Sentences with phrase «over technical glitches»

Instead of receiving self - improvement nudges or engaging in conversation with strangers, I watched the founders fret (a lot) over technical glitches with the web streaming, talk about how hard they had worked to pull the service off, and try to sell me Sunday Assembly swag.

Not exact matches

The event was streamed live over the Internet, but unfortunately there was a technical glitch and my session didn't get recorded, so I recorded it on my computer and posted it to Youtube.

Or what if there was some technical glitch and you have to do it all over again?

• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates