Not exact matches
Areas of Interest: To make effective use of my skills and knowledge in installing,
operating, maintaining and
troubleshooting software and hardware applications
Analyzing and
troubleshooting the network
operating system, hardware and the compatible
software applications
Assisted in creation and testing of new
software and
troubleshoot operating systems related problems
Skills relevant to this position and found on applicants» resumes include developing and improving upon existing
software; overseeing,
operating, and maintaining equipment to detect high - energy cosmic rays at the experiment site; and participating in large - level hardware
troubleshooting and design.
SOFTWARE SKILLS: Windows Vista, XP, 2003 2008
Operating Systems Exchange 5.5, 2003 Active Directory Application Installation, Configuration and Support SQL Database Development Website Management and Development NETWORKING SKILLS: TCP / IP Networking WAN Client - Server Applications UNIX Windows NT, 2003/2008 Network Servers Installation and Configuration IIS Installation and Configuration Web Hosting Web Servers Network and Server
Troubleshooting Network and Systems Monitoring Tools / Packages HARDWARE SKILLS: IBM Compatible PC Configuration and Installation Server Hardware
Troubleshooting Network Cards Hubs Switches
Typical job responsibilities include developing systems, carrying out maintenance activities, installing
software applications, preparing performance reports, collaborating with other system engineers, and
troubleshooting issues related to UNIX
operating systems.
Supported game
software and hardware,
operating systems and network communications by
troubleshooting related issues.
Associates Degree or higher Microsoft Certification required Experience with Hyper - V and VMWare Competency installing / maintaining Microsoft Server
operating systems Proficiency with various disaster recovery and antivirus
software Applied understanding of MS Exchange, Office 365, MS SQL, IIS, RDS Proficiency configuring switches / VLAN / routers / VPN / NAS / WAP Expertise configuring / maintaining Win7 and Win10 Effective
troubleshooting of MS Office, Outlook, and browsers U.S. Citizen or Green Card holder
• Over 6 months» hands - on experience in installation,
troubleshooting, and configuration of computer systems • Hands - on experience in A / V input and output devices, buses,
operating system and application
software • Profound ability to investigate and examine technical problems • Working knowledge of Windows 8, Vista, DOS and XP
operating systems • Familiar with LAN and WAN protocols and topologies
• Assisted end - users in
troubleshooting and resolving IT issues • Sent tickets to appropriate departments utilizing ticket tracking system • Solved workstation - related minor problems Installed
operating system,
software, antiviruses and patches • Maintained documentation of processes and tickets
TECHNICAL EXPERTISE • Installation: All kinds of hardware (Branded and non-branded), windows,
software, applications, and antivirus •
Troubleshooting: Failure identification, desktop / laptop / printer break - fix, servers and workstations management •
Operating Systems: Windows, Linux, and Macintosh • Computer Networks: LAN / WAN / MAN, Cabling • User Account Management and Training • Customer Service / CRM • MS Office Suite
Installed
software, patched, and maintained system performance by performing system monitoring and
troubleshooting system hardware,
software, networks and
operating systems.
Provide a variety of help desk activities, assist with imaging PCs, analyze
software and
operating systems, assist with IT installations, user administration and
troubleshooting.
SUMMARY OF QUALIFICATIONS • 9 + years of extensive experience in solving computer and network related problems • A +, MCSE and CCNA Certified • Highly skilled in
troubleshooting hardware,
software, LAN, WAN and
operating system issues • In - depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals and bar - code scanners • Expert in hardware repairs such as video cards, motherboards, and hard drives in addition to a number of
software programs
Administered
operating system and desktop
software installation, PC upgrading and network
troubleshooting
• Act as the first point of contact for customers or users looking for solutions to their information technology problems • Coordinate and schedule information technology support through tickets • Review incoming tickets and determine priorities by figuring out which ones need the most help • Respond to tickets by providing step by step guides or asking for additional information • Communicate with customers to keep them in the loop about service ticket progress • Interview customers directly or over the telephone to acquire details of problems with their computers or peripherals • Assist customers by working out reasons for faults and explaining why they transpired •
Troubleshoot software and hardware issues including license problems, file corruption and component malfunction • Set up new computer systems and peripherals and upgrade existing ones • Install and configure
operating systems and monitor and maintain networks and systems • Set up new user accounts and profiles and handle any corresponding password issues • Resolve incidents with peripherals such as printers, copiers and scanners • Track daily performance of systems and conduct analysis in order to improve system performances
Installed, configured, and
troubleshoot operating systems, engineering
software, Microsoft Office Suite, RSAT.
• Arbitrate
software application installation and upgrading processes, system inspection and
troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and
software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general
troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and
software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based
troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest
Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors
Troubleshoot hardware,
software, printer, installation, application
software, email and
operating systems issues
OBJECTIVE: To demonstrate the ability to install, configure, administer, and
troubleshoot PC hardware,
software applications, functional network
operating systems, infrastructure services, network security and TCP / IP protocols in a Microsoft Windows Server Environment.
Piller Inc, Middletown • NY 2002 — 2005 Field Services Technician Provided maintenance and repairs for moderately complex work orders with normal to critical deadlines,
operated independently to
troubleshoot hardware /
software and peripheral equipment problems, and setup, install, configure, maintain, relocate, and / or repair various electronic computing and communications equipment.
HIGHLIGHTS OF QUALIFICATIONS * 21 years experience in Computer Systems Analysis (hardware and
software) * Diagnostics, repair and
troubleshooting techniques * Demonstrated hands - on experience in the installation, configuration and maintenance of
software systems Windows
operating systems, peripherals, drivers and
software utilities * Analytical problem - solver, skilled at identifying customer's problems and providing the req...
QUALIFICATION SUMMARY Demonstrated success in application administration,
software release, custom development with varied COTS enterprise
software, file transfers across platforms /
operating systems (including conversion for formatting / platform),
troubleshooting first / second level escalations, knowledge sharing at all levels, peer development, team building and motivation, documentation, subordinate review.
Provided customers,
software installation, programming, training, and web site design / maintenance * Remote PC Support, vlookups, hlookups, Sumif and Countlf statement * IT professionals and help desk agents with remote
troubleshooting of hardware and
software /
operating systems ranging from Windows XP to Windows 8
operating systems across 40 + types of Dell branded systems.
Tags for this Online Resume: Support, Technical Support,
Troubleshooting, Layout, Security, Database, Management,
Operating Systems, Active Directory, Configure,
software
Tags for this Online Resume:
Troubleshooting, Local Area Network, Services, Unix,
Operating Systems, Samba, Security, Servers, SFTP, linux,
software
QUALIFICATIONS: * Comp TIA A + Certified Technician Excellent problem solving and
troubleshooting hardware and
software issues
Operating System installations & upgrades Strong team player with ability to work independently Ability to adapt to any environment, fast learner can be self - taught Dependable, trustworthy and hard working Strong assembler skills
Key Highlights: • Planned, installed, configured,
troubleshooted, maintained, and upgraded hardware and
software interfaces with various
operating systems.