Attending an event with lots of people you don't know can be challenging, especially if you're not the most
outgoing person in the room.
Not exact matches
Hyatt, Atlanta, GA (May 2012 — Present) Hotel Switchboard Operator • Receive calls from guests / potential guests and respond to questions regarding
room availability and tariffs • Transfer incoming calls to intended recipients and take messages
in case of unavailability • Resolve queries or problems over the phone or escalate them to managers or department heads • Route calls to guests after ensuring that the guests are willing to take the calls • Provide limited information to callers regarding guests staying at the hotel by exercising strict confidentiality • Take messages for staff members and guests by accurately writing them on paper or message logs • Route callers to message recording lines and provide them with information on how to use them to record their messages • Make announcements on public address systems regarding emergency situations • Take and service requests for making
outgoing calls to other countries and make sure that call cost logs are maintained for each guest • Greet
people as they arrive, inquire into their purpose of visit and make them comfortable until a guest relation officer can be assigned to them
Managed the receptionist area, including greeting visitors and responding to telephone and
in -
person requests for information.Maintained the front desk and reception area
in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and
outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and distributed faxes and mail
in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.Maintained and reserved the executive conference
room calendar.Managed daily office operations and maintenance of equipment.Ordered office supplies.Coordinated Luncheons for team of 63 employees.
Conducted month - end balance sheet reviews and reconciled any variances.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Managed the receptionist area, including greeting visitors and responding to telephone and
in -
person requests for information.Maintained the front desk and reception area
in a neat and organized fashion.Planned meetings and prepared conference rooms.Monitored the appearance and performance of the front desk staff.Dispersed incoming mail to correct recipients throughout the office.Supplied key cards and building access to employees and visitors.Made copies, sent faxes and handled all incoming and
outgoing correspondence.Processed guest payments for
room charges, food and beverage charges and phone charges.Greeted and registered guests and issued
room keys.Balanced all rebates and other miscellaneous charges.Processed credit card transactions during the checkout process.Greeted all guests
in a courteous and professional manner.Monitored the appearance and performance of the front desk staff.Fostered strong working relationships with all hotel departments.