* Analyze, evaluate and
work to resolve customer inquiries and issues * Interact with customers in a courteous and professional manner * Effectively communicate issues and resolutions to customers and appropriate internal staff * Use judgment and problem - solving skills to solve customer problems * Use multiple screens of information simultaneously to address customer needs * Follow processes according to contact center standards to ensure contact handling accuracy and operational effectiveness * Use technology tools as directed and within established guidelines * Adhere to precise
work schedules, taking continuous phone calls for
extended periods of time * Answer prior authorization inquiries calls as well as research and resolve formulary and benefit issues * Consistently meet established productivity, schedule adherence, and quality standards * Performs
other duties as assigned by management Education / Experience: * High School Diploma or equivalent * Minimum one (1) year current /
recent Pharmacy Technician experience in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months of employment
Employees who are new to the workforce include
recent graduates, a parent who is entering the workforce (or re-entering following an
extended absence), and
other scenarios where the employee has limited
work experience.