Performs an array
of clerical duties to assure successful
operation of the rehabilitation department such as faxing documentation to the appropriate provider, scanning documentation into
electronic health records system, handling file maintenance, relaying information to the appropriate staff member, responding to patient inquires in an appropriate timely manner, processing mail, and ordering supplies.
Client Services Supervisor — Duties & Responsibilities Responsible for
electronic payroll system
operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient
operations Maintain working knowledge
of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service
records detailing pricings, sales, activities reports, and other pertinent data Manage company financial
records providing detailed, accurate account
of transactions and financial
health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales