Guest Service Agent Hilton Hotel — Randolph, VT 2017 — Present • Welcome guests as they check in and out and perform necessary services • Assure front desk is manned and maintained at all times • Review arrivals and departures • Liaison with housekeeping for on checkouts, sleep outs and vacancies • Provide information to guests about hotel services and offers • Respond and take action
on guest complaints and problems • Receive and acknowledge reservations and cancellations
Resolves maintenance problems by acting
on guest complaints, staff work tickets and conferring with management and department heads as need, quickly and effectively.
Not exact matches
But the association has mounted a legal challenge to Seattle's new law, saying it infringes
on customers» rights by requiring hotels to keep logs of
complaints against
guests.
Essential Functions: • Coordinate details of winery events such as winemaker dinners, private dinners, corporate events, and employee appreciation events • Market and sell winery weddings • Manage correspondence with wedding clients and other event attendees • Calculate budgets and execute other financial documents • Schedule vendors, musicians, caterers and other talent for winery events • Coordinate and monitor event timelines and work orders • Develop marketing plans to maximize exposure for the winery events and weddings • Act as a host to
guests arriving to the vineyard directing them to a tasting bar or table • Collect payments and record data pertaining to income and expenses • Work with management in order to handle
complaints and dissatisfied customers • Assist office with administrative tasks: phone calls, emails, etc. • Ensure the facility is properly maintained and organize clean - up and repairs • Hire and supervise part time event staff • Act as a concierge for
guests, providing recommendations
on hotels, restaurants, wineries, breweries, and other activities in the area • Other assignments as needed
His post
on thepragmatist's
guest post (previous post) is also a thinly - veiled
complaint.
The first
complaint you're going to get from your
guests is about the configuration of the sticks — as is the case with the GamePad itself, both sticks are
on the upper face of the controller.
Riley's
complaints about BHQFU will sound familiar to anyone who has spent time talking about the school: its community was a conglomeration of preexisting friend groups; classes were either overcrowded or poorly attended; the policies
on payment for teachers and
guest speakers were uneven and opaque.
Act as Manager
on Duty while working, resolving
guest complaints to ensure an outstanding experience for each
guest
Common job duties seen
on a Dining Room Supervisor resume sample are creating staff schedules, greeting
guests, accommodating special requests, solving customer
complaints, filling reports, ordering supplies, and making sure the dining area is clean and organized.
Common duties listed
on a Dining Room Manager resume sample include supervising servers, coordinating kitchen staff, scheduling employees, greeting
guests, solving customer
complaints, and developing restaurant procedures.
Examples of
Guest Service Representative tasks seen
on successful sample resumes are greeting
guests, answering to their inquiries, handling the accommodation process, making service recommendations, and solving
complaints.
Essential work duties seen
on a Housekeeping Inspector resume example are conducting cleaning inspections, preparing work orders, observing daily operations, assessing housekeepers, making sure cleanliness conditions are met, and solving
guest complaints.
CAREER HIGHLIGHTS • 5 + years» extensive experience in different Front Desk roles • Highly skilled in customer services activities — both
on the telephone and in person • Special talent for handling
guests regarding registration, check - in, and check - out • Proficient in managing cash and credit cards • Proven record of servicing
guests»
complaints and resolving problems in a friendly manner
Handle the tasks of providing information
on hotel facilities and services and responding to
guest complaints
Trained event staff employees
on customer service protocols and handling pricing
complaints as well as limited accessibility for handicapped
guests, resulting in an increased level of employee productivity
Prepare reports
on property incidents such as
guest accidents, personal property damage, theft, and
guest complaints
Resolve any issues /
complaints that have been detailed
on the incoming
guest reviews and take appropriate action as needed.
DESTINATION HOTELS AND RESORTS, Saint Albans, VT (12/2012 to Present)
Guest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company pol
Guest Service Agent • Welcome
guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist
guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each
guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company pol
guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that
guests» luggage is delivered to their assigned rooms • Issue room keys and provide
guests with information
on using and caring for them • Assist
guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle
complaints by ensuring that prompt actions are taken in accordance to company policies
KEY ACHIEVEMENTS • Acquired a corporate account worth $ 50000 annually, by providing exceptional first contact services to company director, dining in one of the restaurants within the hotel • Streamlined the
guest reservation process by introducing online reservations and check - in modules • Introduced wake - up call procedures which resulted in positive
guest feedback
on an average of 9/10 • Manned the front desk for 15 hours straight
on an extremely busy day, without a single
complaint or concern being recorded
• Issued room keys or cards to
guests and provided them with information
on how to use them • Ascertained that front desk area is properly cleaned and maintained at all times to project a positive image of the hotel • Oversaw cash handling and accounting procedures, and provided assistance with audits during assigned shifts • Resolvde
guests»
complaints in a prompt manner to ensure satisfaction and return business
Essential Duties · To welcome and serve all
guests in an efficient, courteous and friendly manner whether face to face,
on the phone or via email · To handle all
guest compliments, comments, observations and
complaints in a timely and effective manner, achieving
guest satisfaction · To reserve, register and check out
guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of
guest history · To process credit card authorizations for each
guest upon arrival and as needed during stay · To accurately post charges to group,
guest, member and house accounts when necessary · To forward messages to departments with regards to
guest requests and expectations and to follow up
on requests with the
guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each
guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate
guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).
The Westin — St. Louis, MO 2011 — Present Valet Parking Attendant • Greet
guests and employees professionally and graciously • Open and close vehicle doors for
guests arriving or departing the premise • Anticipate
guest needs and demonstrate a genuine desire to meet and exceed them • Respond to all
guest and visitor inquiries and resolve
complaints accordingly • Record visitor name and inquire as to the nature of visit • Inspect the outer body of every vehicle and note any dent
on the ticket
Handle any
complaints and service recovery as needed with the supervision of Front Desk Manager * Check in / out
guests as they arrive and leave the property / room changes * Inform
guests on daily...
• Highly skilled in anticipating
guests» requirements and respond quickly and acknowledge all
guests • In - depth knowledge of verifying registration card information with the
guest • Demonstrated ability to answer telephone using correct greeting and telephone etiquette Hands -
on experience in communicating important
guest information to designated departments and employees • Knowledge of obtaining back - up information for
guest credit / payment method and enter into system; collect cash and arrange change when required • Track record of maintaining positive
guest relations at all times • Proven record of resolving
guest complaints and ensuring
guest satisfaction • Able to maintain complete knowledge of services, rates and activities at all times • Proven ability to direct Bell Person to accompany
guest and transfer their luggage to the room • Thorough understanding to resolve discrepancies
on the room status report with Housekeeping • Comprehensive knowledge of processing adjustment vouchers, paid - outs, correction vouchers and miscellaneous charges • Substantial knowledge to match the bucket check to in - house
guest ledger report and convey inconsistencies to Manager
Increase
guest satisfaction levels by delivering improved products; assess
guest complaints and follow up
on issues.
Interacts with
guests to obtain feedback
on product quality and service levels; effectively responding to and handles
guest problems and
complaints seeking assistance from supervisor as necessary.
Showing all
guests respect, providing for their needs and ensuring that
guests receive superior service which can be attained by anticipating, mitigating, and / or resolving issues /
complaints, and by checking
on each
guests» experience during their visit.
Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Stored clean equipment and utensils Supervised and coordinated activities of cooks and workers engaged in food preparation Took beverage orders from serving staff or directly from patrons Transferred supplies and equipment between storage and work areas Took orders from patrons for food or beverages Used all food handling standards Wrote patrons \» food orders
on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff Communicated with customers regarding orders, comments, and
complaints Complied with scheduled kitchen sanitation and ensured all standards and practices were met Made and served drinks to
guests and cocktail servers following established guidelines, procedures, and policies Maintained contact with kitchen staff, management, serving staff, and customers Facilitated prompt and accurate seating and service of all
guests.