Eager to apply strategies and initiatives to improve
organizational performance as a BPO / Call Center Operations Manager; a consummate professional with a wealth of experience in business operations, call center management, and running multiple client and vendor relationships in both domestic and off -...
Not exact matches
Employees were more likely to experience greater self - worth
as organizational members, more likely to help their coworkers and more likely to care about the organization's
performance.
Such risks, uncertainties and other factors include, without limitation: (1) the effect of economic conditions in the industries and markets in which United Technologies and Rockwell Collins operate in the U.S. and globally and any changes therein, including financial market conditions, fluctuations in commodity prices, interest rates and foreign currency exchange rates, levels of end market demand in construction and in both the commercial and defense segments of the aerospace industry, levels of air travel, financial condition of commercial airlines, the impact of weather conditions and natural disasters and the financial condition of our customers and suppliers; (2) challenges in the development, production, delivery, support,
performance and realization of the anticipated benefits of advanced technologies and new products and services; (3) the scope, nature, impact or timing of acquisition and divestiture or restructuring activity, including the pending acquisition of Rockwell Collins, including among other things integration of acquired businesses into United Technologies» existing businesses and realization of synergies and opportunities for growth and innovation; (4) future timing and levels of indebtedness, including indebtedness expected to be incurred by United Technologies in connection with the pending Rockwell Collins acquisition, and capital spending and research and development spending, including in connection with the pending Rockwell Collins acquisition; (5) future availability of credit and factors that may affect such availability, including credit market conditions and our capital structure; (6) the timing and scope of future repurchases of United Technologies» common stock, which may be suspended at any time due to various factors, including market conditions and the level of other investing activities and uses of cash, including in connection with the proposed acquisition of Rockwell; (7) delays and disruption in delivery of materials and services from suppliers; (8) company and customer - directed cost reduction efforts and restructuring costs and savings and other consequences thereof; (9) new business and investment opportunities; (10) our ability to realize the intended benefits of
organizational changes; (11) the anticipated benefits of diversification and balance of operations across product lines, regions and industries; (12) the outcome of legal proceedings, investigations and other contingencies; (13) pension plan assumptions and future contributions; (14) the impact of the negotiation of collective bargaining agreements and labor disputes; (15) the effect of changes in political conditions in the U.S. and other countries in which United Technologies and Rockwell Collins operate, including the effect of changes in U.S. trade policies or the U.K.'s pending withdrawal from the EU, on general market conditions, global trade policies and currency exchange rates in the near term and beyond; (16) the effect of changes in tax (including U.S. tax reform enacted on December 22, 2017, which is commonly referred to
as the Tax Cuts and Jobs Act of 2017), environmental, regulatory (including among other things import / export) and other laws and regulations in the U.S. and other countries in which United Technologies and Rockwell Collins operate; (17) the ability of United Technologies and Rockwell Collins to receive the required regulatory approvals (and the risk that such approvals may result in the imposition of conditions that could adversely affect the combined company or the expected benefits of the merger) and to satisfy the other conditions to the closing of the pending acquisition on a timely basis or at all; (18) the occurrence of events that may give rise to a right of one or both of United Technologies or Rockwell Collins to terminate the merger agreement, including in circumstances that might require Rockwell Collins to pay a termination fee of $ 695 million to United Technologies or $ 50 million of expense reimbursement; (19) negative effects of the announcement or the completion of the merger on the market price of United Technologies» and / or Rockwell Collins» common stock and / or on their respective financial
performance; (20) risks related to Rockwell Collins and United Technologies being restricted in their operation of their businesses while the merger agreement is in effect; (21) risks relating to the value of the United Technologies» shares to be issued in connection with the pending Rockwell acquisition, significant merger costs and / or unknown liabilities; (22) risks associated with third party contracts containing consent and / or other provisions that may be triggered by the Rockwell merger agreement; (23) risks associated with merger - related litigation or appraisal proceedings; and (24) the ability of United Technologies and Rockwell Collins, or the combined company, to retain and hire key personnel.
People «are daunted by the task and believe it requires inauthentic, uncomfortable behavior and is an activity that is inconsistent with focusing on job
performance,» says Jeffrey Pfeffer, a Stanford professor of
organizational behavior, who covers the subject of networking
as part of his Paths to Power elective course.
With an
organizational constitution in place, you'll have clear standards for values
as well
as clear standards for
performance.
To measure our success in these areas, we track meaningful metrics such
as employee engagement and satisfaction (i.e., employee volunteering, employee giving and results of the
Organizational Health Index survey), total employees receiving
performance reviews, average hours of training, turnover rates and rate of return from leave.
Her recent focus includes increasing the diversity of organizations
as a means to significantly enhance
organizational performance.
But
as new institutions, departments, and programs arose, most adopted a new
organizational paradigm focused on project - based work, short - term contracts, international workforce mobility, and quantitative
performance indicators such
as publication numbers and impact factors.
Research has established that the perception of scientific merit is affected by past
performance — such
as association with high - ranking departments or institutions and previous funding and publication records — and by access to
organizational resources (12).
NYC, Seattle About Blog At gothamCulture, our consultants provide critical insight to leaders who desire to use
organizational culture and leadership
as key drivers of
performance.
At gothamCulture, the consultants provide critical insight to leaders who desire to use
organizational culture and leadership
as key drivers of
performance.
As with so many
organizational performance pursuits, we need a blend of the right people, the right processes, and the right technology to make an actual difference and implement personalized learning effectively.
As the inaugural Executive Director of the Stanford Center on Philanthropy and Civil Society (Stanford PACS), Kim Meredith has been responsible for strong financial
performance and
organizational growth including scaling the Stanford PACS budget eight times in five years.
One thing common, regardless the size, is that this process is valued
as a constant need, to develop talent and align individual
performance with
organizational objectives.
In professional training the aim of Instructional Design is to improve employee
performance,
as well
as to increase
organizational efficiency and effectiveness.
There is a real need, both for the individual and the organization, for L&D to help elevate
performance,
as well
as individual and
organizational capability.
This suggests that leaders must be concerned both with
organizational functions typically attributed to leadership — working on sustained system improvement and enticing and empowering staff to achieve top
performances —
as well
as with
organizational functions typically credited to management — working within the system and organizing regularized and predictable operations.
Knowledge transfer can be defined
as «the effective and continuing application by learners — to their
performance of jobs or other individual,
organizational, or community responsibilities — of knowledge and skills gained in learning activities «(Broad, 1997, p. 2).
NYC, Seattle About Blog At gothamCulture, our consultants provide critical insight to leaders who desire to use
organizational culture and leadership
as key drivers of
performance.
Must have experience in
performance management and professional development of multi-disciplinary staff members including Directors, Managers, hourly employees,
as well
as management of and collaboration with a Board of Directors and Committee members in their
organizational functions
NYC, Seattle About Blog At gothamCulture, our consultants provide critical insight to leaders who desire to use
organizational culture and leadership
as key drivers of
performance.
The Accelerator will help to: advocate for changes in public and private - sector policy to support and empower women to engage in all levels of energy services delivery; connect women working in energy services delivery with others who can help build their capacity, mentor them, or serve
as role models; and connect businesses with best practices in
organizational policy and female representation across both management and workforce to each other, and to those who seek to improve
performance.
«We are starting to see signs of big company disease, such
as low individual
performance and
organizational redundancies,» he wrote at the time.
As a Certified Public Accountant, I am an accomplished communicator, with excellent
organizational, decision making, and time management skills and have a proven track record of consistently meeting and regularly surpassing demanding
performance goals.
NYC, Seattle About Blog At gothamCulture, our consultants provide critical insight to leaders who desire to use
organizational culture and leadership
as key drivers of
performance.
As an organized and motivated professional with experience providing comprehensive administrative and operational support to optimize
organizational performance and efficiency, I am confident that I would be a valuable asset to your team at the Jensen Museum.
Your Executive Coach will partner with you in your career and
organizational advancement while offering a balanced perspective while helping you in making the tough decisions, asking the tough questions, serving
as critical sounding board, sharing insight, assisting you in building greater confidence and providing strategies that to help you achieve improved
performance while moving the organization ahead.
Create this Resume Ashley Keels 2552 Layman Avenue Fayetteville, NC 28306 (999)-615-3937
[email protected] Objective: To be able to work
as sales manager in a stable organization where my demonstrated expertise in streamlining process, management training and
organizational development will be fully maximized to achieve optimum
performance of the company.
As such, supervisors are representatives of the organization to a greater degree than ordinary employees, and the higher their position, the more they can impact both actual and perceived
organizational performance.
Comprehensive candidate assessments, rigorous and proven, are aligned with the
performance objectives,
as well
as cultural and
organizational fit.
Successful resumes in the field make display of qualifications such
as organizational skills, human resources development, marketing and budgeting,
performance evaluation, and computer competences.
Steve is recognized by clients and peers
as a leader in the fields of executive coaching, leadership development, leading change, high - value relationship skills, and facilitating
organizational alignment,
performance, and results.
As a United States Active Air Force NCO, demonstrating excellent business acumen, able to administer dependable and strategic budgetary
performance planning, directing, consulting, and managing all facets of administrative resource management of Government Travel Card and Defense Travel System and assist in the oversight of the Government P - Card to successfully achieve targeted
organizational goals.
Sample Resumes Create Resume Sample Management And HR Consultant Resume OBJECTIVE Serve
as a lead expert resource for strategic business initiatives, workforce development and analytics, human resource management, workplace best practices,
organizational enhancement, project management,
performance measurement, government relations, communications and other
organizational consulting functions.
Although my resume will give you a comprehensive overview of my experience, here are a few highlights of my qualifications: • MBA with double majors in Finance and Administration • 2 years of work experience at A.M. Castle & Co.
as an Administrative Specialist with outclass
performance overseeing all branch administrative and operational duties including; business partner collaboration, process and approving customer transactions
as authorized, also ensuring every business unit conforms to internal and external compliance laws and requirements • Track record of managing detailed and significant projects, including, one awarded
as the best research project in Boston University 2012, about effects of weak administration on an organization • Demonstrated ability to adapt and independently perform duties in a dynamic environment • Proactive and energetic attitude with proven leadership, management and
organizational skills • Achieved 100 % compliance in 2011 - 2012 and was rewarded with three times regular bonus
as a
performance incentive
To leverage my practical experience in creating, testing, and implementing enterprise solutions
as well
as experience in integrating and testing
performance of applications of different machines in pre-determined and new engineering environments to drive
organizational objectives and fulfill client requirements.
PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise
performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of
performance reviews * Deliver
performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over
performance status * Assist with training
as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center
performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and
as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent
organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.
Maintain and update human resources documents, such
as organizational charts, employee handbooks or directories, or
performance evaluation forms.
* A top performer
as an individual contributor and team leader, focused on team
performance and
organizational missions.
An accomplished leader and strategic business developer with a successful background orchestrating sales team
as well
as elevating
organizational performance through positive leadership and creative solution selling skills.
At gothamCulture, the consultants provide critical insight to leaders who desire to use
organizational culture and leadership
as key drivers of
performance.
Director of Human Resources / HR Consultant — Professional Duties & Responsibilities Oversee the planning, direction, and management of all HR - related activities including staff recruiting, candidate tracking, personnel screening and testing, and hiring processes in accordance with Affirmative Action and Equal Opportunity Employment regulations Support senior management to develop and maintain personnel policy and ensure compliance with all standards, authoring and implementing new policies and procedures
as needed along with creating HR procedure manual Serve
as lead analyst for compensation reviews,
performance and pay - scale benchmarking, market studies, and salary structure decisions, also creating
organizational / staff planning charts for all departments and all positions Create and deliver firm - wide staff new - hire orientation, training and development programs, and
performance evaluations utilizing a competency - based appraisal system which leads to focused training and development programs based on common and individual areas of
performance deficiency Manage all aspects of workers compensation and unemployment claims on behalf of employer, attending hearings and participating actively in all related meetings Hold responsibility for all benefit negotiations, administration, and plan reviews, promoting compliance with and effective execution of IRS / DOL regulations, ERISA, HIPPA, and all audit - related processes Implement and sustain safety programs while performing regular safety - policy trend analyses to identify critical issues, developing corrective action plans to ensure compliance with applicable safety, health, and environmental regulations including OSHA and other applicable laws Consult with management regarding employee - and labor - related issues to resolve conflicts in a professional manner, conducting grievance hearings and negotiation agreements with worker representatives within the provisions of any applicable contract Provide relevant guidance and administration to the development of human resources site on firm intranet, housing online - employment forms, manager resources, job postings, and HR - related forms and documents Develop valuable staff relationships to improve workplace morale
as well
as maintain positive business relationships with all related brokers and vendors
Investigations and Law Enforcement — Selected Duties & Responsibilities Build and implement investigations programs and security solutions to enable effective
organizational administration, threat detection / elimination, conflict / issue resolution, and other critical discovery functions Utilize various technical applications, including cameras, A / V equipment, transmitters, recorders, and bugs, to generate valuable information and isolate parties responsible for criminal and civil malfeasance Create issue and security reports to enable development of new policies and procedures aimed at preventing further wrongdoing and protect valuable resources team Integrate investigative principles into corporate strategic mission, ensuring management and program accountability, proactive prevention of discrimination, case efficiency, and legal analysis Perform security and crime analyses of firm infrastructure against related compliance requirements
as well
as on - going vulnerability assessments to continuously mitigate risk Develop investigatory standard documents to serve
as guide and rules resources to promote fair and legal probes Supervise related departmental staff, including
performance plan development and assessment, technical oversight, personnel recruitment and training, staff discipline, and other pertinent functions Work
as a member of the corporate incident response team in the execution of all related tasks, including incident response plan development, damage minimization, resource restoration, and firm integrity protection Communicate all issues and user feedback to members of management, law enforcement professionals, and other interested parties, generating situational reports and follow - up recommendations based on investigatory results Maintain a strong working knowledge of all software, hardware, applications, techniques, trends and other critical tools which aid in effective investigation React quickly based upon limited and confidential information, drawing upon extensive police and military experience in tense, complicated situations Collaborate in the preparation of necessary legal documents, including search and arrest warrants Assist management with various other duties
as assigned
Key Accomplishments and Contributions
as an Accounting / Accounts Manager • Collected payments on delinquent accounts through persuasive communication and negotiation skills, resulting in a significant increase in accounts receivable and decrease in the company's loss • Improved processes in relation to internal audits compliance and ensured tax, legal, and
organizational compliance with payroll regulations and procedures,
as well
as internal policies • Monitored proper controls or systems to effectively manage inventory levels and control all costs • Analyzed operational
performance to maximize operations and made effective recommendations
Accounting and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge of various accounting principles, regulations, tax codes, and applications, continuously applying changes to accounting landscape to current responsibilities Apply various accounting rules and procedures to critical tasks, including the review and approval of journal entries, data and financial reconciliations, balance sheet and income statement accounting, cash flow analyses, account collections, capital utilization and on - going budgetary considerations Provide relevant oversight and administration to all aspects of business finance, including billing and collections, payroll execution, vendor relationships, payroll and salary management, and other pertinent functions Perform regular book reconciliations and variance resolutions to ensure audit - ready financials and provide continuous relevant insight into the financial health of the company, in both a regular and ad - hoc manner, to company management Manage important and sensitive financial documents, receipts, and invoices on a daily basis, providing organization for audit assistance and execution
as well
as compliance with various accounting standards Perform analysis, research and evaluation of current accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management to payroll Utilize technological resources, including software and accounting applications, to track all aspects of firm accounting and financial operations
as well
as prepare important and sensitive tax documents related to all aspects of
organizational operations Collaborate with respect to effective communication between all departments and coordinate all daily business operations with other leadership staff and other personnel Work closely with and support senior - level management in budgeting and corporate planning strategies Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties
as assigned to facilitate efficient administration and operations, making appropriate and effective recommendations with respect to
performance optimization
Sales Representative — Duties & Responsibilities Direct sales and customer service ensuring professional and profitable operations Draw upon considerable medical training and experience to identify and meet client needs Consistently recognized
as company leader in sales, customer service, and team development Streamline
organizational structure and workflow resulting in enhanced company efficiency Set and strictly adhere to departmental budgets and project timelines Design and implement staff development programs enhance team skill sets Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking, in personal sales, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Build and strengthen relationships with key clients, partners, and community leaders Develop a rapport with customers and orient them to various products and services Maintain customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their
performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Non-Profit Program and Operations Coordinator — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while executing various program administration functions, overseeing operations and ensuring both efficient
organizational communications and processes Collaborate in all phases of strategic planning with other members of management team, including program mission, marketing and public relations, vendor and volunteer management, member services and systems implementation Demonstrate leadership with respect to program direction, fundraising strategies and project management Provide continuous assessment of key considerations, potential issues, and the utilization of available resources, while furnishing oversight and guidance regarding effective donor recruitment and recognition strategies Perform needs - based and situational assessments of policies and procedures to evaluate program effectiveness, improve operational efficiency, manage and reduce costs, and promote both staff and member satisfaction Utilize talent among team members with focused training efforts, effective collaboration and the promotion of a
performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in effective marketing, relations, administration and program operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Facilitate the effective execution of all related administrative and financial aspects of non-profit management, while analyzing and presenting important information to executives, stakeholders and other relevant parties Ensure the organization and maintenance of relevant information in confidential, secure, and efficient manner
as well
as adherence to all stated laws, statutes, policies, procedures and guidelines with application in the non-profit arena Support the creation and implementation of
organizational marketing and operations strategies while tracking
performance versus internal and external benchmarks, focusing on both program growth
as well
as cost management Develop and maintain a strong working knowledge of related products, services, techniques and relevant tools
Event Planning and Entertainment Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing event administration functions, overseeing client management operations and ensuring both efficient
organizational communications and processes Collaborate in all phases of strategic planning with other members of management team and third - party vendors, including resource management, logistics, contract negotiations, marketing and public relations, issue resolution and client services Demonstrate leadership with respect to event direction, artist and talent development, and strategic marketing campaigns Provide continuous assessment of key considerations, potential issues, and resources utilization, while furnishing oversight and guidance regarding effective policies and procedures, process management and participation trends Perform needs - based and situational assessments of policies and procedures, utilizing several tools, to evaluate event effectiveness, improve operational efficiency, manage and reduce costs, and promote both employee and client satisfaction Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, and the promotion of a
performance - based work environment that leverages individual talents for group benefit Develop and supervise support staff to aid in effective marketing, relations, administration, and event operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Promote the effective execution of all administrative and financial aspects of event and client management, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking
performance versus internal and external benchmarks, focusing on both revenue generation
as well
as cost control Maintain a strong working knowledge of related products, services, techniques and relevant tools
Operations Manager — Duties & Responsibilities Prepare complex technical standard operating procedures for
organizational implementation Oversee
organizational ethics and compliance training administration at facility level Develop and implement training to ensure workforce peak
performance Perform safety management studies and approve / disapprove proposed procedures Administer employee appraisals and increase employee motivation and
organizational citizenship Manage multi-million dollar air traffic control contracts Effectively lead culturally diverse workforce in domestic and international settings Develop and implement air traffic control flow procedures saving cliental thousands of dollars on a daily basis Serve
as liaison with cliental customers and mediate solutions resulting in increased customer investments Develop and administer varied software solutions for clients including KPMG, USAF, and the Chicago Board of Trade Oversee software projects through the various facets of developmental lifecycle Develop software applications using Visual Basic and SQL Server increasing business operation efficiency Create safety management systems which track aircraft incidents and trends Network and manage numerous air traffic control systems decreasing system downtime Develop an employee management system increasing operational efficiency Represent company brand with poise, integrity, and positivity
Import / Export Compliance Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while executing various operational, support and administrative functions and ensuring both efficient
organizational communications and on - going process enhancements Develop and maintain all trade compliance policies and operations procedures, updating regularly according to regulatory enhancements initiated by the US government and other related agencies Provide continuous assessment of all execution and resource utilization tasks, while furnishing oversight and guidance regarding process efficiency, delivery and receiving requirements and schedule adherence Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both staff and client satisfaction, and ensure adherence to related quality control standards Utilize talent among team members with focused collaboration and the promotion of a
performance - based work environment that leverages individual talents for group benefit Prepare complex licenses and agreements in support of all programs, including temporary / permanent export licenses (DSP 5, 6, 61, 73 and 74), foreign employment licenses, technical assistance agreements and amendments, warehouse distribution agreements and other functions Ensure adherence to all Bureau of Tobacco Firearms and Explosives (BATFE) compliance, including submission of permits (ATF 2, 3, 5, 6 and 9), USG and foreign transfers / variances, record - keeping requirements, destructive device movement and shipping requirements Address key client, personnel, and management queries and resolve them in an expedited manner, promoting sustained operational growth through business retention and the leveraging of available resources Oversee critical functions related to technical data transfers and data management, foreign travel and foreign visitor requests Educate, supervise and lead staff in the execution of all related functions, including the execution of audits and briefings Maintain a strong working knowledge of products, services, techniques and relevant tools, while committing to continued advanced technical education with respect to complex concepts and studies
as related to position function Act
as a liaison between clients, vendors, support staff and other management partners to facilitate information flow