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Served as first point of contact and provide general
information at Radiology and Orthopedic front desk Answered multiple telephone lines and routed appropriately through switchboard Obtained case - specific
information and
documents from clients and
other sources Accurately obtained authorizations and verified insurance upon arrival in Radiology and Orthopedics Departments Managed paper and electronic files to include; copying, routing, filing management of client
documents, agreements and health filings Registered patients and created new accounts Schedule appointments and confirm appointments for all locations Proofread work
product for typographical, grammatical, or spelling errors and scanning and copying projects.
Professional Experience Fourward Technologies, Inc. (Gallatin, MO) 1998 — Present President and Chief Technologist • Lead organization created to incorporate all technology derived from prior Stanford Research Institute consulting project, supervising the DPI through four generations of
product, and over 80 units in 15 years, as the new standard for eye movement research worldwide • Hold responsibility for the successful design, manufacturing, and maintenance of the Dual - Purkinje - Image Eyetracker as well as the maintenance of the Rodenstock Scanning Laser Ophthalmoscope • Provide relevant guidance, technical direction, and support to
product upgrades, system support, and peripheral development • Utilize analog and optical design experience to derive critical
documents and establish standardized manufacturing procedures for custom - built equipment from complicated design and development
information • Determine all testing procedures, designate material and
other vendors, and specify quality assurance standards • Supervise all related business administration and operational tasks as needed
Customer Service and Administration Duties & Responsibilities Interact with customers in a professional manner to improve the client experience, resolving queries and issues in a timely and professional fashion while making all customer needs the top priority Implement quality assurance processes to ensure administrative accuracy and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful
product / service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company
products and services, respective marketplace, competitor strategies, industry regulations, and
other pertinent
information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical
document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and
other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various
other duties as assigned
Business Analyst — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing critical operational, support and administrative analysis functions while ensuring efficient organizational communications and on - going process enhancements Collaborate in all phases of strategic planning with
other members of management team, including
document and inventory control, data management strategies, sales support, customer relations, issue resolution and industry competition Provide continuous assessment of critical business processes, while furnishing oversight and guidance regarding efficiency and performance optimization considerations Perform needs - based and situational assessments of policies and procedures to improve operational effectiveness, manage and reduce costs, promote both employee and client satisfaction, and ensure adherence to related quality control and profitability standards Utilize talent among team members with focused collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in effective administrative operations, report management, scheduling and
other relevant functions, delegating important tasks and assignments while providing timely follow - up to ensure task completion Support the effective execution of all financial aspects of business management, while analyzing, synthesizing and presenting important
information to executive staff, stakeholders and
other relevant parties Address key client, personnel and management queries and resolve them in an expedited manner, promoting sustained operational growth through staff communication and the leveraging of available resources Create and implement performance and efficiency benchmarks while tracking progress versus established industry metrics Maintain a strong working knowledge of
products, services, techniques and relevant tools, while committing to continued advanced technical education with respect to complex concepts and studies as related to job Act as a liaison between clients, vendors, support staff, and
other management partners to facilitate
information flow and drive efficiency
Professional Experience Telsource Corporation (Fairfield, NJ) 1996 — 2010 Sales Support Manager (Year — Year) • Analyzed and evaluated subcontractor proposals, performed cost / price analysis, negotiated Subcontracts Agreements and executed a wide range of contractual
documents; Non-Disclosure agreements (NDAs), and Teaming Agreements (TAs) • Monitored and managed contract change activity to prevent unauthorized work or scope creep • Composed responses to Request for Proposal (RFP), Request for
Information (RFI), and federal / state / local bidder's lists • Conducted strategic planning sessions with sales, product management, operations, subject matter experts, and senior management to gain understanding of the prospect and how to best position the RFP response • Re - wrote / edited information received from other departments and ensured information met requirements of RFP • Managed annual proof of compliance documents for customers • Developed and maintained boilerplate proposal, statement of work, and correspondence templates • Customized and maintained client specific order forms • Trained new hires on internal ERP system, Sant Suite, and departmental processes and
Information (RFI), and federal / state / local bidder's lists • Conducted strategic planning sessions with sales,
product management, operations, subject matter experts, and senior management to gain understanding of the prospect and how to best position the RFP response • Re - wrote / edited
information received from other departments and ensured information met requirements of RFP • Managed annual proof of compliance documents for customers • Developed and maintained boilerplate proposal, statement of work, and correspondence templates • Customized and maintained client specific order forms • Trained new hires on internal ERP system, Sant Suite, and departmental processes and
information received from
other departments and ensured
information met requirements of RFP • Managed annual proof of compliance documents for customers • Developed and maintained boilerplate proposal, statement of work, and correspondence templates • Customized and maintained client specific order forms • Trained new hires on internal ERP system, Sant Suite, and departmental processes and
information met requirements of RFP • Managed annual proof of compliance
documents for customers • Developed and maintained boilerplate proposal, statement of work, and correspondence templates • Customized and maintained client specific order forms • Trained new hires on internal ERP system, Sant Suite, and departmental processes and procedures