Market Metrix, a recognized authority and leader in feedback solutions, consistently ranks Kimpton above
other hotel companies in luxury and upper upscale segments for customer satisfaction.
So how is it that Hammons has been able to maintain or increase revenues
while other hotel companies have suffered from double - digit revenue decreases?
Free Room Nights
Unlike other hotel companies, Hilton properties use a dynamic award pricing system to determine how many points are needed to get a free hotel night.
Wyndham Worldwide has been on a tear, making aggressive changes to their Wyndham Rewards program, expanding in vacation rentals and
acquiring other hotel companies.
Speaking of elite status, elite - level members
of other hotel companies» programs can get their status matched instantly thanks to Best Western's quick and easy «Status Match... No Catch» feature.
That's happened even
as other hotel companies have paid down more debt, says Jansen of Lehman Brothers, because competitors have failed to see earnings growth.
And
while other hotel companies have freshened up their brands, like Starwood with aloft, Accor with ibis and Best Western with Glo, the Hilton brands started to feel rather old fashioned.
Similar to
other hotel companies, members of the loyalty program receive a discount when booking directly through the hotel website.
«I don't think
any other hotel company uses their balance sheet nearly as much to spread their brand,» said David Loeb, a senior analyst at Robert W. Baird & Co. «Hyatt has great name recognition globally, but a much, much smaller footprint than the other major global brands.
Other hotel companies, including Starwood and Hyatt, are forming alliances with local developers to build a variety of properties, the consultancy reports.