Sentences with phrase «oversee efficient customer service»

Establish formidable team that can oversee efficient customer service, operational risk and handle the vendor relationships to forward payroll efficiently across the locality

Not exact matches

If you are searching for an experienced, knowledgeable and dedicated Event Management and / or Hospitality Management professional who will generate significant insight in customer service and support, and develop and oversee efficient and effective production planning and cost control efficiencies, and / or hospitality operational initiatives, please contact me to arrange an interview.

If you are searching for an experienced, knowledgeable and dedicated Bartender / Restaurant professional who will generate significant insight in customer service and support, and develop and oversee efficient and effective bar operational initiatives, please contact me to arrange an interview.

If you are searching for an experienced, knowledgeable and dedicated Client Management and Customer Service professional who will generate significant insight in customer satisfaction, and develop and oversee efficient and effective customer - centric operational initiatives, please contact me to arrange an inCustomer Service professional who will generate significant insight in customer satisfaction, and develop and oversee efficient and effective customer - centric operational initiatives, please contact me to arrange an incustomer satisfaction, and develop and oversee efficient and effective customer - centric operational initiatives, please contact me to arrange an incustomer - centric operational initiatives, please contact me to arrange an interview.

If you are searching for an experienced, knowledgeable and dedicated Hospitality General Management professional who will generate significant insight in customer service and support, and develop and oversee efficient and effective budget and operational initiatives, please contact me to arrange an interview.

If you are searching for an experienced, knowledgeable and dedicated Hospitality professional who will generate significant insight in customer service and support, and develop and oversee efficient and effective patron satisfaction initiatives, please contact me to arrange an interview.

If you are searching for a high energy, knowledgeable and dedicated Guest Services professional who will generate significant insight in customer service and support, and develop and oversee efficient and effective hotel operational initiatives, please contact me to arrange an interview.

Provided efficient and effective customer service through multitasking, directing, and overseeing 140 + patients on a weekly basis

If you are searching for an experienced, knowledgeable and dedicated Restaurant and Hospitality Management professional who will generate significant insight in customer service and support, and develop and oversee efficient and effective restaurant cost control efficiencies, and / or hotel operational initiatives, please contact me to arrange an interview.

Administrative Coordinator: - Delivers incoming faxes, mail and / or packages to the appropriate person upon receipt and processes outgoing mail daily - Organizes and coordinates meetings, conferences and travel arrangements as needed - Prepare and modify documents including correspondence, reports, drafts, memos and emails - Performs clerical duties such as typing, filing, and proofreading as required - Maintains and retrieves electronic and hard copy documents as needed - Word Processing - Ordering Supplies from Office Depot - Maintains office inventory and places supply orders when needed - Oversees the cleanliness of the office and reports any issues or repairs needed to management - When appropriate, aids in resolving customer concerns and issues and works closely with co-workers to ensure the highest level of customer service and satisfaction is achieved - Promotes effective and efficient utilization of office resources and supplies - Supports staff in assigned project based work We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

• Welcome customers as they arrive at the gas station or convenience store and ensure that an attendant is ready to provide service • Oversee the work of attendants to ensure appropriate delivery of services and customer satisfaction • Assist the gas station manager in handling the day to day operations of the gas station and convenience store • Ascertain that sufficient staff members are present at each fuel pump at all times, in a bid to provide immediate services to customers • Assist customers on self - service fuel pumps by providing them with insight on how to pump gas • Create and maintain effective relationships with gas company personnel to ensure prompt delivery of gas • Establish professional relationships with vendors to make sure that convenience store goods are delivered in a time efficient manner • Order and receive merchandise and update and oversee inventory and stocking activities • Ascertain the security of the convenience store and the station by constantly monitoring surroundings • Assist in hiring and training personnel to perform duties at the gas station, particularly gas station attendants and custodial staff Oversee the work of attendants to ensure appropriate delivery of services and customer satisfaction • Assist the gas station manager in handling the day to day operations of the gas station and convenience store • Ascertain that sufficient staff members are present at each fuel pump at all times, in a bid to provide immediate services to customers • Assist customers on self - service fuel pumps by providing them with insight on how to pump gas • Create and maintain effective relationships with gas company personnel to ensure prompt delivery of gas • Establish professional relationships with vendors to make sure that convenience store goods are delivered in a time efficient manner • Order and receive merchandise and update and oversee inventory and stocking activities • Ascertain the security of the convenience store and the station by constantly monitoring surroundings • Assist in hiring and training personnel to perform duties at the gas station, particularly gas station attendants and custodial staff oversee inventory and stocking activities • Ascertain the security of the convenience store and the station by constantly monitoring surroundings • Assist in hiring and training personnel to perform duties at the gas station, particularly gas station attendants and custodial staff members

Engraving & Printing FCU (Washington, D.C.) 2/2007 — 12/2008 Teller Coordinator • Oversaw and directed teller team ensuring effective and efficient operations • Processed deposits, withdrawals, money orders, cashier's checks, and other financial documents • Managed confidential customer records and made changes to contact information and passwords • Ensured customer satisfaction and repeat business through attentive service

Professional Duties & Responsibilities Determined client financial goals and created comprehensive investment portfolios Recommended funds, allocation percentages, and risk management products Performed market and investment research, analysis, and asset allocation studies Authored market and portfolio commentaries and customer correspondence Generated product sales through cold calling, networking, and client presentations Oversaw loan process, determined risks, and recommended course of action Trained and supervised junior associates ensuring effective and efficient operations Experienced in legal compliance, research, and document creation Developed marketing and development plans as well as all collateral materials Resolved customer service inquiries resulting in client satisfaction and repeat business Performed all duties in a positive, courteous, and timely manner

Information Technology (IT) Director — Duties & Responsibilities Manage IT department, customer service technicians, client / staff training, and a multimillion dollar budget Set and strictly adhere to departmental budgets and timelines ensuring timely and cost effective operations Responsible for 150 servers in a VM / SAN environment, Cisco network, and MAN connection between offices Maintain 4 9's uptime on all IT services and attain 100 % SLA compliance with clarification of SOW terms Successfully manage multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and hosting of 20 ASP clients Create and implement complete helpdesk department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN support, and phone support for remote executives Install, configure, troubleshoot, and support multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate customer contracts / billing, technical support, and end - user training Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with department managers to identify and address security concerns through IT Security policies Author reports concerning IT department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

Administrative Assistant — Duties & Responsibilities Provide administrative support across a variety of industries including insurance, tourism, marketing, and retail Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Manage travel arrangements, itineraries, and other logistics for company leadership and clients Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Responsible for accounts receivable, accounts payable, payroll, and company budgets Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person service Responsible for tracking and replenishing office supplies and products Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients

Professional Duties & Responsibilities Supervised administrative support team ensuring effective and efficient operations Trained new associates in daily operations, claim processing, and company policies Oversaw invoicing, branch claims, liability reports, and company checking account Investigated off site damage reports and provided claim process recommendations Analyzed processes and introduced plan to reduce claims and increase efficiency Directed and oversaw company special events from conception to implementation Managed calendars for Chief Operations Officer, General Manager, and sales team Provided excellent customer service ensuring client satisfaction and repeat business Maintained customer information database guaranteeing organized client information Opened new client accounts and upgraded existing services Handled marketing duties including advertisements in yellow pages Inventoried company office supplies and replenished as needed Served as first point of contact between company and clients Researched and purchased new multiline phone system for reception team Significant experience conducting sales and customer service in a retail Oversaw invoicing, branch claims, liability reports, and company checking account Investigated off site damage reports and provided claim process recommendations Analyzed processes and introduced plan to reduce claims and increase efficiency Directed and oversaw company special events from conception to implementation Managed calendars for Chief Operations Officer, General Manager, and sales team Provided excellent customer service ensuring client satisfaction and repeat business Maintained customer information database guaranteeing organized client information Opened new client accounts and upgraded existing services Handled marketing duties including advertisements in yellow pages Inventoried company office supplies and replenished as needed Served as first point of contact between company and clients Researched and purchased new multiline phone system for reception team Significant experience conducting sales and customer service in a retail oversaw company special events from conception to implementation Managed calendars for Chief Operations Officer, General Manager, and sales team Provided excellent customer service ensuring client satisfaction and repeat business Maintained customer information database guaranteeing organized client information Opened new client accounts and upgraded existing services Handled marketing duties including advertisements in yellow pages Inventoried company office supplies and replenished as needed Served as first point of contact between company and clients Researched and purchased new multiline phone system for reception team Significant experience conducting sales and customer service in a retail setting

International Business Manager & Consultant — Duties & Responsibilities Serve as international business development consultant for a network of global clients Facilitate and coach projects in relationship development, marketing, and financial management Utilize significant international business experience and education to offer executive level training Manage global advertising initiatives for clients such as Intel and Nokia Establish and manage a children's developmental toy production company with sales in 40 + countries Responsible for strategic planning, business plan, marketing / sales initiatives, and client development Oversee financial operations including company budgets, sales projects, P&L statements, etc.. Recruit, train, and direct sales, customer service, and management staff ensuring profitable operations Direct product development, pricing, distribution, and branding over varied product lines Oversee import, export, warehousing, and inventory operations ensuring efficient logistical operations Lead financial growth to $ 14 million in annual revenue with clients such as Toys R Us, Target, and Amazon

The Fastenal Company (Winona, MN) 8/2002 — 2/2005 Warehouse Support Supervisor • Oversaw warehouse staff ensuring effective and efficient operations • Delivered excellent customer service resulting in client satisfaction • Determined shipping methods, inventory procedures, and other company policies • Led professional development programming for staff

Warehouse Manager — Duties & Responsibilities Manage warehouse, supply chain, sales, and administrative support activities across a variety of industries Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office and warehouse administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Responsible for shipping, order tracking, receiving, inventory, billing, and customer service Maintain company equipment, facilities, and products in an organized and professional fashion Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Generate significant revenue through networking, in person sales, and other tactics Estimate project costs, timelines, and ensure compliance with contract terms Strictly adhere to all department budgets and project timelines Provide data entry, client account maintenance, and other administrative services Manage corporate correspondence and reception duties including telephone and in - person service Encourage high customer retention by maintaining friendly, supportive contact with existing clients

Human Resource Manager — Duties & Responsibilities Direct human resource operations and support staff ensuring efficient and effective operations Responsible for benefit administration including employee leave, 401 (k)'s, and insurance Oversee payroll, departmental budgets, accounts payable, and accounts receivable Recruit, interview, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand, policies, and employment law Implement professional development program to enhance team skill sets and employee value Oversee employee recognition program to highlight notable achievements and boost team morale Review employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Negotiate and confirm contracts with vendors, partners, employees, and clients Create and present financial reports and purchasing proposals to senior management Build and strengthen long term relationships with clients, vendors, and community leaders Direct purchasing and licensing of information technology equipment and software Assist students and families with financial aid application process Provide additional administrative support including data entry, phones, and customer service Utilize proficiencies in English and Spanish to effectively serve clients of varied backgrounds Perform all duties in a positive, professional, and courteous manner

Arrowhead Electronic Healthcare, Inc. (Austin, TX) 3/2008 — 8/2010 Manager, Customer Support and Corporate Facilities • Oversaw customer service operations and staff ensuring effective and efficient operations • Set team schedules, workflows, and documented compliance with all corporate policies • Trained junior team members in customer service best practices • Tracked and communicated performance metrics for customer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support aCustomer Support and Corporate Facilities • Oversaw customer service operations and staff ensuring effective and efficient operations • Set team schedules, workflows, and documented compliance with all corporate policies • Trained junior team members in customer service best practices • Tracked and communicated performance metrics for customer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support acustomer service operations and staff ensuring effective and efficient operations • Set team schedules, workflows, and documented compliance with all corporate policies • Trained junior team members in customer service best practices • Tracked and communicated performance metrics for customer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support acustomer service best practices • Tracked and communicated performance metrics for customer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support acustomer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support as needed

Duplicator Sales and Service (Louisville, KY) 11/2006 — 01/2007 Rental Billing Specialist • Oversee rental billing activities including meter reading, data input, and client billing • Generate invoices, daily reports, and oversee corporate communications with clients • Maintain and update customer files ensuring information accuracy • Provide additional administrative assistance as needed ensuring efficient opeOversee rental billing activities including meter reading, data input, and client billing • Generate invoices, daily reports, and oversee corporate communications with clients • Maintain and update customer files ensuring information accuracy • Provide additional administrative assistance as needed ensuring efficient opeoversee corporate communications with clients • Maintain and update customer files ensuring information accuracy • Provide additional administrative assistance as needed ensuring efficient operations

Office Manager — Duties & Responsibilities Manage office operations for a variety of businesses and not for profit institutions Serve as trusted advisor to senior leadership and member of various advisory committees Train and supervise large staffs ensuring they understand the brand and adhere to corporate protocols Build and strengthen professional relationships with clients, partners, vendors, and senior leadership Set and strictly enforce departmental budgets and project timelines ensuring efficient operations Create and oversee various fundraisers including all logistics, staffing, and marketing Design and implement employee development curriculum enhancing team morale and skill sets Perform human resource functions including recruitment, discipline, termination, and benefit administration Represent the company at public speaking engagements building community respect and goodwill Responsible for material procurement valued in excess of $ 10 million and an additional $ 20 million in inventory Reduce yearly operational costs by more than $ 1 million through effective management techniques Negotiate and administer contracts with vendors and partners ensuring favorable and profitable conditions Oversee all corporate hardware and software purchases, database management, and other IT functions Assist with marketing, sales, and customer service initiatives resulting in significant revenue gains Maintained accurate and secure client records, sales reports, and other pertinent data Represent company brand with poise, integrity, and posoversee various fundraisers including all logistics, staffing, and marketing Design and implement employee development curriculum enhancing team morale and skill sets Perform human resource functions including recruitment, discipline, termination, and benefit administration Represent the company at public speaking engagements building community respect and goodwill Responsible for material procurement valued in excess of $ 10 million and an additional $ 20 million in inventory Reduce yearly operational costs by more than $ 1 million through effective management techniques Negotiate and administer contracts with vendors and partners ensuring favorable and profitable conditions Oversee all corporate hardware and software purchases, database management, and other IT functions Assist with marketing, sales, and customer service initiatives resulting in significant revenue gains Maintained accurate and secure client records, sales reports, and other pertinent data Represent company brand with poise, integrity, and posOversee all corporate hardware and software purchases, database management, and other IT functions Assist with marketing, sales, and customer service initiatives resulting in significant revenue gains Maintained accurate and secure client records, sales reports, and other pertinent data Represent company brand with poise, integrity, and positivity

Electrician — Duties & Responsibilities Own and operate electrical contracting company ensuring efficient and profitable operations Direct human resources, accounting, sales, marketing, customer service, and project management Oversee and organize multimillion dollar commercial and residential electrical construction projects Design and implement company safety program, investigation procedures, and safety manual Responsible for site safety, employee training, and investigation of accidents and injuries Distribute safety equipment and PPE ensuring compliance with all applicable safety codes Proficient in all aspects of commercial, residential, and industrial work as well as the National Electric Code Perform pipe bending, wire pulling, fire alarm system installation, circuitry design, and panel installations Skilled in service entry selection installations, transformer installation, fiber optic lighting, and blue prints Encourage high customer retention by maintaining friendly, supportive contact with existing clients Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Perform all duties in a professional, timely, and courteous manner

Professional Experience CarMax Auto Superstore (City, ST) 2006 — 2009 Insert Position • Oversaw customer service ensuring client satisfaction and a positive shopping experience • Responsible for multimillion dollar automotive inventory • Maintained detailed records of all cars, parts, and supplies • Assessed incoming cars for aesthetic and mechanical imperfections • Recommended repairs and improvements to deliver products of the highest quality • Transported vehicles to various dealerships for customer viewings • Assisted team with additional administrative support as needed • Performed all duties in a positive, professional, and efficient manner

Office Manager — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Manage marketing, sales, and customer service ensuring profitable and efficient operations Responsible for accounts payable / receivable, budgets, and other accounting functions Direct human resources including payroll, benefit administration, and talent recruitment Design and distribute marketing materials, corporate newsletters, and other collateral Cut company expenses by 40 % through effective inventory and order management procedures Negotiate contracts with vendors resulting in a 30 % reduction in expenses Serve as liaison between multiple departments and senior leadership Oversee large scale office renovation while ensuring zero productivity losses Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize special events, meetings, and corporate travel arrangements Study internal literature to become an expert on products and services Consistently recognized and promoted for excellence in office management Represent company brand with poise, integrity, and positivity

Construction Project Manager — Duties & Responsibilities Oversee multimillion dollar construction projects including restaurants, retail centers, and multi-family dwellings Recruit, train, and manage field and office staff ensuring effective and efficient operations Direct daily administrative functions including HR, accounting, and communications Lead construction site operations, logistics, subcontractor supervision, and scheduling Create an atmosphere of professionalism, teamwork, and dedication to company goals Responsible for compliance with all applicable construction, environmental, and safety regulations Manage subcontractor bid process, contract negotiations, and subcontractor buyouts Design and implement architectural plans for fitness centers, markets, retail centers, and surgery centers Prepare and adhere to construction schedules and budgets ensuring timely, cost effective project completion Craft estimates, bids, and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing project specifications, activity reports, and other pertinent data Proficient in Project, Tiimberline, AutoCad, and other industry software Develop a rapport with customers and provide exceptional service Build and strengthen strong relationships with partners, coworkers, and industry leaders Represent company brand with poise, integrity, and positivity

Event Meeting Coordinator — Duties & Responsibilities Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Responsible for varied special event coordination from conception to implementation Oversee event logistics including audio / visual technology, venue, catering, and travel arrangements Manage volunteers and junior staff members ensuring effective, efficient, and professional operations Design and implement strategic business plans, integrated marketing campaigns, and research initiatives Set and strictly adhere to departmental budgets and timelines Create, launch, and manage «Homeowners Helping the Homeless» a nationwide financial assistance program Recognized for excellence as a relator, sales executive, and customer service specialist Represent company brand with poise, integrity, and positivity Consistently meet or exceed sales goals through networking, in personal sales, and other tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Perform all duties in a professional and courteous manner

Professional Experience Walmart Inc. (Greensboro, NC) 2008 — Present Insert Title • Hire, train, and manage 50 employees ensuring efficient and effective operations • Strictly enforce compliance with corporate safety and emergency protocols • Provide exceptional customer service resulting in client satisfaction and repeat business • Approve and administer contracts with suppliers ensuring adequate merchandise supplies • Oversee inventory, stocking, in store marketing, and other daily operations

Professional Experience Three Point Media (Farmington Hills, MI) 2002 — Present Owner / Editor • Serve as lead sales representative responsible for quoting and biding on projects • Responsible for project management ensuring cost efficient and timely completion of all work • Manage video editing and graphics utilizing proficiencies in industry software including Final Cut Pro and Motion • Demonstrated skills in encoding files and multiple codecs, DVD Studio Pro, and related software • Author scripts and oversee camera operation in both HD and SD formats • Provide exception customer service resulting in client loyalty and repeat business • Client list includes Delphi, Magna, Detroit Diesel, Meijer, US Army, National Fallen Fire Fighters Association, Chrysler

Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, aServices Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, aservices Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, aservices Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales

Human Resource Manager — Duties & Responsibilities Direct human resource operations and support staff ensuring efficient and effective operations Responsible for benefit administration including employee leave, 401 (k)'s, and insurance Oversee payroll, departmental budget, accounts payable, and accounts receivable Recruit, interview, screen, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand, policies, and employment law Implement professional development program to enhance team skill sets and employee value Oversee employee recognition program to highlight notable achievements and boost team morale Review employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Build and strengthen long term relationships with supervisors, peers, and community leaders Provide additional administrative support including data entry, phones, and customer service Utilize proficiencies in English, Hindi, and Malayalam to effectively serve clients of varied backgrounds Perform all duties in a positive, professional, and courteous manner

Retail Sales Manager — Duties & Responsibilities Oversee customer service and sales staff ensuring efficient, effective, and profitable operations Design and implement staff development programs to enhance sales and customer service skills Train employees in corporate branding and company policies and procedures Consistently meet or exceed sales goals through networking, in person sales, trade shows, and other tactics Develop and implement company marketing, public relations, and promotional strategies Identify company operational challenges and overcome obstacles through strong managerial skills Represent company brand with poise, integrity, and positivity Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Interact with support staff and company resources effectively to create the best consumer experience Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and schedules Oversee multimillion dollar inventory and product replenishment Manage company financial records providing detailed, accurate account of transactions and financial health Provide additional operational support including communications, data entry, and other tasks as needed

Business Manager — Duties & Responsibilities Manage multiple technology companies ensuring effective, efficient, and profitable operations Design and implement sales and marketing strategies, campaigns, and collateral materials Recruit, train, and direct sales and customer service teams resulting in significant company revenue Consistently meet or exceed sales goals through networking, cold calling, and other tactics Represent company brand with poise, integrity, and positivity Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Interact with support staff and company resources effectively to create the best consumer experience Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Conduct public relations activities and attend relevant events, fairs, and conferences Negotiate and execute contracts with C - Level decision makers Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee accounting activities including budgets, accounts payable / receivable, and tax filings Prepare and present periodic financial reports to fellow members of senior leadership

Professional Experience DST Health Solutions (Southfield, MI) 2005 — 2012 Business Development Manager (2010 — 2012) • Responsible for the development of strategic sales initiatives and the generation of more than $ 4 million in annual revenue • Managed client accounts providing exemplary customer service resulting in client satisfaction and loyalty • Trained junior team members in sales and customer service best practices • Oversaw daily operations ensuring a cost effective, efficient, and effective practices • Consistently exceeded sales projections and quotas

Paralegal — Duties & Responsibilities Trained as a paralegal with a strong background in legal research, writing, and office administration Skilled in the use of LexisNexis, Westlaw, and traditional legal libraries Strong interpersonal skills and an ability to thrive in a fast paced atmosphere Oversee and train large administrative staffs ensuring efficient and effective office operations Design and implement employee development programs enhancing team skill sets and morale Set and strictly enforce departmental budgets resulting in profitable operations Utilize IT skills to design and implement websites, databases, and oversee hardware and software troubleshooting Responsible for accounting, human resources, sales, and customer service activities Negotiate and administer contracts with outside vendors and partners Coordinate special events including logistics, staffing, and marketing Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posOversee and train large administrative staffs ensuring efficient and effective office operations Design and implement employee development programs enhancing team skill sets and morale Set and strictly enforce departmental budgets resulting in profitable operations Utilize IT skills to design and implement websites, databases, and oversee hardware and software troubleshooting Responsible for accounting, human resources, sales, and customer service activities Negotiate and administer contracts with outside vendors and partners Coordinate special events including logistics, staffing, and marketing Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posoversee hardware and software troubleshooting Responsible for accounting, human resources, sales, and customer service activities Negotiate and administer contracts with outside vendors and partners Coordinate special events including logistics, staffing, and marketing Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Financial Analyst — Duties & Responsibilities Oversee corporate finances and accounting procedures ensuring timely, effective, and efficient operations Utilize extensive management training to effectively lead daily business operations Analyze financial reports, market trends, and other pertinent data Manage varied corporate portfolios, checking accounts, and credit card accounts Set and strictly adhere to departmental forecasts, budgets, and timelines Responsible for accounts receivable, accounts payable, and general ledger Offer sales, customer service, and project management best practices to junior staff Craft effective financial plans for clients based upon their interests and goals Build professional relationships with clients, coworkers, and business partners Draw upon extensive mathematics and engineering background in financial planning Oversee customer account maintenance and provide exceptional customer service Perform all duties in a professional, positive, and timely manner

Professional Duties & Responsibilities Directed manufacturing processes and personnel ensuring efficient, effective, and safe operations Responsible for team training, supervision, and performance reviews Extensively trained to serve as a level 3 technician and first responder Performed routine, preventative, and emergency maintenance on manufacturing machinery Managed company shipping and receiving processes and support staff Oversaw production and service quality controls guaranteeing company excellence Enforced compliance with all legal and corporate safety policies and procedures Built strong relationships with clients, partners, and industry leaders Delivered exceptional customer service resulting in client satisfaction and repeat business Resolved customer service inquiries in a timely, positive, and professional manner Consistently recognized for excellence in management and technical support services Served as a biomedical technician for a plasma donation company Responsible for proper operation of complex machinery and management of patient data Exceeded client donation quotas and customer service standards of excellence

Administrative Assistant — Duties & Responsibilities Provide administrative support across a variety of industries including insurance, law, medicine, and sales Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Manage travel arrangements, itineraries, and other logistics for company leadership and clients Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Responsible for accounts receivable, accounts payable, payroll, and company budgets Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services Manage corporate correspondence and reception duties including telephone and in - person service Responsible for tracking and replenishing office supplies and products Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Perform all duties with positivity, professionalism, and integrity

Professional Duties & Responsibilities Served as office manager ensuring effective, efficient, and profitable operations Recruited, trained, and supervised administrative personnel and salon talent Responsible for accounting, billing, payroll, and inventory management Directed marketing and advertising resulting in significant sales and brand awareness Negotiated contracts with vendors, partners, and clients Oversaw compliance with all applicable health and safety regulations Designed and implemented employee development program to increase team skill sets Utilized employee recognition program to boost morale and dedication to company goals Provided excellent customer service ensuring client satisfaction and repeat business Performed additional administrative duties including faxes, photocopying, and filing Conducted all responsibilities in courteous, polite, and positive manner

Sleepy's 10/2007 — 7/2010 Sales Associate • Oversaw mattress sales ensuring business profitability and efficient operations • Consistently exceeded sales projections and goals • Conducted business in a professional and courteous manner • Provided excellent customer service ensuring a positive sales experience • Operated register, phones, and other office equipment as needed • Completed five week sales training class to further hone skills

Customer Service Specialist — Duties & Responsibilities Provide customer service across a variety of industries including insurance, tourism, marketing, and retail Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee customer service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - personCustomer Service Specialist — Duties & Responsibilities Provide customer service across a variety of industries including insurance, tourism, marketing, and retail Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee customer service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person Service Specialist — Duties & Responsibilities Provide customer service across a variety of industries including insurance, tourism, marketing, and retail Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee customer service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - personcustomer service across a variety of industries including insurance, tourism, marketing, and retail Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee customer service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person service across a variety of industries including insurance, tourism, marketing, and retail Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee customer service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - personcustomer service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - personcustomer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - personcustomer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person serviceservice

Aruna Solutions, Inc. (Austin, TX) 1/2005 — 1/2006 Chief Technology Officer • Shaped product development, messaging, and strategy for business intelligence software company • Oversaw team of specialists ensuring effective, efficient, and visionary operations • Provided excellent customer service resulting in client satisfaction and repeat business • Generated significant new sales through innovative marketing and product development

Professional Duties Active international military service including deployment to Iraq Ability to remain calm and in control in high pressure situations Continued military education and service through U.S. Air National Guard Managed military munitions facility ensuring secure and efficient operation Oversaw junior team members and provided instruction as needed Performed administrative duties including phones, data entry, document coordination, and other support functions as required Served as customer service representative in civilian employment Provided excellent customer service ensuring client satisfaction Generated increased sales and repeat business through positive, professional, and courteous client interaction

International Business Manager & Consultant — Duties & Responsibilities Serve as international business development consultant for a network of global clients Facilitate and coach projects in relationship development, marketing, and financial management Utilize significant international business experience and education to offer executive level training Manage global advertising initiatives for clients such as Intel and Nokia Establish and manage a children's developmental toy production company with sales in 40 + countries Responsible for strategic planning, business plan, marketing / sales initiatives, and client development Oversee financial operations including company budgets, sales projects, P&L statements, etc.. Recruit, train, and direct sales, customer service, and management staff ensuring profitable operations Direct product development, pricing, distribution, and branding over varied product lines Oversee import, export, warehousing, and inventory operations ensuring efficient logistical operations Lead financial growth to $ 14 million in annual revenue with clients such as Toys R Us, Target, and Amazon Graduate of a Forbes Magazine «Top 20 Schools for International Business»

Professional Experience Harris Bank Evanston (Evanston, IL) 2000 — 2009 Vice President / Branch Manager • Managed all aspects of Evanston branch including daily operations and personnel • Hired, trained, scheduled, and supervised staff of 10 tellers, personal bankers, and support staff • Created and implemented employee review, development, and recognition programs • Designed and executed education programs focused on banking and service best practices • Oversaw teller line, mortgage, consumer loan, and commercial banking departments • Consistently exceeded financial goals through effective sales, marketing, and management • Awarded Harris Bank Outstanding Sales Award for setting company best in product sales • Delivered excellent customer service resulting in client satisfaction and repeat business • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations

Property Management — Duties & Responsibilities Coordinate regular maintenance and repairs as well as emergency resolution through the efficient management of maintenance team and general / sub-contractors, also participating in restoration and renovation projects to ensure timely completion within designated budgets Develop annual property budget and monitor with monthly variance reports, preparing financial statements and various regular and ad - hoc reports on property status, including occupancy rates and lease expirations Provide relevant oversight and administration to tenant build - outs, utility service termination and transfer, supply purchasing, and building consolidation processes Support firm management to aid in effective customer service, maintenance, and general property operations, delegating important tasks and assignments while overseeing all critical management aspects Organize, manage, and execute all aspects of the lease process, facilitating the ease of operational aspects as well as price / term negotiations, rental agreement reviews, rent collection, impounds, and tenant eviction as necessary Generate increased revenue through tenant referrals as well as consistent lease renewals through effective service and timely issue resolution Identify and develop talent among hired staff and property personnel, utilizing focused training efforts within a performance - based work environment designed to utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between clients, vendors, sales personnel, support staff, and senior management to facilitate information flow and drive operational efficiency

Clerk — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Manage marketing, sales, customer service, and corporate accounting functions Responsible for accounts receivable, accounts payable, payroll, and company budgets Oversee product inventory, quality control, billing, shipping, and client account maintenance services Study internal literature to become an expert on products and services Analyze client needs and craft product presentations to their specifications Consistently recognized and promoted for excellence in sales, customer service, and team management Prepare and maintain activity reports, client information, and other pertinent data in an organized manner Manage corporate correspondence and reception duties including telephone and in - person service Responsible for tracking and replenishing office supplies and products Develop and strengthen relationships with clients, vendors, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Represent company brand with poise, integrity, and positivity

GE Capital (Insert City, State) 1997 — 2000 Senior Account Manager • Managed accounts team ensuring effective, efficient, and profitable operations • Oversaw 352 client accounts including numerous «Top 1000» companies • Generated significant new business through varied marketing and sales tactics • Provided excellent customer service resulting in client satisfaction and repeat business

Administrative Assistant — Duties & Responsibilities Provide administrative support across a variety of industries including education, accounting, and medicine Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Manage travel arrangements, itineraries, and other logistics for company leadership and clients Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Responsible for accounts receivable, accounts payable, payroll, and company budgets Oversee medical billing, confidential patient records, and medical team support Responsible for the development and implementation of emotional, physical, and developmental plans for patients Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services Manage corporate correspondence and reception duties including telephone and in - person service Responsible for tracking and replenishing office supplies and products Craft employee handbooks, staff development programs, and recognition programs Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients