Not exact matches
Candidate will work at multiple locations for a temporary period of time, support the banking center in meeting
sales goals, and make
outbound calls.
Prospect and make
outbound calls to senior executives and qualified companies to meet
sales and meeting
goals
Coached branch staff on PNC
sales conversation model for client interactions and
outbound calling efforts, ramping branch up to meet weekly
outbound calling and appointment setting
goals.
Seeking customer focused candidate for position conducting
outbound calls, meeting or exceeding
sales and referral
goals, providing transactional customer service, and participating in
sales meetings.
Handled operating budget of $ 1.4 million managing office location and reaching team
goal of 50
outbound sales calls per employee.
• Create schedules for each team member, and ensure that they carry out their duties accordingly • Manage the day to day running of the call center by ensuring that all equipment is properly sourced • Implement call center strategies and operations to ensure that the center runs appropriately • Indulge in carrying out needs assessments and performance reviews to ensure smooth operations of the call center • Oversee team members to ensure that that both inbound and
outbound calls are being handled properly • Ascertain that team members meet
sales goals given to them and those assigned to the team in general • Handle ticket generation and oversight duties, placing special focus on early resolution of clients» problems • Ascertain that all communications, records and data are timely updated and held in strict confidence
EXPERIENCE SUMMARY * Extensively experienced and
goal - oriented professional with 15 + years of experience in managing multiple voice and back office projects for large BPO's / Contact Centers and Telecom operators in the space of Mortgage Default management, Healthcare, customer complaint management cell, inbound customer service,
outbound sales, verifications & transaction processing.
terms of
sales Completed daily outbound calls Attended monthly sales meetings and quarterly sales trainings... Professional Summary Sales professional with extensive experience in product sales and assessing client... Lease Retention Helped drive sales goals and achieve monthly qu
sales Completed daily
outbound calls Attended monthly
sales meetings and quarterly sales trainings... Professional Summary Sales professional with extensive experience in product sales and assessing client... Lease Retention Helped drive sales goals and achieve monthly qu
sales meetings and quarterly
sales trainings... Professional Summary Sales professional with extensive experience in product sales and assessing client... Lease Retention Helped drive sales goals and achieve monthly qu
sales trainings... Professional Summary
Sales professional with extensive experience in product sales and assessing client... Lease Retention Helped drive sales goals and achieve monthly qu
Sales professional with extensive experience in product
sales and assessing client... Lease Retention Helped drive sales goals and achieve monthly qu
sales and assessing client... Lease Retention Helped drive
sales goals and achieve monthly qu
sales goals and achieve monthly quotas.
Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new
sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly
goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and
outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client