Highlights Strategized to identify and implement cost - cutting measures Consistent track record of meeting budget and
operational goals Exceptional team building Contract negotiation Client communication Budget management Quality control Experience General Manager 4/1/2010 — Current Star Industries Inc. — Plainfield, OH Ensured quality control across departments.
Not exact matches
CAREER SUMMARY Results driven bank branch manager, recognized for
exceptional ability to demonstrate leadership in complex
operational environments, able to establish clear vision of work
goals and guide others towards achieving said
goals.
Delivered
exceptional training initiatives for staff personnel, exceeded
operational goals for all performance measures, and kept all restaurant management apprised of all new marketing and sales initiatives that resulted in increased revenue growth and «brand» awareness, for staff of 85.
• To obtain a position as an Office Aide at Goodwill of Central Arizona employing
exceptional skills in administrative and clerical practices, targeted at meeting the office's
goals for smooth
operational functionality.
I wish to align myself with an organization where my Management, Customer Service and Human Resources expertise can be fully utilized to achieve
operational goals,
exceptional customer service and employee retention and engagement.
Professional Experience JP Morgan Chase (Tempe, AZ) 3/2006 — Present Assistant Vice President — Prime Securitized Collections (4/2010 — Present) • Recommend and implement specific procedures to ensure maximum effectiveness and efficiency of service, while establishing efficient
operational policies, technological support systems and budgets • Assist in long - term strategic planning for related departmental section, ensuring the attainment of all departmental
goals through detailed reporting, trend utilization, and performance tracking • Hold responsibility for the compilation and analysis of statistical data relative to unit productivity, monitoring live calls and providing feedback to staff, coaching, and issue resolution concerning collection and loss mitigation activities • Manage various teams of supervisors, including personnel issue resolution and functional task delegation • Utilize
exceptional problem solving abilities while dealing with conflicting financial and personnel variables, developing and recommending viable courses of action as required • Ensure timely performance management of all staff, communicating expectations and closely supervising job functions • Travel to Manila to train staff on loss mitigation processes, train supervisors on procedural adherence, develop customer satisfaction, negotiations, and conflict management documents, and facilitate training class utilization