The OnStar rep told us that this kind of
outage happened from time to time, and that there was a workaround: she would read out a list of the turn - by - turn directions, which we could record and play back to ourselves throughout the journey.
But there's no denying that bad service
from the MTA is taking its toll on New Yorkers: Subway ridership was down in 2016, the first
time that's
happening since 2009, and the system's packed trains and perpetual
outages may be
to blame.