Setting clients» expectations at
the outset of the engagement, supplying written information and employing proactive communication practices can help combat client anxiety and reduce calls, but some hand holding just goes with the «trusted advisor» territory.
You must have a conversation about money at
the outset of your engagement with the client.
If you have positioned yourself and your firm properly, getting payment from your clients at
the outset of the engagement is never a problem.
It helps lawyers clearly define the scope of work, develop a plan and create a budget at
the outset of an engagement.
This should include a clear - eyed assessment of the parties» expectations at
the outset of the engagement, obstacles confronted and overcome during the engagement, and the overall success of the engagement from a strategic and financial point of view.
Up - Front Client Commitment: Our practice is dedicated to our clients» success, and we commit to the following at
the outset of every engagement: