Sentences with phrase «outbound call reports»

¥ Maintained and evaluated outbound call reports.

Not exact matches

Reported the service requests to the outbound calling team for soliciting feedback from the customers

Resumes for this position highlight such duties as working on requisition reports using Excel; attending and conducting strategy meetings with facility staffing managers to identify expectations, clarify processes, and provide regular updates; making 75 - 100 outbound calls per day; and identifying internal and external candidates for vacant positions in the facility.

Prepared audit expense reports and answered all inbound and outbound clients / customer / broker calls.

Quality Assurance Specialist — Home Healthcare Corporation, Serenada, Texas — September 2007 - October 2010 • Reviewed inbound and outbound calls for violations in company policy or credit and collection laws • Logged quality assurance scores in Excel • Communicated results and concerns to proper management through thorough reports • Created and distributed weekly employee evaluations identifying demonstrated strengths and weaknesses • Conducted customer follow - up calls to address poor scores and resolve concerns or complaints • Generated quarterly excel reports for management review

AREAS OF EXPERTISE * Administrative Reporting * Budget Management * Staff Scheduling * Change Management * Coaching and Development * Team and Relationship Building * Credit and Collections * Customer Sales Call Centers * Customer Service Call Centers * Inbound / Outbound Call Centers * Employee Relations * Risk Management * Hiring / Termination * Labor Relations * Training - New Hire, Continuous * Work Force Management

Responsible for preparing project result summaries, workload, and high cost reports while managing the inventory of equipment, such as, cables, coils, and ordering supplies as necessary Handled inbound and outbound calls regarding repairs, job status, cable installation, material reports, and Verizon customer concerns while resolving issues, record messages, dispatch field technicians and scheduling follow - up appointments.

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Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to redureporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduReporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client