Not exact matches
Other great
features include multichannel support via phone, chat, and social networks as well as smart knowledge base suggestions, time tracking to know how long you're spending on tickets, integrated community forums,
gamification for agents, mobile accessibility, and integration with more than 30 applications you may already be using.
On the
other hand, if you feel that your learners may benefit from eLearning games and scenarios, then you may want to go with a Learning Management System that will help you develop a more interactive eLearning strategy that focuses on
gamification features.
Smartphones have become mainstream,
gamification has seen a massive rise in popularity and whatnot; learning and performance management systems have clearly reached a point where cost effectiveness, smooth integration with
other systems, and user friendliness are much more important than constantly releasing new
features.
Check for branching and
other non-linear navigational
features, scoring mechanisms, social - learning
features such as polling, interactive video capability,
gamification features, and built - in question types.
While this case study
features usage of
gamification, we offer several
other engaging techniques.