The company have an in - house
web based application which enables the bureau team to deploy campaigns, this includes working with
outside partners, creative
agencies and data providers who provide all the other elements needed to deploy a campaign.
Developed call back program for out of stock items, edit monthly catalog and review
web site, internal ordering application and sales schedules for accuracy each month.Worked directly with staffing
agencies and various
outside vendors to ensure employee, customer and company satisfaction.
Call Center Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing
agencies and
outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and
web - site offerings