Not exact matches
Candidate will work at multiple locations for a temporary period of time, support the banking
center in meeting
sales goals, and make
outbound calls.
Spark Networks HurryDate Host Manager of
Outbound Sales — Call
Center / USA — UT, Leihi Customer Service Representative / USA — UT, Leihi Production Artist / USA — CA, Los Angeles General Manager — Gospel Media / USA — CA, Los Angeles Senior Product Manager / USA — CA, Los Angeles Mobile Media Manager / USA — CA, Los Angeles More info: http://www.spark.net/careers.htm
Spark Networks HurryDate Host Manager of
Outbound Sales — Call
Center / USA — UT, Leihi Customer Service Representative / USA — UT, Leihi Human Resource Coordinator / USA — UT, Leihi Account Manager / USA — CA, Los Angeles More info: http://www.spark.net/careers.htm
Career Highlights HGST, Western Digital, San Jose, CA June 2017 - Present The world's largest storage company Inside
Sales Territory Manager for Data
Center Solutions South Central, North Central, & Massachusetts: All verticals supporting 5 Account Executives, Field Marketing, & Corporate Marketing Responsible for nurturing prospects via heavy
outbound prospecting and calling using email, LinkedIn, RainKing, Discover.org, e...
In a fast - paced inbound /
outbound call
center processed customer and
sales representative request for order entry, returns, credit issuance, tracking, delivery and invoicing in a timely manner via phone, internet, email and fax.
• Create schedules for each team member, and ensure that they carry out their duties accordingly • Manage the day to day running of the call
center by ensuring that all equipment is properly sourced • Implement call
center strategies and operations to ensure that the
center runs appropriately • Indulge in carrying out needs assessments and performance reviews to ensure smooth operations of the call
center • Oversee team members to ensure that that both inbound and
outbound calls are being handled properly • Ascertain that team members meet
sales goals given to them and those assigned to the team in general • Handle ticket generation and oversight duties, placing special focus on early resolution of clients» problems • Ascertain that all communications, records and data are timely updated and held in strict confidence
If you've worked in any of these positions you may be a good match for this position: Account Coordinator, Account Management Coordinator, Account Manage, Account Representative, Account Specialist, Administrative Assistant, Assistant Account Manager, Assistant Customer Care
Center Manager, Bellman, Benefit Coordinator, Bilingual Customer Service Representative, Business Service Representative, Call
Center Customer Support, Call
Center Lead, Call
Center Representative, Call
Center Supervisor, Cashier, Client Relations Associate, Client Relations Manager, Client Relations Representative, Client Services Coordinator, Client Services Representative, Client Service Specialist, Concierge, Customer Care Representative, Customer Relationship Specialist, Customer Service Agent, Customer Service Ambassador, Customer Service Associate, Customer Service Greeter, Customer Service Lead Customer Service Manager, Customer Service Professional, Customer Service Representative, Customer Service Specialist, Customer Solution Representative, Customer Support Associate, Customer Support Specialist, Client Support Manager, Customer Support Specialist, Flight Attendant, Front Desk Agent, Front Desk Associate, Front Desk Coordinator, Front Desk Manager, Front Desk Receptionist, Guest Service Agent, Guest Service Representative, Hostess, Inside Salesperson, Medical Receptionist, Online Customer Support,
Outbound Calling Representative, Patient Care Coordinator, Receptionist, Retail Associate, Retail
Sales Associate,
Sales Assistant,
Sales Coordinator, Server, Service Administrator, Service Adviser, Service Consultant, Supervisor of Provider Relations, Technical Support Representatives, Teller
With a solid track record of effectively exceeding all
sales targets assigned to me in the last 5 years, I am positive that I will be a great addition to your team of call
center agents — in an
outbound capacity.
• Made
outbound calls to existing and new customers to provide them with information on the company's products and services • Generated leads and provided detailed information of them to call
center agents /
sales agents to follow up on • Compiled lists of existing customers that may be interested in upgrading their products and / or services • Assisted call
center agents in resolving issues by providing them with insight on resolutions
An
outbound call
center is one in which agents are required to make calls to customers or prospective ones to provide them with product or service information, or to make
sales.
The BDC / Call
Center Representative will be responsible for making
outbound calls, setting quality appointments for our
sales team, plus receiving and responding to emails and internet leads.
Tags for this Online Resume: Call
Center Metrics, Call
Center start ups., Call Quality, Inbound calls,
Sales,
Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Adept at training employees to excel in challenging settings including inbound and
outbound call
centers and
sales departments requiring exceptional time management and customer relations skills.
Fourteen years experience in customer services in
sales, billing, inbound and
outbound calls in calls
centers using multiplatform software.
• Proactive Manager with versatile experience supporting executive - level start - up companies: customer service processes,
sales & distribution, facilities and resource allocation • Adept experience managing inbound /
outbound call
center operations to deliver customer support and technical services to medical professionals • Track record for consistently improving productivity, increasing efficiency and reducing expenses • Ability...
Tags for this Online Resume: Contact
Center, Call
Center,
Sales, Operations Management, Operations Director, Inbound /
Outbound Sales
Tags for this Online Resume: Customer Service, Trainer, Call
Center Management,
Sales inbound or
Outbound, Winning Fortune 500 Accounts, Running Outsource Calling
Center Prototype Programs
Tags for this Online Resume: Call
Center, Account Management, Insurance Direct Marketing,
Outbound Sales, Inbound Customer Service, Experienced Leader
Tags for this Online Resume: Call
Center Manager, Customer Service Manager, Call
Center Ops Manager,
Outbound Call Manager, Client Service Manager, Client Service Supervisor, Call
Center Supervisor,
Outbound Call Supervisor,
Sales Manager Call
Center, Data Entry Manager, Data Entry Supervisor, Contact
Center Manager, Monitoring Station Manager
Call
Center Pro with Inbound &
Outbound Experience Collections
Sales Customer Service Team Training and Mentoring
I started out in a call
center, making
outbound sales calls.
Tags for this Online Resume: Infrastructure, Nuance, Security, ACD, Automatic Call Distribution, Airlines, Banking Industry, Intelligent Call Management, Management, Operating Systems, Contact
Center, Cisco, Avaya, Genesys, Cloud, Aspect, I3, Workforce Management WFM, Omni Channel, Multi Media, Telecommunications, Managed Services, Operations,
Sales, Executive Management,
Sales Management, Operations Management, Consulting, Enterprise Architecture, Data Analysis, Reporting, Big Data, Digital Media, Software Development, Application Development, Program Management, Project Management, NICE, Verint, Zoom, Calabrio, eGain, CafeX, Upstream Works, eMail, Web Collaboration, Web Chat, Social Media, SMS,
Outbound, BPO, Outsourcing, Healtcare, Retail, Engineering
Catering
Sales Manager Hotel Intercontinental Dallas (Addison, TX) 7/2000 — 8/2001 Assistant Director of Convention Services Hilton Direct USA (Dallas, TX) 11/1998 — 6/2000
Outbound Account Executive The Northeast Atlanta Hilton (Norcross, GA) 3/1998 — 11/1998 Corporate
Sales Manager The Atlanta Airport Hilton (Atlanta, GA) 8/1995 — 11/1998 Conference
Center Sales Manager
Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call
center ensuring effective operations • Recruit and train new
sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and
outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client
Call
Center Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site off
Center Manager — Duties & Responsibilities Generate increased revenue through
outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff,
sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call
center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site off
center associates, while furnishing oversight and guidance regarding effective
sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offerings
The Detroit - based
sales and marketing company specializes in providing inbound and
outbound contact
center services for several industries, including real estate.