rockwell acquisition, significant merger costs and / or unknown liabilities; (22) risks associated with third party contracts containing consent and / or other provisions that may be triggered by the Rockwell merger agreement; (23) risks associated with merger - related litigation or appraisal proceedings; and (24) the ability of United Technologies and Rockwell Collins, or the combined company, to retain and hire key personnel.

CNBC's Phil LeBeau reports the highlights of the House Transportation Committee's hearing with airline executives on customer service.

For example, numerous retailers rely on a partnership with third - party delivery service ShopRunner for two - day delivery — and a shot at competing with Amazon Prime; Starbucks sticks cafes in Barnes & Noble; convention bureaus in places like Vegas and Orlando try to conduct a symphony of airlines, airport authorities, hotels, restaurants, and local transport providers.

At a House Transportation and Infrastructure Committee hearing on oversight of airline customer service, United Airlines CEO Oscar Munoz and other airline executives answer lawmaker questions about how to improve employee empowerment in tricky situations.

Sally Greenberg of the National Consumers League discusses the push for passenger rights following the House Transportation Committee's hearing with airline executives on customer service.

Based on experience of the airline industry, the model assumes that, for airlines offering a high level of service, 80 percent of profit comes from 20 percent of customers.

These readers weighed in on almost a dozen factors, including their airline seat's comfort and legroom, cleanliness, service by airline staff, food and beverage selection, WiFi connectivity, and pricing transparency.

The decision to launch our Virgin Atlantic airline was the result of my frustration with the consistently poor levels of service I experienced on other airlines.

Austin - based insurance agency owner Ashley Hunter was upgraded to first class on Delta Airlines twice in the past year, happy results that she credits to tweeting the airline — once when her seat was taken by another flier and a second time for praising service at the gate.

The airline said late on Monday that although Cho was responsible for supervising in - flight service, it was «excessive» that the plane was returned to the gate to expel a crew member in a non-emergency situation.

What's more, we could see a greater focus on customer service as airlines fight for passengers.

The seating will also be available on 37 Boeing 787 Dreamliners that are slated for delivery beginning in 2014, but there are no immediate plans to extend the service to its entire fleet as rival WestJet Airlines (TSX: WJA) is doing.

A Korean Air Lines Co executive, whose dismay over the way she was served macadamia nuts led to a plane returning to its gate to expel the cabin crew chief, has stepped down as head of in - flight service, the airline said on Tuesday.

The airline will also work on a better performing Internet service and more efficient operations overall.

To help you breeze through airport screening, she recommends splurging on an airport meet - and - greet service like Solve, whose concierge can carry your bags, escort you to your airline's check - in, make sure you board on time, and whisk you past airport security, immigration, and customs.

Southwest Airlines was built on Customer Service, and it is always our goal for all Customers to have a positive experience.»

The service that already allows travelers to view flights from multiple airlines will now track prices, advise on the best time to book and fly based on historical pricing data, and find hotel deals.

Another area of innovation I'm working on is developing a new product line for our Pan-Asia Fresh brand which supplies longer life products to grocery stores, schools, daycare services, airlines and food service businesses.

Other changes announced on Friday include allowing US companies to provide safety - related services for commercial aircraft in Cuba, where US airlines are beginning regularly scheduled flights, and allow Cuban pharmaceutical companies to apply for US Food and Drug Administration approval.

In a ceremony held at Dubai Chamber's premises on Tuesday, Dubai Chamber signed an MoU with online marketing agency Digital Falcon to boost Dubai Startup Hub's digital presence, flydubai sealed a strategic agreement with cybersecurity startup VUL9 to deliver security staff monitoring and related services to the airline's offices across the UAE, Emirates NBD signed an MoU with VUL9 for the bank's cybersecurity projects, and Fiat Chrysler Automobiles announced a deal with logistics tech startup LoadME, a freight services aggregator, to drive Fiat Chrysler's commercial vehicle sales in the Middle East.

If airlines are serious about reversing customer dissatisfaction, not just focused on responding to headline scandals, the only solution is to offer service as reliable as that of companies like FedEx and Amazon.

«The President Special» was the name given to the airline's first - class service on several high - profile international routes.)

«The smooth and secure operation of Southwest.com is a key part of our customer service experience so we restrict the use of automated scraping tools on Southwest as do other major airlines and technology companies,» Southwest spokeswoman Lisa Tiller said in a statement.

WHILE alliances between major airlines are on the increase, the promise of «seamless servicing» to buyers has not yet been met, says Australian Business Travel Association media officer Carole Murphy.

On «United Airlines from the ground to the air, the arrogance of the service is heinous,» Gao Xiaosong, a famous musician, reportedly wrote on WeibOn «United Airlines from the ground to the air, the arrogance of the service is heinous,» Gao Xiaosong, a famous musician, reportedly wrote on Weibon Weibo.

Airlines for America (A4A) vigorously advocates on behalf of the American airline industry as a model of safety, customer service and environmental responsibility and as the indispensable network that drives our nation's economy and global competitiveness.

Uber, on the other hand, has teamed up with a number of companies, which include United Airlines, Starbucks, Morgan Stanley and the National Football League in order to promote its ride - hailing service to as many mainstream consumers as possible.

The airline, one of Asia's biggest full - service carriers, has been battered by its bets on fuel prices as intense competition from low - cost carriers has risen.

The rules oblige Ryanair to also offer customers flights on other airlines if there is no suitable Ryanair service.

On Tuesdays beginning March 17, Cuba Travel Services will offer seats on a Boeing Co. 737 - 800 operated by Sun Country Airlines, capable of transporting 145 passengers from John F. Kennedy International airport to HavanOn Tuesdays beginning March 17, Cuba Travel Services will offer seats on a Boeing Co. 737 - 800 operated by Sun Country Airlines, capable of transporting 145 passengers from John F. Kennedy International airport to Havanon a Boeing Co. 737 - 800 operated by Sun Country Airlines, capable of transporting 145 passengers from John F. Kennedy International airport to Havana.

On the very same day Uber stuck the knife into email's gut, Facebook announced its very own nail for email's coffin in the form of a KLM partnership that will allow the airline's customers to receive flight confirmations, boarding cards, reminders, flight status updates, and customer service directly through Facebook's Messenger app.

We have differentiated our product in all three classes of service as compared to other domestic airlines, leading to a travel experience that can only be found on Virgin America.

Airlines compete for passengers with a variety of fares, discounts, route networks, flight schedules, flight frequencies, frequent flyer programs and other products and services, including seating, food, entertainment and other on - board amenities.

With just eight seats on every aircraft — fewer than most first class cabins offered on competing airlines, our First Class cabin has an exclusive feel with a dedicated attendant providing a personal level of service.

For example, hotels and airlines have many differences, but they're comparable when it comes to several driving forces: stretching capital assets, pleasing travelers, employing direct - service workers, and so on.