Sentences with phrase «on customer survey»

• Successfully achieved high scores on customer survey feedbacks.

Here is a breakdown of the rating based on customer survey responses: claims processing (4.5 out of 5 star rating); customer service (4.25 out of 5 star rating); value for price (4.5 out of 5 star rating).

The Skytrax rankings are based on customer surveys about all aspects of the flying experience, from seat comfort, customer service, quality of airport lounges, and in - flight entertainment options.

The company scored 3 out of 5 in the PowerCircle ratings based on customers surveyed.

Results included are based on customer surveys conducted by A.M. Best, J.D. Power & Associates, Consumer Reports and other rating organizations.

York's satisfaction program centers on customer surveys and follow - up polling.

New agents are eligible for the award, which are based on customer surveys and feedback, and Schwind finds it motivates his team.

One broker shares what his company has learned from their satisfaction program, which centers on customer surveys and follow - up polling.

Not exact matches

Other concerns include restrictions on work force mobility (cited by 21 percent of respondents in the Inc. survey) and the ability to cater to customers in other markets (cited by 8 percent).

Or, you can do a profile on some of your early customers by asking them to take a few sample surveys or quizzes.

Late last year, Officevibe, the leader in employee engagement software, released an unprecedented, real - time report on the «State of Employee Engagement,» based on hundreds of thousands of answers from their customer survey software.

Constituent companies are chosen based on their score on two sets of measures: a quantitative assessment consisting of their return on equity, balance sheet accruals ratio and financial leverage ratio; and a qualitative score derived from management's responses to a survey about such topics as corporate governance, risk and crisis management, customer relationships and tax strategies.

But by surveying consumers, you demonstrate to potential investors that you can talk to potential customers about your product and get their feedback on what it's worth to them.

To make sure it's delivering on this promise and exceeding expectations, and to identify areas for improvement, McAsphalt sends out satisfaction surveys to customers every year.

Such innovations are particularly important to millennial customers: 39 percent of them have said on surveys that they think technology increases a brand's value, and 33 percent have called themselves more likely to recommend brands employing the latest technologies.

According to a new American Customer Satisfaction Survey (ACSI), most of us have a positive experience when we use the Web — 78.2 points on a 100 - point scale.

A LendingTree survey found that customers who received five quotes on its platform for a typical 30 - year home loan of $ 223,000 witnessed a difference of 52 basis points from the highest to the lowest quotes.

Your company should aim to figure out what customers need and want through surveys, test groups and feedback on social media and reviews left on your website.

Now comes a McKinsey & Co. survey stating that email is a far more effective way to acquire customers than all that tweeting and posting and «liking» you're doing on social media — nearly 40 times more than Facebook and Twitter combined.

Before this technology came along, marketers relied mostly on «after - the - fact» research methods, such as surveys, focus groups and interviews, to learn how customers interacted with their brand before making a purchase.

Surveying customers on products / services you have provided, as well as what they seek to obtain from your business, can help put your business plan and customer service into perspective.

The suggestions are based on each customer's profile — when users sign up, they are required to fill out a one - time survey.

NPS is «perhaps the best - known customer - loyalty tool around today, based on the entirely sound principle that the more customer promotersyou have (i.e., customers who say on surveys that they're highly likely to refer you to a colleague or friend), the more likely you'll be to grow your business and outpace the competition,» writes customer - engagement expert Bill Lee for the HBR Blog Network.

Another is Qualaroo, a customer insight tool that starts at $ 79 a month and enables you to easily survey your customers for quick feedback on their experience with your website and other consumer issues.

In surveys, customers have told the startup their teams are, on average, 32 percent more effective since they got on Slack.

In the above study, 72 percent of survey respondents blamed their bad customer service experience on having to explain their problem to multiple people.

«For every dollar we spend on the banana car, we probably get $ 10 to $ 20 in return,» he says, citing a survey of new customers who signed up as a direct result of seeing the vehicle, which runs about $ 600 per month in operating costs.

By regularly requesting customer feedback via surveys, you can ensure that you keep your finger on your business's pulse.

He did it in part because he was a regular customer and was on friendly terms with the manager, who said it helped the store out when the surveys were filled out.

At Robinson Brick, a part of every employee's performance bonus is based on the bottom line and on customer - survey responses.

Regularly surveying your customers can provide a direct insight into how happy your products and services make your customers, what deficiencies hurt your bottom line, and on what kind of new product development you should focus your efforts.

Interview customers, survey them, pay attention to them on social media, follow them around the mall.

To reach this population, you may also decide to have a survey on your website for existing customers to access.

«If you are unwilling or unable to act on survey data, then the survey is a waste of your customers» time and an unnecessary distraction for your organization.»

Customers who believe companies take action based on the feedback feel better about the company and are more likely to respond to surveys.

Tracy from marketing comes into his office and says that customer surveys say that travelers on the Houston to Las Vegas route would enjoy a meal, and a chicken Caesar salad is the right meal to serve them according to market research.

You might survey competitors» customers, read your rivals» in - house newsletters, talk with competitors» employees, do some undercover shopping, eavesdrop on courtroom proceedings, and trade marketplace secrets with competitors outside your selling zone.

With surveys showing that on average, 96 percent of consumers will research a product online before going into a store to buy it, and more and more consumers using smartphones, business owners are realizing the importance of online marketing to draw in these customers.

A recent Temkin Group study found that 84 percent of companies surveyed expected to increase their focus on customer experience metrics for this very reason.

Each day, RMR's managers receive the results of a two - page satisfaction survey that customers have completed on the Web.

With Dr. Ramkumar Janakiraman, a management professor at Texas A&M, Yli - Renko surveyed 180 young, technology - based firms operating in business - to - business markets in the UK, and asked: How does dependence on a key customer impact the firm's customer portfolio growth?

Fifty - three percent of companies surveyed by internet security provider Check Point Software Technologies store sensitive customer information on mobile devices, and that percentage is expected to skyrocket as business continues to migrate from the desktop to phones and tablets.

Among the executives surveyed by Wells Fargo, 55 percent said they rely on customer and vendor feedback for valuable information to guide operations.

Specifically, Allbirds frequently sends its customers a survey to gather feedback that supplements the information that the customer service team (which is based in the San Francisco headquarters) receives on a daily basis.

Companies with offline sales can rely on traditional surveys and sales data to glean information about the typical customer.

Hotels and resorts are preparing to increase their spending on IT, according to a survey by Hospitality Technology; 57 % of chief information officers planned on increasing their IT spending in 2017, and 52 % said digital customer engagement was their top strategic goal.

Ask or survey your employees, customers, and even vendors or suppliers if they have any suggestions on how you can improve your business.

I think there's something like $ 18 billion or $ 19 billion spent on surveys, focus groups and things like that, and yet now you have this real - time voice of the customer.

Marketers have traditionally relied on market research tactics such as surveys and focus groups to learn what customers think, but these measures can have their shortcomings.

Both JD Power's 2017 survey of mortgage borrowers and the CFPB's data on mortgage - related complaints point to Quicken's enormous lead in making sure that customers receive the service and support they want.